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Case Studies

Customer: Caribbean Islands Travel, L.L.C., USA
Product Used: RTSuite RTChannelmanager | Since: 2010

“Accessing the vacation rentals market through online travel agents is a relatively new market for us, RateTiger gives us the chance to update all our channels at once. We were impressed by RateTiger’s excellent service given from point of sale to activation and training. We have had excellent response time to our questions and we are very satisfied with the tool. It has been a good decision to partner with the RateTiger team.”

- Luis Medina, Manager, Caribbean Islands Travel, L.L.C.

  • Saving Valuable Time
  • Generating Online Bookings
  • Managing Channels Effortlessly

Caribbean Islands Travel, L.L.C. handles reservations and inventory for Royal Resorts®, a pioneer timeshare company with six beachfront resorts in Cancún and the Riviera Maya, Mexico. Royal Resorts decided to begin marketing its vacation villas for the rental market through the online hotel market in 2009. With little experience handling internet hotel reservations, the Caribbean Islands Travel, L.L.C. revenue management team created its sales distribution network in the first year. The company saw a lot of potential in this new sales avenue and started learning how to optimize online bookings and prices.

The goal was to expand beyond traditional markets to encourage new sales opportunities and improve revenue for the business. Caribbean Islands Travel initiated hotel e-sales for Royal Resorts by subscribing to online travel agents (OTAs). However with only two people managing the inventory and rate updates, it soon became time-consuming to manage the new channels manually.

The Caribbean Islands Travel team knew they needed to find a way that could make the management of Royal Resorts inventory and rates easier – and after research they chose RateTiger. RTSuite RTChannelManager enables them to store all the room types in the system for each of the Royal Resorts properties and update their 5 channels with the right rates for 30+ days simultaneously.

Return on Investment
Time saving: Each extranet channel only offered a range of seven nights to update inventory or rates; with RTSuite, Caribbean Islands Travel can update one month at once for all channels.

Key Achievements

  • Increased number of channels from 2 to 5
  • Significant time savings
  • Entered new markets and increased bookings