Review is an online platform that consolidates all online guest reviews, comments, hotel ratings and feedback into a single report that can be managed in real-time.
It gathers customer reviews from the major guest review websites and places them in categories based on multiple parameters such as hotel facilities, restaurant, customer service and cleanliness. Users can select any review period from 7 days up to 24 months, assess travelers' comments, and respond directly where possible.
Review also gathers critical marketing information through statistics - for example top sites, total reviews, monthly reviews, customer satisfaction levels, and average ratings by category, website, consumer profile, age analysis and many more.
The tool can also provide review of competitor hotels' guest reviews on the same channels and with the same details in order to fully understand competitor strengths and weaknesses while improving your sales and marketing strategies.
