Review is a web-based tool that helps you to compile, monitor and manage your customer feedback and liaise directly with your guests. It consolidates online guest reviews and comments from various travel review and social media websites and shows your hotel ratings in clear concise reports.

Convert guest reviews into effective brand messages

With Review, you can analyze your performance and understand your customers better. Online customer guest reviews are placed in categories based on multiple parameters, including hotel facilities, restaurant, customer service and cleanliness. This provides a bird’s eye view on the functioning of various departments in your hotel - thereby helping you identify strengths and concerns. Further, you can access competitor guest review data to help develop an informed brand reputation strategy for better pricing and revenue management decision-making. Engage with your guests effectively and improve direct bookings.

	Monitor reviews of your hotel
	Analyze your competitors’ performance
	Respond to your guests’ feedback
	Increase your customer satisfaction level

Useful ADD-ONS

Competitor Reviews

Monitor competitor properties’ guest reviews to optimize your performance. An effective SWOT analysis will help you develop an informed online brand reputation strategy.

Social Media Review

Add social media sites like Facebook and Twitter to your review sites and monitor comments. Engage with guests across various digital platforms to ensure effective brand visibility to improve direct bookings.

So what can it do?

Web-based product
Manage all connected review channels through a consolidated platform
Over 80 guest review websites including Twitter and Facebook
Detailed competitor travel review reports
Send direct and consolidated responses to reviews
Categorize reviews based on configurable or set parameters
Semantic analysis and categorisation
Variety of weekly reports with 30, 60 and 90 day views or view online 24/7
Online real time travel review shopping
Review past and current trends
Quick and easy view to read stats of hotel guest reviews
Review periods of up to 24 months from the start
Filter & extract relevant data
Monitor online brand reputation
Engage directly with the traveler

How will it benefit your business?

Garner customer satisfaction
Flexible customer feedback analysis
See review ratings at a glance
View recent guest reviews & feedback immediately
Know your competitors' strengths and weaknesses
Identify ratings & market share across multiple review websites
Overview of comments per hotel department/category
Reply immediately to reviews
Analyze reviews by category
Prioritize competitors
Access all review sites immediately
Manage control of user access
Engage effectively with guests
Improve direct online bookings

Check out our recent product updates

Sentiment Rating
	Through the use of semantic technology RTReview can now analyze guest review patterns in the words and phrases used in guests' feedback. These are automatically grouped and rated as Positive, Neutral or Negative based on the textual sentiments in each guest review, thereby giving you a clear indication of overall perception of your product.
Enhanced Reports
	The Website Analysis report depicts the number of reviews received by website, average score and number of positive, neutral and negative reviews. The Category Analysis report shows the number of reviews received in each category, average score by category as well as total hotel score.
Access Reviews from Twitter
	With the integration of Twitter reviews, you can now use RTReview to manage your important social media channels. Reviews posted on Twitter or tweets referencing your hotel will now be visible within your RTReview screen alongside reviews from all other websites.