In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!
Luxury UK hotel trusts RateTiger Shopper for pricing decisions
The Greenbank Hotel has been leveraging eRevMax’s price intelligence tool – RateTiger Shopper to monitor competitor rates across multiple sales channels and take informed pricing decisions to stay ahead in the market.
Traveler survey yields insights into booking behaviors
Online travel agencies have been a dominant force in the holiday booking space for years, but this dominance is coming under threat. How hotels view working with OTAs is a subject covered recently by Hotel News Now, but STR’s Consumer Travel Insight reports offer a different angle on the rising pressure that OTAs face due to shifting perceptions among travellers.
http://hotelnewsnow.com/Articles/294453/Traveler-survey-yields-insights-into-booking-behaviors
Customer acquisition costs continue to rise
Whether the booking costs are transaction-specific as in commissionable OTAs or GDS, or there are cross-channel costs via social media, franchise fees and even labor for sales and marketing, the total costs for acquiring our guests are increasing over time.
http://hotelnewsnow.com/Articles/294289/Owners-must-be-informed-on-customer-acquisition-costs
The state of corporate travel management in 2019
A new survey gathered more than 1,500 people responsible for managing employee travel, including executive assistants, who opened up about several major pain points of business travel. Half of those surveyed said the amount of time spent adjusting bookings and travel arrangements is an issue, as is time spent gathering receipts and completing expense reports (44 per cent).
https://www.hotelmarketing.com/articles/the-state-of-corporate-travel-management-in-2019
How social proof influences the travel booking cycle
A new study revealed that when it comes to planning travel, consumers increasing look to authentic social proof for inspiration and validation.
https://www.hotelspeak.com/2019/03/how-social-proof-influences-the-travel-booking-cycle/
Online travel agency giants spent $10.6B on marketing in 2018 (but look closer)
The power of the platforms is huge: Expedia Group and Booking Holdings splashed out a record amount on customer acquisition during 2018. The pair spent $10.6 billion on what they loosely term “performance advertising and brand advertising” in the case of Booking Holdings and “selling and marketing” at Expedia Group.
https://www.phocuswire.com/Booking-Holdings-Expedia-Group-marketing-spend-2018
Changes in consumer booking patterns reshape distribution strategies for hoteliers
As hoteliers grapple with implementing diverse distribution strategies that optimize their spend, reach and results, emerging trends around channel development and how consumers interact with direct and indirect channels are adding new dimensions to the challenge.
https://www.phocuswire.com/Consumer-booking-patterns-hotel-distribution
What will Google Hotels mean for OTAs?
Google Hotels offers all the functionality and tools of its competitors such as Kayak, Expedia and Booking.com. It has the benefit of Google Maps and integration with Google search results (generally pretty high in results). The question thus arises: will Google Hotels create a giant black hole that sucks all the direct traffic away from online hotel booking sites?
https://searchengineland.com/what-will-google-hotels-mean-for-online-booking-sites-313851
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