How to Know When Your Hotel Property Management System Needs a Change?

Property Management System (PMS) is important for hotel properties, and here are a few signs to indicate when it needs a change.

With changes in time, the needs of your hotel tend to change and the goals and requirements of your hotel property, staffs and guests change as well. The Property Management System (PMS) of your hotel has a short longevity. Here are a few signs that will indicate when your PMS needs a change.

hospitality property management software

Less control / idea about hotel operations

The main purpose of a Property Management System is to smoothly manage the operations of your hotel. The long-term success of your hotel depends on a PMS that satisfies the reporting requirements of your hotel. In case the existing system makes it impossible or tough for you to generate the numbers required for your business’ growth or evaluation, you should look for a new PMS that makes the job easy. With a good PMS, you can create customized reports and filter, export and sort the data that you need.

Your existing PMS frustrates employees

The actual worth of a PMS is defined basically by those who use it every day. If your staffs complain that the existing system in your organization is buggy, slow and comes with poor support, it is better that you get in touch with a new PMS that is known to offer a better user experience and uptime. A strong Property Management System makes even complicated tasks simpler, and ensures that everything is automated and each process is streamlined.

Your PMS requires 3rd party app integration

With PMS, it is often complained that these do not integrate or important communication tools and features cannot be implemented fully. If the existing PMS in your workplace is showing its age, and seems to be outdated enough as far as features and integration go, it is important to go for a new one. It is important for your PMS to be cloud-based and ensure that its data can be accessed in real-time in all departments.

You are paying higher maintenance and vendor support costs

If the support and service for your PMS is costing you in terms of money and time, and your business productivity has taken a hit as well, you need a change in the system. With on-site systems, continuous upgrades are involved and these can become costly.

Need for better ROI

With a cloud PMS, you can save on the initial expenses involved with costly software and hardware, thus reducing your overall ownership expenses. These are designed to offer more security, reliability, data backups and high performance.

Whether a guest books a room online or with a tour operator, your PMS stays updated through RateTiger. Contact us today – marketing@erevmax.com

eRevMax completes 2-way integration with Consolid Argentina

The hotel connectivity solution expert, eRevMax has completed 2-way integration with Consolid Argentina, an alliance of travel agents and tour operators in Latin America. Hotels using RateTiger and RTConnect distribution solutions can now leverage the seamless interface to publish rate and availabilities to over 15000 travel agents and receive reservations generated in real-time.

Consolid Argentina is a part of Consolid Travel, the biggest tourism sales and distribution network in Latin America. Formed by 16 leading travel management companies in the continent, the company is present in 15 countries. 
“We are delighted to work in partnership with eRevMax and its excellent product Rate Tiger , as it  will allow us to offer the broadest availability of hotels in Latin America at the best possible competitive rates, which matches exactly our commitment for the market,” said Joaquin Navasal, General Manager, Consolid Travel. 
“This integration will allow our customer hotels to add inventories to the biggest B2B channel in Latin America and improve their booking potential. We have been continuously working towards building diversified channel portfolio to help the industry match supply with relevant demand in a timely manner,” said Ashis Saha, SVP – Project Management, eRevMax.
 
eRevMax offers seamless connectivity with over 350 OTAs and 80 technology providers. The company is developing its connectivity solutions to offer sophisticated real-time revenue management functionality to the hospitality industry. This includes solutions for the independent market and scaling up through the Tier One enterprise hotel groups. eRevMax’s Channel Ecosystem facilitates quality certified connectivity and relationship management services to support complex revenue generation strategies.

The Week That Was – November 2017 – Week 4

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry partnerships, market performance and some general updates. Read on!!

Booking.com’s Genius rates land on metasearch

With barely any opposition from hotels, Booking.com is taking big steps to continue growing and capturing sales for your hotel which are currently coming in through other channels, including your own website.
https://www.mirai.com/blog/booking-genius-rates-published-on-metasearch-engines-what-next/?utm_source=newsletter&utm_medium=email&utm_content=genius_metasearch

Google Hotels Revamps Mobile Features as Its Ambitions Expand

Google has been rolling out changes to its hotel search on mobile and desktop platforms as part of a broader, year-long realignment of its travel strategy. Google wants consumers to buy more travel on it. That may prompt industry players to closely patrol the gray line between the search giant referring more customers to them and Google becoming customers’ first choice for booking trips.
https://skift.com/2017/11/29/google-hotels-revamps-mobile-features-as-its-ambitions-expand/

The hidden factors affecting your hotel forecast

Forecasting has been synonymous with hotel revenue management since its inception. From operational forecasts to demand forecasts, different hotel teams use and share these business projections to help establish ideal rates, allocate appropriate staff, and support property maintenance and operations.
https://www.tnooz.com/article/the-hidden-factors-affecting-your-hotel-forecast/

Hotel Yearbook: Saving the environment, one ‘thing’at a time: The Internet of Things and sustainable hospitality

The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, “What lies ahead for the global hotel industry?”
https://www.hospitalitynet.org/opinion/4085431.html

f you are looking to increase online visibility and booking revenue, please contact us for a free demo – write to marketing@erevmax.com and we can discuss how we can help expand your online connectivity.

Skyware PMS Completes two-way integration to expand rate and inventory distribution

One of the fastest growing companies in North America Skyware Hospitality Solutionshas completed two-way XML connectivity with eRevMax to serve automated channel management and reservation delivery to its growing base customers across the country.
As Skyware Hospitality Solutions grows and matures in the hospitality industry, we are always looking for organizations that provide a technical advantage to our customer base.  eRevMax’s, RateTiger is a great example of this. They provide a flexible solution with multiple channels and easy to use software.  Their pricing model fits well within our customers’ price point,” said Bob Palloni, Chief Operations Officer, Skyware Hospitality Solutions.

Skyware Hospitality Solutions, serving the hospitality industry with its 24/7 service and state-of-the-art technology, is widely recognized for providing hotels, resorts, and management companies with flexible software solutions. With this integration accommodation providers connected to Skyware PMS can distribute pricing and availability to the major third party booking sites through RateTiger and Connect solutions.



Spa & Golf Resort Weimarer Land Selects eRevMax for maximising online sales

The four-star-superior hotel Lindner Spa & Golf Hotel Weimarer Land, a luxury hotel brand in Germany, has selected eRevMax to streamline its online distribution. The property, is using CONNECT by eRevMax to ensure real-time connectivity between the property and online travel agents, meta-search agencies, travel agents and corporate clients.


“eRevMax solutions give instant control over yield management, allowing our properties to handle more product types while automating the distribution process. We were able to identify the best producing websites, while also improving our overall online booking,” said Mark A. Kühnelt, General Manager, Spa & Golf Resort.

Opened in 2013, the 160 hectare complex, including a 36-hole-golf course Lindner Spa & Golf Hotel Weimarer Land offers 94 rooms on 5 channels. From now they can utilize eRevMax’s superior connectivity with over 100 global and regional distributors including OTAs, Tour Operators and Wholesalers to reach out to new markets.

TBOHolidays joins eRevMax Channel Ecosystem for seamless connectivity

Dubai-based TBO Holidays has recently completed a two-way XML integration with eRevMax to boost online revenue to its fast growing portfolio of hotel partners. Accommodation providers will now be able to make real-time ARI (Availability, Rate & Inventory) updates and receive bookings generated on multiple channels through eRevMax’s online distribution platforms, RateTiger and Connect. This will significantly help TBOHolidays to expand its inventory base by becoming a meaningful demand partner for the eRevMax client base.

The Middle East, particularly Dubai, Abu Dhabi, and Oman are becoming the ‘go to’ holiday destination for westerners due to the warm weather, luxury hotels and breathtaking skyscrapers. TBO Holidays had reported an ‘unprecedented triple digital growth’ in the past three years, which sparked the need for a more efficient and effective system. Commenting on the partnership Gaurav Bhatnagar, Managing Director of TBOHolidays said this integration will give them the ability to manage growing base of customers in the Middle East with superior technology provided by eRevMax.

Barteo – 365nights.com completes XML integration with eRevMax

365nights has recently partnered with eRevMax, utilising the RateTigerdistribution system to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on the channel through eRevMax solutions directly into their property management system. The French-based company are confident that the ease of use and immediate results will boost their client portfolio whilst keeping existing users happy. 365nights chose RateTiger as they were looking to focus on “reliable connectivity which will save time and energy”, according to CEO Thomas Hiley and for a system that would simultaneously manage availability, rates, and inventory.

Launched in 2013, the France based price comparison site allows potential guests to negotiate on the price of the room directly with the hotel and in real time, before making an actual booking. Greg Berman, Chief Operations Officer at eRevMax said with this partnership 365nights.com will become certified eRevMax channel ecosystem partner through which both the channel and the hotels will be benefitted.

Top Hospitality Industry Trends for 2014

Hospitality industry is constantly evolving and always trying to stay one step ahead. In an industry where change is the ultimate word, keeping up to date on the latest trends in hospitality technology – is a daunting task for hotel owners and operators. Everything from in-room entertainment to guest service management to effective use of social media is becoming a challenging task. The hospitality industry saw a lot of exciting things happening in 2013 and some that would continue to impact business are highlighted below –
Mobile: The Game Changer

Mobile phone has radically changed the world – 62% of the world’s population is using mobile phones. Hospitality is no exception to this revolution, in some cases leading the way. It is the new face of computing as devices such as tablets and smartphones have revolutionized the way we interact with technology. The rise of mobile users have impacted business strategy and changed guest behavior largely. There has been a myth that mobile phone has the minimal impact on hospitality industry but as the smartphones and tablets become critical tools, the myth has been thoroughly laid to rest. Now nearly 45% travellers travel with two or more devices and 7% of bookings are done through mobile phone which is continuously increasing.
2014: The Year of Meta-search

With the grand entry of TripAdvisor and Google in the metasearch space the whole hotel distribution scenario has drastically changed. Modern travellers believe in competitive shopping. According a survey by eMarketer– a guest visits minimum six sites before he makes any booking decision. One of our recent infographics on meta-search shows that Kayak processed over 1577 million queries in 2013 and TripAdvisor receives 260 million monthly unique visits to its website. The dominance of meta-search engines will grow rapidly in 2014 as these sites are becoming mainstream in hotel distribution space.
Free Wi-Fi

Research studies show that 85% travellers believe Wi-Fi in hotels should be free. Nowadays the only thing that guests would prefer over a complimentary breakfast or free parking is Wi-Fi. Modern travelers are hyper-connected and do not have patience for poor internet connection in hotels. Your hotel should facilitate free Wi-Fi so that business travellers can check their emails and take online conference calls, while leisure travelers can use the internet to communicate with friends and family or enjoy music. Poor internet connection is one of the most common complains and something that you should save your hotel from. So if your hotel provides free Wi-Fi service to guests, make sure that the speed of the internet is not irritating them.
Word Of Mouth

As we increasingly live our lives online, we’re finding that not only are there major downsides to all that social media over-sharing—but we may have little control over the way we appear on the internet. According to a new eMarketer report, the Worldwide Social Network Users in 2013 was 1.73 billion i.e. one in four people were connected through social media. And by 2017, total global social network audience will be 2.55 billion. TripAdvisor is the largest source of hotel reviews having 150 million reviews and opinions covering 3.7 million accommodation providers. Considering there are millions of reviews written each day across a plethora of different platforms, the internet has the power to influence one’s decision making process. So managing reputation be it through social media or replying to the guests directly through reputation management tool will become increasingly important.
Guest Service

Guest service is an inseparable part of the hospitality business. However changing consumer tastes has led to higher expectations and hotels need to live up to these. Travellers today do not want to feel like they are in a corporate setting when they are staying at your hotel – they would rather prefer an environment where they can interact with people and receive personal attention. Eye for detail is an important aspect that hotels need to focus on and ‘wowing’ guests with impeccable service is something that every hotel is striving for. You need to identify what you can do to make your guests’ stay unforgettable to win over their loyalty.
Behavioural Change of GenY

The travel industry is riding a wave of change. An unpredictable economy and fast-paced technological advancements have caused 21st century travellers to shift their behaviour dramatically. These travellers prefer to interact with hotel staff through technology rather than picking up the phone. About 40% of guests at a hotel select iPad as their communication device to connect to a hotel and plan check-in time. So what do guests want? Well, it could be a long list starting with – free Wi-Fi, automated check-in / check-out and multi-use lobbies that encourage guests to socialize among various other things. This new segment of traveler is no longer looking for white-linen service, hotel boy to carry their luggage up to their room rather to check-in online to bypass the front desk.
Home Away From Home

When travellers enter a hotel, they look for a home-like ambience. Hotel companies need to be able to offer high quality guest service alongside seamless communication and comfort to every guest. To achieve this, a hotel needs to have its back-office set in a way such that everything moves to clock-wise precision. And this starts from the time the guest researches your hotel to making the reservation, the actual stay and post stay feedback. Everything needs to be managed efficiently for a well-rounded experience for the guest.

eRevMax receives high marks for service and technology innovation

As part of eRevMax’s continued dedication to customer satisfaction and to ensure that existing and future products are developed with client’s need, eRevMax have recently asked their RateTiger and Connect users to complete a survey based upon the service they have received, along with ease-of-use and ongoing support of the products in question. The results have been published, and indicate that eRevMax deserve their place at the top of the board in channel management. 85 and 90 percent of RateTiger and Connect users cite the software as
being reliable and easy-to-use, respectively, and the majority would recommend the software to others.

Read the full story here

Beach Vacations relies on eRevMax for optimizing online sales

Beach Vacations, the leading Beach and Golf vacation specialists have successfully optimized their revenue management strategies through effective use of eRevMax’s market leading e-distribution solutions.
The group managed to boost online revenue and expand distribution for seven of its properties spread across Myrtle Beach in South Carolina. RateTiger Channel Manager helps the Beach Vacations team to react to market dynamics efficiently through immediate rate updates. The quick time to market helps them stay ahead while relevant reports ensure the team can plan and immediately deploy new rate strategies gaining broader market share.
“The Beach Vacations group consisting of over 1200 units transitioned from another leading channel manager for the benefits offered by eRevMax solutions. We have found decreased submission time, increased reliability, more user friendly dashboard, and increased reporting with solid information to base revenue management. RateTiger is a well-rounded tool for our business needs, which we utilize for rate, inventory and reservation management.” Will Powell, Myrtlewood Villas – Beach Vacations.

The Golf Capital of the World, Myrtle Beach is home to over 100 golf courses which attract travel tourists from across the globe. With golf tourism gaining momentum and niche travel sites catering to these needs, Beach Vacations is uniquely positioned as providers of some of the finest properties on Myrtle Beach with an unparalleled vacation experience. With the use of RateTiger Channel Manager, the group has managed to expand distribution reach to attract more guests and improve online bookings.

“We are very happy to have Beach Vacations as one of our RateTiger customers. Their unique value proposition got us excited and we ensured we have the right channels to help them reach out to their target markets. Through RateTiger, they are able to make real-time ARI updates and leverage rate movements as per demand scenario. The tool also helps them monitor channel performance showing them the high producers as well as cost effective channels,” commented Jan Murza, VP Sales – Americas, eRevMax.

RateTiger Channel Manger delivers two-way XML connectivity with leading OTAs and PMS. The channel manager helps hotels improve revenue through better rate and yield management from a single interface. It is the most effective e-distribution solution to drive online bookings.