The Week, That Was – June 2019 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

HospitalityUnited.Club to host Cocktails & Conversation in Minneapolis

WIHP, AgentX101, LiveOS, RateTiger & Rebelo Gloger Attorneys at Law have teamed up to host the US 2019 edition of HUC Cocktails and Conversation on 18th June at one of the upscale hotels in the heart of Minneapolis Convention District. The event will bring together travel technology innovators and hoteliers for an informal relaxed evening of peer-to-peer discussion on new trends affecting hospitality.

https://www.erevmax.com/ratetiger-news/ratetiger-news-archive/june2019-erevmax-huc-cocktails-conversation-in-minneapolis.html

Will Google and Amazon embrace a blockchain travel marketplace?

With a title of “director of future business,” Nordic Choice Hotels’ Christian Lundén spends a lot of time thinking about what distribution will look like in the coming years for the company that operates 40,000 rooms in nearly 200 properties across Scandinavia and the Baltics.

https://www.phocuswire.com/Nordic-Choice-on-Google-Amazon-using-blockchain

BCD Travel unveils new global hotels division

eRevMax partner BCD Travel unveiled a new global hotel division and branded service, Stay by BCD Travel, for managing hotel programs.

https://www.businesstravelnews.com/Interviews/BCD-Travel-Unveils-New-Global-Hotels-Division

Frustration with online travel booking continues as consumers consult more sites

A study from Yieldify, a specialist in customer journey optimization, reveals that almost 42% of consumers are taking longer to book travel than five years ago. The ‘How We Book Now’ report says there are two main drivers for the increase, with almost half of consumers carrying “multiple purchase journeys” for each trip as almost half are booking each element separately.

https://www.phocuswire.com/consumer-online-travel-booking-behavior

Airbnb moves into adventure tours market

Airbnb Adventures features more than 200 tours that are either exclusive to Airbnb, or provided by operators not typically found on any other major booking platform.

http://www.travelweekly.co.uk/articles/334887/airbnb-moves-into-adventure-tours-market

What to do if your hotel receives an ADA web compliance lawsuit

A Fort Lauderdale woman and her attorney reached settlements with at least 20 hotels and motels in Florida because their websites’ reservations systems “failed to provide any information regarding the accessibility of the hotel or rooms”.

https://bit.ly/2Kj1GnL

What happens to rate parity when Airbnb is an online travel agency?

As lines blur between platform and provider, there are some real questions around rate parity and price competitiveness in this brave new world.

https://www.phocuswire.com/rate-parity-airbnb-as-ota

The future of video marketing: Growth and demand

The preference for video content is not just limited to streaming online movies and shows or watching YouTube video clips, video is now extending into brands with studies showing that consumers (over 50%) are interested in video content from brands or businesses that they support.

https://www.clickz.com/future-of-video-marketing/236245/

Is the hotel industry sleepwalking into a regulatory crisis?

On September 14th 2019, radical new regulation will shake up online card transactions, yet hotels are not prepared for the fundamental changes in store. Strong Customer Authentication (SCA) is a requirement of the European Union’s sprawling Revised Directive on Payment Services (commonly known as PSD2), and will demand that issuers receive two separate types of authentication to approve the vast majority of online (‘card not present’) transactions.

https://triptease.com/blog/is-the-hotel-industry-sleepwalking-into-a-regulatory-crisis/

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HospitalityUnited.Club to host Cocktails & Conversation in Minneapolis

HospitalityUnited.Club is all set to host another dazzling event for hoteliers and tech partners in Minneapolis, along the side lines of the travel tradeshow taking place in the city this month.

WIHP, AgentX101, LiveOS, RateTiger & Rebelo Gloger Attorneys at Law have teamed up to host the US 2019 edition of HUC Cocktails and Conversation on 18th June at one of the upscale hotels in the heart of Minneapolis Convention District. The event will bring together travel technology innovators and hoteliers for an informal relaxed evening of peer-to-peer discussion on new trends affecting hospitality.

“WIHP is glad to partner for the HUC Minneapolis event as it provides us an opportunity to connect with hotels and partners. While tradeshows provide us the opportunity to create new acquaintances, it is very important to develop a good rapport before we do business together and this platform is aimed at helping us achieve the same,” commented Christophe Pereira, Director – Sales & Marketing, WIHP.

HUC aims to provide the hosts and guests an interactive platform to exchange ideas and explore collaboration possibilities for meaningful business. The Minneapolis event is the tenth in the series, following successful HUC networking events in Toronto, Singapore, London, Madrid, Houston and Berlin among others.

To join us for the Cocktails & Conversation in Minneapolis, register today – https://www.hospitalityunited.club/event/usa/huc-minneapolis-june2019.html

The Week, That Was – June 2019 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

How Can Metasearch Tools Make Hotel Operations More Powerful?

Metasearch has become an increasingly crucial and complex channel for hotels. According to a recent study published by our partner Fornova in association with Eye For Travel, 73% of travelers regularly compare hotels, making it an important channel for hoteliers to reach their customer at every touchpoint.

https://www.erevmax.com/blog/index.php/2019/06/how-can-metasearch-tools-make-hotel-operations-more-powerful/

How Airbnb threatens to disrupt traditional hotel pricing strategies

Since the introduction of sharing-economy services such as Airbnb, hotels have struggled with how to compete against the alternative accommodations market. The study, called Competitive Dynamics in the Sharing Economy: An Analysis in the Context of Airbnb and Hotels took into account market conditions, seasonal patterns, hotel pricing and quality, consumer makeup and Airbnb supply, as well as Airbnb’s strategy toward business travelers, government regulations on Airbnb and changes in hosting costs, to arrive at four key findings.

https://www.phocuswire.com/airbnb-versus-hotels-pricing-strategy

What hoteliers should be asking of their PMS provider

The process of selecting a new property-management system is very involved—hoteliers should engage in plenty of due diligence and develop critical questions that should be answered ahead of time, including what their PMS provider will do to help ensure the hotel’s success during this often-stressful transition.

https://www.hotelmanagement.net/tech/what-hoteliers-should-be-asking-their-pms-provider

Why simply managing your hotel reviews is no longer enough for reputation management companies

Most online reputation management companies aren’t doing enough to provide comprehensive solutions that work together for the main goal of easing pressure for the end-user, the hotelier.

https://www.trustyou.com/blog/guest-feedback-reviews/reputation-management-companies-are-failing-hoteliers-infographic

eRevMax publishes market study on ‘The State of Hotel Online Distribution in Middle East’

Check out key challenges that Middle East Hotels are facing with their online distribution. Download Now – The State of Hotel Online Distribution in Middle East – https://lnkd.in/f-Xcg2q

eBook: Reach and convert more business travelers

The corporate travel market segment is uniquely shaped by forces outside of the travel industry. Corporate bookings are driven by the standard question of rates and availability, but they also are shaped by individual business’ travel procedures and expensing requirements.

Download the Report- http://blog.leonardo.com/corporate-ebook/

Winning with travel tech in the age of the independent hotel

Not all that long ago independent hotels had no control over guest data or the customer experience but thanks to travel technology this is changing. According to Anthony Scotland, the best thing about working with independent hotels is the ability to experiment and pilot new technologies. “It’s like being in the lab with the properties,” he says.

https://www.eyefortravel.com/mobile-and-technology/winning-travel-tech-age-independent-hotel

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

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The Week, That Was – May 2019 Week 5

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

eRevMax publishes market study on ‘The State of Hotel Online Distribution in Middle East’

Leading hotel technology expert eRevMax has today published a market report on The State of Hotel Online Distribution in Middle East. The findings cover a wide cross-section of topics including technology adoption, distribution mix, channel production, online updates, among others.

Download the full study today – https://www.erevmax.com/travel-solutions/erevmax-erm-marketstudy.html

Booking.com on where it sees opportunity for growth

Where is there room for Booking.com – already one of the top players in online travel alongside Ctrip and Expedia – to grow? According to Vice President of Global Segments – Olivier Grémillon, there’s still a sizable market out there for the online travel agency to capture, and it’s the company’s responsibility to get there.

https://www.phocuswire.com/phocuswright-europe-2019-booking

What the world’s biggest OTAs have been up to

According to PhoCusWright, growth rates in the world of public online travel once again slowed in 2018, but remained in double-digit territory.

The accommodation business for both Expedia and Booking remains a priority, yet each OTA’s room nights grew at a more modest rate than either has been accustomed to in prior years.

https://www.phocuswright.com/Travel-Research/Research-Updates/2019/What-the-worlds-biggest-OTAs-have-been-up-to

Hotelbeds (a preferred partner of eRevMax) boosts European hotels offering by 5,000

A total of 70,000 hotels are now available on the bedbank’s system in Europe, whilst at a global level over 180,000 hotels are on the platform, Hotelbeds has announced.

https://www.travolution.com/articles/111480/hotelbeds-boosts-european-hotels-offering-by-5000

Hotel brands under attack: How to stay relevant

Google’s latest incursions on the travel sector highlight the increasing difficulties brands have in connecting directly with travelers.

https://reknown.com/2019/05/hotel-brands-under-attack-how-to-stay-relevant/

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

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eRevMax completes integration with Mexican CRS – PMS provider

Hotel connectivity solution provider eRevMax has completed 2-way integration with Front2Go hotel management system. Mutual hotel customers can now leverage the interface to update rate and availability to third party online booking sites whenever they are updated in the hotel reservation system and receive reservations from OTAs.

Developed by Avance Sistemas, Front2Go is an upcoming property management system currently being used by over 200 hotels in the region. Front2Go dashboard allows property owners to manage front desk operations, rates and promotions, and customer loyalty data, consolidating the status of all hotel properties in one place. eRevMax’s distribution solutions are used by over 9000 hotels to update rate and availability across their booking channels and immediately update inventory whenever a booking is made.

Front2Go is a new generation CRS-PMS software with presence in Mexico and Latin America. Through our new partnership with eRevMax, our mutual customers will benefit from the integrated connectivity to many booking sites provided by RateTiger channel manager.  The availability and rates remain in sync with all online sales channels, while the reservations are received seamlessly into our CRS. This alliance will allow our customers to increase their online presence without the complexities of having to update data in several platforms,” said Alfredo Malo, CIO, Avance Sistemas.

Our interface with Front2Go provides our customers in the Americas another option to manage online channels cost-effectively without worrying about maintaining online inventory manually across each booking website. The secure XML connection eliminates the need for any manual intervention, allowing hotel managers to focus on key aspects like strategy and guest engagement,” said Ashis Saha, SVP – Project Management, eRevMax.

eRevMax offers seamless connectivity with around 400 OTAs and 90 technology providers. The company is developing its connectivity solutions to offer sophisticated real-time revenue management functionality to the hospitality industry. This includes solutions across the board from independent boutique properties to hotel groups and chain. eRevMax’s Channel Ecosystem facilitates quality certified connectivity and relationship management services to support complex revenue generation strategies.

The Week, That Was – May 2019 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

eRevMax expands in Mexico with Grupo Hotelero Santa Fe

Grupo Hotelero Santa Fe (GHSF), one of the leading Mexican hotel companies, has put its trust in award-winning RateTiger Channel Manager and Price Shopping solutions to grow its online business.

https://bit.ly/2WkB0pe

How to train staff on distribution channel conversion

Front-desk employees have the power to encourage known regular guests to book direct. Here are some tips on how to help train your front-line staff on increasing conversions.

http://www.hotelnewsnow.com/Articles/294917/How-to-train-staff-on-distribution-channel-conversion

How OTAs optimize conversion across the customer journey

According to the latest Travelport research, 64% of travelers who have researched a trip with an OTA, but did not go on to book, say they prefer to book with suppliers.

https://www.phocuswire.com/Optimize-conversions-across-customer-journey

Facebook bid multipliers for hotels

Bid multipliers enable the use of complex, customized bidding strategies without the need to create several different ad sets with relatively small audiences.

https://koddi.com/facebook-bid-multipliers-for-hotels/

Research sheds new light on the impact Airbnb has on the hospitality industry

The findings suggest that in some cases, the presence of Airbnb can help attract more demand in some markets while challenging the traditional hotel pricing strategies.

https://bit.ly/2WpiiwE

Trivago greatly increases its participation in Google Hotels

Buying Google Hotel Ads, which places an advertiser’s hotel rates in Google Search, Maps, and Google Assistant, gives Trivago higher visibility around the world, Chief Financial Officer Axel Hefer told analysts Wednesday during Trivago’s first quarter earnings call.

https://skift.com/2019/05/01/google-hotels-prompts-trivago-to-increase-advertising-in-50-global-markets/

Amadeus: Hotels shift from transactional to experiential paradigm predicted within five years

Replacing legacy technology with cloud-based system will enable the hotel sector to transitioning from a transactional to an experiential relationship with its customers.

https://www.travolution.com/articles/111188/hotels-shift-from-transactional-to-experiential-paradigm-predicted-within-five-years

10 Great Mother’s Day Campaigns to Draw Inspiration From

Mother’s Day marketing paradoxically can be both easy and difficult for brands. To stand out, a campaign either must execute perfectly on the standard approaches or add an original twist. What do these sorts of exceptional takes on Mother’s Day look like? Here are ten campaigns from previous years that every marketer can draw inspiration from.

https://www.hospitalitynet.org/opinion/4093126.html

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

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The Week, That Was – April 2019 Week 4

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Upscale hotel in Dubai recommends RateTiger, powered by LiveOS

Dubai based Golden Tulip Media Hotel, has recommended eRevMax distribution solutions for smooth and seamless connectivity with all its online sales channels. The property, which has been using RTConnect – the XML gateway for online distribution, has increased its market penetration resulting in revenue and occupancy growth.

https://bit.ly/2UGexBl

Top Tech Trends for Driving Your Hotel Revenue

With the constant evolution of technology and new trends coming and going, its important for hotels to keep a track of what is happening around them. Knowing the impact of new technology and how it can affect revenue is key to running any business successfully today. The same applies to the travel and hospitality sector which is one of the most dynamic industries today. Given the huge dependence on guest behavior, hoteliers need to know how to influence key decision makers and be visible at every key touch point. Here are some upcoming trends that we feel will have an impact on the industry and hoteliers should take notice and prepare well in advance.

https://www.erevmax.com/blog/index.php/2019/04/top-tech-trends-for-driving-your-hotel-revenue/

Behind Airbnb’s bet on show business to hook travelers

Airbnb has ambitions to develop a slate of original shows to whet customers’ appetite for travel. The strategy is crucial for the company, which is privately valued at $31 billion and is gearing up for an initial public offering of stock expected next year.

https://www.reuters.com/article/us-airbnb-hollywood-exclusive/exclusive-behind-airbnbs-bet-on-show-business-to-hook-travelers-idUSKCN1S014P?il=0

Oracle: Mobile is key to boosting hotel guest experiences

A whopping 91 percent of hotel executives surveyed by Oracle said mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent were confident in their organization’s ability to adopt and deliver those mobile experiences.

https://www.oracle.com/corporate/pressrelease/mobile-is-key-to-boosting-guest-experiences-042319.html

Google updates qualified rates in hotel ads on desktop

A qualified rate is a type of fenced rate that is shown to the user when a reduced loyalty program price is available through the property’s official site.

Google’s newest desktop user interface features the caption “GET PRICE” in all-caps, a larger font size, and in an eye-catching traffic-light green color.

https://koddi.com/qualified-rates-update-google-hotel-ads/

Google’s Touring Bird plots big expansion of tours and activities service

Touring Bird is expanding its coverage of tours and activities in cities around the world by a magnitude of 10X.

The massive jump from its official launch number of 20 in September 2018 to 200 this week comes almost a year to the day since the Google Area 120-run search engine was first tested in the open market.

https://www.phocuswire.com/Touring-Bird-expands-200

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

 

 

The Week, That Was – February 2019 Week 4

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

HospitalityUnited.Club announces its signature Cocktails & Conversation event in Berlin

HospitalityUnited.Club, a consortium of travel technology companies, brings back its classic Cocktails & Conversation event to Berlin in March. The Club will be hosting an exclusive evening for hoteliers on 7th March 2019, in partnership with Cendyn, Fornova, Hotelbeds, LiveOS, RateTiger, Roiback and Sojern.

https://bit.ly/2XdYEEG

Expedia announces Certified Technology Partner Program

Expedia Partner Solutions (EPS) has launched its Certified Technology Partner Program, an elite program for EPS’ top technology partners from around the world.

https://bit.ly/2GVY09e

Experimenting with the future of business travel: three hypotheses

There are three clear hypotheses that the business travel industry should be experimenting with to be truly customer-centric in the future.

https://www.egencia.com/public/us/experimenting-with-the-future-of-business-travel-three-hypotheses

Growing travelling population shaping the future of the hospitality world

Demographics and growing economies are changing the shape of future travelers in the world. What factors is the future of hospitality looking to deal with? Within the next decade, the number of households making at least US$ 100,000 annually will increase by 30 million, with one out of three of these households located in emerging markets.

https://www.hotelmarketing.com/articles/growing-travelling-population-shaping-the-future-of-the-hospitality-world

Distributed ledger technology can bring rate parity to hotel distribution

The last few years have seen a steady rise in the impact of rate parity and onward distribution issues on hotelier’s bottom line.

 https://www.phocuswire.com/Distributed-ledgers-rate-parity-hotel-distribution

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

HospitalityUnited.Club announces its signature Cocktails & Conversation event in Berlin

HospitalityUnited.Club, a consortium of travel technology companies, brings back its classic Cocktails & Conversation event to Berlin in March. The Club will be hosting an exclusive evening for hoteliers on 7th March 2019, in partnership with Cendyn, Fornova, Hotelbeds, LiveOS, RateTiger, Roiback and Sojern.

The high energy networking event will bring together leading hoteliers and tech providers in an informal relaxed setting at Funkturm Restaurant, located 55m above the ground, in the historic Radio Tower in the German capital. The event is aimed at providing a perfect place for industry peers to relax over cocktails while discussing new trends and technology.

“This is the second year we’ve been a part of HospitalityUnited.Club at ITB Berlin. It’s proven a great way to connect with new and existing contacts in a more relaxed environment. I know the Sojern team looks forward to connecting with guests at HUC this year and discussing how to move travelers from dream to destination,” commented Celine Chaussegros, GM EMEA, Sojern.

“Partnering with HospitalityUnited.Club is always a fantastic opportunity for Fornova and we are looking forward to working together at ITB 2019. Bringing together hotels and technology providers is a great opportunity to explore innovative ideas, network and collaborate,” said Dori Stein, CEO, Fornova.

John Seaton, MD, EMEA & APAC at Cendyn commented, “We’re delighted to be partnering with other hospitality leaders for this exciting HospitalityUnited.Club cocktail event on Thursday 7 March. It’s always well-received for leaders to have the opportunity to take a breather from the hectic week at ITB Berlin and spend time catching up with their peers in the industry.”

The HospitalityUnited.Club (HUC) member companies continue to collaborate and host these events around the world as they realize the importance of this platform and how it impacts business.

To join us for the HUC Cocktails & Conversations in Berlin, register today – https://www.hospitalityunited.club/event/berlin/huc_berlin_2019.html

The Week, That Was – February 2019 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

EREVMAX SIGNS WITH ICE PORTAL TO DISTRIBUTE HOTEL VISUAL CONTENT WORLDWIDE VIA LIVEOS

eRevMax, the leading provider of hotel connectivity and online distribution solutions worldwide, has integrated with ICE Portal to help hoteliers manage, distribute and curate their online visual content for better brand visibility.

Hotels using LiveOS by eRevMax will now be able to integrate their visuals into ICE Portal’s cloud-based content management system (CMS). ICE Portal connects to thousands of leading global distribution channels as well as thousands of affiliated travel sites (including GDSs, OTAs and search sites) in twelve languages.

https://bit.ly/2GwVdmC

Why Guest Reviews Matter? Even the negative ones

There are several things that contribute to a hotel’s reputation – starting from pre-booking experience to service during stay – guests take note of many small and big details and form an opinion. The rating is just the reflection of the opinion. If your property provides impeccable service, create great experiences, then the positive reviews you have earned will improve your appeal and influence potential guests. The more satisfied guests you have, the more likely they are to return and spend more money, as well as recommend you to others.

https://bit.ly/2I8y10C

 Bleisure is the biggest trend in business travel

“Bleisure” is on the rise and it’s one of the biggest trends in business travel.

Blending work travel with leisure travel is one of the best perks of traveling for work. It helps save on vacation costs and creates a better work-life balance for travelers and the concept is growing by leaps and bounds as revealed in National Car Rental’s second annual State of the Business Travel Industry Survey.

 https://www.travelpulse.com/news/car-rental-and-rail/bleisure-is-the-biggest-trend-in-business-travel.html

 How Trivago finds ways to make more from less

Trivago’s fourth-quarter results were similar to what investors saw last quarter – revenue was down 8%. Yet the company once again got positive bottom-line results, seeing net income of 11.7 million euros.

https://www.fool.com/investing/2019/02/06/trivago-finds-ways-to-make-more-from-less.aspx

 Google tests Hotel Price Insights on desktop

Google rolled out hotel Price Insights feature to mobile devices last August after about 1 month of testing. Now the feature is finally being tested on Desktop. On desktop the feature is located under the Prices tab and is usually displayed to the right of rates box as 3 collapsed graphs – Market Comparison; Price Evaluation; and When To Book.

https://alakov.com/blog/google-tests-hotel-price-insights-desktop

 Google My Business supports hotel check-in and check-out times

Google is now giving hotels a way to communicate even more about their properties to customers.

https://bit.ly/2Sjv5CZ

 Hoteliers adjust pricing strategies to be more dynamic

Hoteliers continue to experiment with dynamic pricing but also seem to realize that even if guests receive all the industry’s latest education and thinking on rates, partnerships with online travel agencies will not be a thing of the past.

https://bit.ly/2GgkUZc

 Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!