How to Know When Your Hotel Property Management System Needs a Change?

Property Management System (PMS) is important for hotel properties, and here are a few signs to indicate when it needs a change.

With changes in time, the needs of your hotel tend to change and the goals and requirements of your hotel property, staffs and guests change as well. The Property Management System (PMS) of your hotel has a short longevity. Here are a few signs that will indicate when your PMS needs a change.

hospitality property management software

Less control / idea about hotel operations

The main purpose of a Property Management System is to smoothly manage the operations of your hotel. The long-term success of your hotel depends on a PMS that satisfies the reporting requirements of your hotel. In case the existing system makes it impossible or tough for you to generate the numbers required for your business’ growth or evaluation, you should look for a new PMS that makes the job easy. With a good PMS, you can create customized reports and filter, export and sort the data that you need.

Your existing PMS frustrates employees

The actual worth of a PMS is defined basically by those who use it every day. If your staffs complain that the existing system in your organization is buggy, slow and comes with poor support, it is better that you get in touch with a new PMS that is known to offer a better user experience and uptime. A strong Property Management System makes even complicated tasks simpler, and ensures that everything is automated and each process is streamlined.

Your PMS requires 3rd party app integration

With PMS, it is often complained that these do not integrate or important communication tools and features cannot be implemented fully. If the existing PMS in your workplace is showing its age, and seems to be outdated enough as far as features and integration go, it is important to go for a new one. It is important for your PMS to be cloud-based and ensure that its data can be accessed in real-time in all departments.

You are paying higher maintenance and vendor support costs

If the support and service for your PMS is costing you in terms of money and time, and your business productivity has taken a hit as well, you need a change in the system. With on-site systems, continuous upgrades are involved and these can become costly.

Need for better ROI

With a cloud PMS, you can save on the initial expenses involved with costly software and hardware, thus reducing your overall ownership expenses. These are designed to offer more security, reliability, data backups and high performance.

Whether a guest books a room online or with a tour operator, your PMS stays updated through RateTiger. Contact us today – marketing@erevmax.com

C&W Hospitality Conference 2012


I had the pleasure of presenting a webinar during the Coakley & Williams Hospitality Conference earlier this month. Though the event was a grand one organized at The Hilton Springfield hotel in Springfield, Virginia, I conducted my webinar from our Orlando office.

With the attendees comprising mostly of hotel General Managers and Revenue Managers, I had the opportunity to discuss various aspects of online rate shopping through my webinar.

I attended the event last year and this time decided to try the webinar mode. This presentation was organized specifically for RateTiger as the organizers were intent on us sharing our expertise with their audience. Hence they scheduled the webinar during the technology meeting session. This gave me the advantage of having the full attention of the attendees who were very receptive. They had a lot of questions about rate shopping and how our products work. It really was a great experience for me.

I congratulate the C&W Group for having put up a good show and look forward to the next edition.

Jan Murza is Sales Manager – USA at eRevMax and is responsible for sale of RateTiger products in the region. He is based out of Orlando and can be reached at janm@ratetiger.com

ÖHV-Hotelierkongress 2012

I attended the ÖHV-Hotelierkongress 2012 in Schladming last month and was pleasantly surprised in my first week taking over the region by the warmth and friendliness of Austrians. It turned out to be a well organized event with over 600 attendees comprising hoteliers, representatives from tourism boards, business and economy.

The focus for this year’s congress was to gauge current changes in society resulting from the recession and political shifts and its impact on the hospitality & tourism. The conference covered topics like impact of crisis and austerity on tourism, dealing within a changing world, the role of tourism in integration, the Family Hotel 2020 and the change in e-tourism.

For me, it was a great opportunity to meet with local hoteliers and discuss channel management and the potential it offers. The hospitality scenario in Austria is dominated by family run leisure hotels and small establishments. The awareness about online distribution has started to seep through though it will take some time to gain momentum. The event provided a good networking platform and it was a valuable learning experience for all present.

I look forward to the next edition and other such events in the region.

Cristina Hernandez is Sales Manager for Germany, Austria, Switzerland and Eastern Spain at eRevMax and is responsible for sales of RateTiger products in the region. She can be reached at cristinas@ratetiger.com

Newshound: Trends and Reports – Hotel Online Distribution

Six hotel giants team up to launch hotel search engine Roomkey.com

Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International
and Wyndham Hotel Group teamed up to start Roomkey.com to, in their own words, “provide travelers a search and book experience tailored for ease of hotel shopping through an uncluttered and trustworthy site”. In an unexpected move, six of the largest hotel companies in the world have partnered to launch a hotel search engine of their own, dubbed Roomkey.com. The hotel companies hope that offering a ‘personalized experience’ and ‘accurate information’ will make travelers choose for them when they search for accommodation.

Technology will take the strain out of travel

‘From Chaos to Collaboration’, a new research study commissioned by Amadeus, challenges the travel industry to overcome the uncertainty and stress of modern-day travel, through the application of new technologies and innovations. 

Brands work to simplify revenue management

As revenue management becomes increasingly sophisticated and complex, many major hotel companies are rolling out new platforms and tools to help managers at the property level. Phoenix-based Best Western International, for example, recently introduced a two-pronged support structure that offers for-hire services, as well as simplified rate “buckets.”
 

Optimising revenues via apt integration of revenue management and marketing

The ultimate goal for hotels should not be about just filling the rooms, or to charge the “best rate” but to incentivise exactly the right amount of demand to fill the hotel every night, such that profitability across the property is achieved. When it comes to optimising revenues from CRM, for long it has been mentioned that CRM must establish similar credibility within organisations that its evaluation methodologies can incrementally improve the incumbent RM practices.
 

International tourism to reach one billion in 2012

International tourist arrivals grew by over 4% in 2011 to 980 million, according to the latest UNWTO World Tourism Barometer. With growth expected to continue in 2012, at a somewhat slower rate, international tourist arrivals are on track to reach the milestone one billion mark later this year.

RateTiger News

Global Hotel Exchange Utilizes RateTiger Effect

On Tuesday, a new, independent OTA announced a strategical alignment with RateTiger. Global Hotel Exchange, a cost free distrubution channel for hotels to launch in January, will leverage the power of global hospitality technology provider Rate Tager and eRevMax. Set to go live in January of 2012, Global Hotel Exchange (GHX) was founded by Tom Magnuson, CEO of Magnuson Hotels, the largest independent hotel group in the world. As part of the strategic move, GHX gains access to over 20% of the UK hotel market, not including the strength of Magnuson’s other 2,000 hotels in the US and across the UK.
http://www.argophilia.com/news/ratetiger-effect/24140/

WTM: 2011 Money Generation Machine

Travel Daily News reported this morning, the start of this week’s World Travel Market in London, the leading worldwide travel industry event, welcomed some 183 new exhibitors for 2011. From national tourism boards, destination management companies, to technology entities and beyond, ExCeL, London is the place to be November 7 through 10.
http://www.argophilia.com/news/money-generation-machine/24135/

WTM Travel and Online Technology region prepares for more visitors and buyers

World Travel Market, the leading event for the global travel industry, reveals that the number of pre-registered visitors interested in technology and online travel for WTM 2011 is already 13% up on the previous year.With a week to go until the event launches on Monday 7 November, the improvement on last year is likely to increase further.
http://www.incentivetravel.co.uk/shows/4013-wtm-travel-and-online-technology-region-prepares-for-more-visitors-and-buyers

JacTravel embraces hotel channel management

Travel wholesaler JacTravel has launched a new channel management service for its hotel partners to address what it says it has identified as an important growing market. Commercial manager James Blackmore has been appointed to head up the service and partners already signed up include RateTiger, TravelClick, Figaro, and A&O Hotels and Hostels. Channel management has taken off in recent years with some firms reporting double digit growth in sales and triple digit growth in usage, according to JacTravel. Sascha Hausmann,  chief executive of eRevMax, which owns RateTiger, said: “Channel management is becoming an essential technology to more efficiently and accurately manage the multiple sales channel landscape of the internet. Over the past two years we have seen an increase of over 150% of channel updates processed per month.”
http://www.travolution.co.uk/articles/2011/10/14/5103/jactravel-embraces-hotel-channel-management.html


LodgeGate implements RateTiger for seamless online booking connectivity


Dutch-based company Hotels Online, provider of LodgeGate Hotel Management System (PMS), has selected RTConnect, the premium XML interface, for electronic rate and inventory distribution as well as reservations delivery.

RateTiger recently completed the 2-way XML connection integration with LodgeGate and its 150+ hoteliers are currently adopting the technology to better manage sales. Over 30 properties will soon be using the enhanced service and benefit from a two-way connection to their electronic distribution network. Customers of the PMS will be able to automatically maximize their online presence while avoiding over-booking through an easy-to-use interface.

LodgeGate’s customers can now easily manage and update multiple sales channels including the Global Distribution Systems (GDS), various Online Travel Agents (OTA), e-commerce and social media. Rate and availability data already present in their PMS can now be shared automatically with RateTiger’s channelmanager. This will save time and provide opportunity to make additional money.

As part of the interface, hotels will also receive booking confirmations directly into their property management system, therefore sparing the effort of manual data entry.


eRevMax – RateTiger Marks Its 10th Anniversary

eRevMax International, global software and services provider and owner of RateTiger, SimpleDistribution and Lunar Logic Polska, today celebrates its tenth corporate anniversary.  The company has specialized in revenue and distribution solutions for the hospitality industry for a decade, having launched one of the very first electronic, online and hotel website room rate shopping services in early 2002.

The lead product brand, RateTiger, was one of the first to focus on bookings and revenue from the internet. The channel manager launched within a couple of months of incorporation and was built to specifications requested by hoteliers. RateTiger today is setting a standard in the online revenue maximization market with the largest and most diverse distribution network of over 700 connect channels worldwide.

“Over the last ten years, eRevMax has seen significant growth as the company has strictly adhered to the founders belief in innovative and qualitative solutions,” said Sascha Hausmann, CEO, eRevMax International, “I would attribute this success to our focus on deploying only the best high-quality technology and the dedication we’ve had from our employees over the last 10 years, especially from our founding CTO, Udai Singh Solanki. Reaching this milestone in our company’s history is a true testament to everyone who’s been involved, from the technicians to our customers – who have really helped shape the technology that it is today.”

This year also marks the expansion of eRevMax International to new territories in Australia, New Zealand, China and South Africa. Earlier in the year the company acquired Lunar Logic Polska, a Poland-based web and digital development company to spur channel management, rate shopping and strategy technologies into the next generation. 

http://www.etravelblackboard.com/article/122877/erevmax-8211-ratetiger-marks-its-10th-anniversary

http://www.hospitalitybizindia.com/detailNews.aspx?aid=11641&sid=1

http://zeenews.india.com/biz/businesswire/28090news.html 

http://www.technology4hospitality.com/2011/09/erevmax-%E2%80%93-ratetiger-marks-its-10th-anniversary/

RateTiger launches hotel price transparency tool


Travel technology company RateTiger has launched a new tool that allows hotels to assess its room prices across the trade and retail. The price shopping service, named RTSnapShot, will alert hotels over price discrepancies online through a one-off report service. It is aimed at helping companies better understand rate performance during a specific location or event.

“We’ve been inundated by requests from corporations and travel management companies to tailor our RTCorp service to allow them to get just a snap shot of the hotel marketplace,” said Keith Watson, Division President – RTCorp at RateTiger. “Whilst many of our customers need to receive regular rate data to monitor prices, some in the corporate space need it only monthly or quarterly dependent on events or budget planning. RTSnapShot gives them only the most relevant pricing data without long-term commitment to an ongoing subscription, making better sense for budgets and rate planning.”


HITEC 2011

This year’s edition of HITEC, the world’s largest hospitality technology exposition and conference, took place in Austin, Texas. We attended the four day event and made the most of it. Having had our stand in one of the main sections helped us meet a lot of people.

HITEC is a combination of hospitality technology education, led by industry peers and experts, and a trade show showcasing the latest hospitality technology products and services.

The event offers us a B2B platform that introduces us to new contacts for our various product lines. This is our chance to present our powerful back-end tools for vendors and large hotel chains, RTCorp and RTConnect, though it amazes me how much of the industry is playing catch-up with new business revenue models through the internet.

Tradeshows like these provide us an opportunity to see how customers and the industry in general perceive RateTiger. We always get to hear good reviews and appreciation, which further encourages us to innovate and develop new features and products to serve the sector better.

Gerard Carrie is VP Sales – Americas at eRevMax. He is based out of Florida, USA and can be reached at gerardc@ratetiger.com