How to Know When Your Hotel Property Management System Needs a Change?

Property Management System (PMS) is important for hotel properties, and here are a few signs to indicate when it needs a change.

With changes in time, the needs of your hotel tend to change and the goals and requirements of your hotel property, staffs and guests change as well. The Property Management System (PMS) of your hotel has a short longevity. Here are a few signs that will indicate when your PMS needs a change.

hospitality property management software

Less control / idea about hotel operations

The main purpose of a Property Management System is to smoothly manage the operations of your hotel. The long-term success of your hotel depends on a PMS that satisfies the reporting requirements of your hotel. In case the existing system makes it impossible or tough for you to generate the numbers required for your business’ growth or evaluation, you should look for a new PMS that makes the job easy. With a good PMS, you can create customized reports and filter, export and sort the data that you need.

Your existing PMS frustrates employees

The actual worth of a PMS is defined basically by those who use it every day. If your staffs complain that the existing system in your organization is buggy, slow and comes with poor support, it is better that you get in touch with a new PMS that is known to offer a better user experience and uptime. A strong Property Management System makes even complicated tasks simpler, and ensures that everything is automated and each process is streamlined.

Your PMS requires 3rd party app integration

With PMS, it is often complained that these do not integrate or important communication tools and features cannot be implemented fully. If the existing PMS in your workplace is showing its age, and seems to be outdated enough as far as features and integration go, it is important to go for a new one. It is important for your PMS to be cloud-based and ensure that its data can be accessed in real-time in all departments.

You are paying higher maintenance and vendor support costs

If the support and service for your PMS is costing you in terms of money and time, and your business productivity has taken a hit as well, you need a change in the system. With on-site systems, continuous upgrades are involved and these can become costly.

Need for better ROI

With a cloud PMS, you can save on the initial expenses involved with costly software and hardware, thus reducing your overall ownership expenses. These are designed to offer more security, reliability, data backups and high performance.

Whether a guest books a room online or with a tour operator, your PMS stays updated through RateTiger. Contact us today – marketing@erevmax.com

HospitalityUnited.Club brings Cocktails & Conversations to Houston

HospitalityUnited.Club, a consortium of travel technology companies, brings its classic Cocktails and Conversations event to Houston in June. The Club will be hosting an exclusive evening for hoteliers on 19 June 2018, with HRS Group, LiveOS, RateTiger and Sojern joining as co-hosts.

The high energy networking event will bring together hotels and tech providers in an informal relaxed setting at The Lake House, in the heart of Houston’s Convention District, to explore innovative technology and new ideas.

“We are proud to collaborate with HospitalityUnited.Club to co-host the networking event in Houston. It gives us an opportunity to meet and greet hoteliers and technology partners and demonstrate our client appreciation. HUC organizes events that are co-located with major tradeshows around the globe, providing partners a perfect backdrop for showcasing new ideas and technology innovation.” Edward Perry, Head of Partnerships, Americas, HRS Group.

 The Houston event is the sixth in the series, following successful networking parties in Toronto, Singapore, London, Madrid and Berlin.

To join us for the Cocktails & Conversations in Houston, register today – https://bit.ly/2kT5PAk

About HUC: HospitalityUnited.Club brings together hotels and technology providers to exchange ideas and knowledge in an informal relaxed setting. It is a social platform for like-minded professionals. The HUC events are co-located with major tradeshows around the world including ITB, WTM, HITEC, FITUR etc, where technology partners come together to host networking drinks at exclusive locations for their industry peers. Join HUC to get to know the latest in hospitality innovation. For more details, contact marketing@hospitalityunited.club

The Week, That Was – May 2018 Week 4

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Looking to optimize your online revenue and profits? JOIN THIS WEBINAR
Leverage advanced distribution insights and manage distribution and revenue strategies from one unified platform. Attend the webinar to know how you can get action-oriented data analytics to improve your daily workflow – Register Today

http://go.fornova.com/distribution-intelligence-meets-hospitality-os-ukna

New Launch – “The Hotelier’s Tech Stack Guide”
TrustYou has published an ebook to help hotels get insights into the most impactful hotel technologies, broken down by guest journey stage: search and booking, on-site, and post-stay phase. In this eBook, you will learn about how technology is automating and simplifying tasks; why technology is critical to attracting and retaining guests and the “good-to-have” technology extras that can take your hotel one step forward.

https://goo.gl/nZAXKw

How Google’s organic search results have become ineffective for hotels
A common complaint from hotels is that they can’t compete with keyword buying against the likes of Expedia Group and Booking Holdings (between them spent upwards of $10 billion during 2017) but research has shown just how dominant the same intermediaries are in organic search, too.

https://goo.gl/a6db6g

Are hotel operators ready for GDPR?
Hotel operators, by default, are more reliant on overseas purchases than vendors in other sectors, making it more likely that this legislation will capture hoteliers taking European bookings.

GDPR will affect now-accepted customer communication techniques they use, like cart abandonment responses, retargeting, mailing list management and staying in touch with returning guests.

https://www.tnooz.com/article/gdpr-hotels-data-protection

Connect with us for your connectivity needs to make the most of online revenue.
https://goo.gl/3gKUJZ

Thanks and have a good day!

eRevMax Certified Under EU-US Privacy Shield Framework

Hotel distribution connectivity leader eRevMax has announced that it has been certified from the U.S. Department of Commerce for the EU-U.S. Privacy Shield Framework program. This certification assures that eRevMax solutions meet European Union’s General Data Protection Regulations (GDPR) for the transfer of personal data between the U.S. and EU.

eRevMax’s solutions, RateTiger and LiveOS are used by over 9000 hotels globally for distribution connectivity. The self-certification validates the company’s already impressive data security initiatives including ISO/IEC 27001:2013 and PCI DSS certifications.

“This certification is a testimony to eRevMax’s commitment in delivering the highest standard for privacy and security to global customers. Our customers are very important to us, so we want to assure them, and their customers, that their personal information is safeguarded and that we have the most updated and appropriate data privacy systems and processes in place,” said Udai Singh Solanki, CTO, eRevMax.

Designed by the U.S. Department of Commerce and European Commission, the EU-U.S. Privacy Shield Framework reflects the new requirements for foreign exchanges of personal data for commercial purposes replacing the previous Safe Harbor framework.  The new arrangement includes stronger data protection obligations for companies receiving personal data from the EU, effective protection and redressal for individuals, and annual joint review to monitor the implementation.

To join the voluntary Privacy Shield Framework, eRevMax self-certified to the U.S. Department of Commerce and publicly committed to comply with the framework’s requirements. The company completed a rigorous process to align numerous privacy policies with the new regulations before receiving its certification.

To read eRevMax’s privacy policy click here . To view Bullhorn’s EU-U.S. Privacy Shield Framework certification click here . For more information about the EU-U.S. Privacy Shield Framework, visit www.privacyshield.gov.

The Week, That Was – April 2018 Week 4

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Infographic: HospitalityUnited.Club releases Middle East Online Travel Trends at ATM
HospitalityUnited.Club, a consortium of travel technology companies, in partnership with RateTiger and LiveOS has published an infographic ebook titled ‘Middle East Travel Trends’ – highlighting key travel metrics and indicators in the region.

https://goo.gl/DBykeR

5 Technology Trends Shaping the Hotel and Travel Industry
2018 will be no different. The travel industry is looking brighter than ever with profound advances in interconnectivity, a unification of various channels to guide travel-goers through a cohesive funnel. We’re seeing smart attached to just about everything, luggage, entry mechanisms, convenience items as the internet of things spreads like wildfire, and we’re standing by as drones capture cinematic gold and redefine digital marketing.

http://hoteltechnologynews.com/2018/04/5-new-technology-trends-hotel-travel-industry/

Hotels Catch Up to OTA Best Practices with TrustYou’s Review Marketing Solutions
TrustYou, the world’s largest guest feedback platform, unveiled impressive results proving the correlation between Review Marketing Solutions and increased revenue, in partnership with NH Hotels. The world-leading urban hotel operator, with almost 400 hotels in its portfolio, noted a considerable increase in the website traffic, conversions and ultimately, revenue, after mimicking OTA typical behavior through the TrustYou features.

https://www.hospitalitynet.org/news/4088111.html

Airbnb’s market share of U.S. lodging demand increasing at a decelerating rate
While Airbnb demand has grown rapidly during the past few years, analysts expect its demand growth will decelerate in the near term. Recent data provides strong evidence that this is already happening. Specifically, the pace of growth in room nights sold has declined over the course of the past year, even though demand is still growing significantly. We expect the pace of demand growth will continue to decelerate during the next few years.

https://goo.gl/uHzgJN

Personalised pricing: Right data instead of big data
In order to get into direct contact with their guests early in the booking process, hoteliers have to overcome the practice of commoditisation. The best way to take the focus off the price discussion is automatic pricing. According to a study by Accenture, 75 percent of consumers today place increasing value on personalised experiences and offers.

https://goo.gl/pzSqon

Microsoft’s travel manifesto
Microsoft engaged a dozen technology companies, supplier partners and like-minded travel buyers to join its team for a corporate travel innovation summit to map a vision of the corporate travel future.The manifesto asserts that the future of managed travel depends on providing the right traveler experience, not just for employee satisfaction purposes but also for the best operational efficiencies.
http://hotelmarketing.com/index.php/content/article/microsofts_travel_manifesto

Connect with us for your connectivity needs to make the most of online revenue. https://goo.gl/3gKUJZ

Thanks and have a good day!

The Week, That Was – April 2018 Week 3

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

M Hotel Downtown by Millennium Dubai endorses RateTiger for online distribution
M Hotel Downtown by Millenium has improved their online sales through eRevMax’s seamless connectivity with leading OTAs. The 4-star property has been using RTConnect to update rate and inventory across online sales channels and receive reservations into their property management system (PMS).
Top concerns hotels need to know about the GDPR and how to prepare your action plan
The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union and regulates how companies manage, use, and share personal data. The GDPR will take effect on May 25, 2018. The GDPR applies to natural persons, whatever their nationality or place of residence, whose personal data is processed and whose behavior is monitored while within the EU. This change in legislation means that nearly every online service is affected, and the regulation has already resulted in significant changes for US users as companies begin to adapt.
Booking.com buying tours/attractions tech company
The FareHarbor acquisition will help provide content to expand Booking.com‘s upselling of consumers on tours after the consumers have already bought another product from the online travel giant.
   
For hoteliers: 6 steps to success in text messaging and chat from an expert
As text messaging and chat become the communication channels of choice for consumers, more hotels are adapting to the trend by inviting travelers to connect with them by SMS, chat widget, or messaging app. Consumers love messaging because it’s fast, easy, and convenient.
Airbnb moves into MICE accommodation space
Airbnb has released its Airbnb for Events tool, offering event organisers and conference planners the ability to create an interactive map of Airbnb listings near their venues.
The data says: Global demand growth for Airbnb, TripAdvisor and Agoda
One of the main criteria for mastering global expansion is understanding the market you are about to enter and the elements that set that market apart. But just as important is being keenly aware of what is similar and which elements of an existing strategy can be applied ‘as is.’ Few examples show this process more clearly than Airbnb’s strategy in France where the company is enjoying a 25% traffic share increase among the top 20 sites in the sector.

Meet us at
ATM Dubai, from 22 – 25 April 2018 to see how we can assist you – marketing@erevmax.com

Thanks and have a good day!

The Week, That Was – April 2018 Week 2

 In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

The Beginner’s Guide to Basic (but Essential) Hotel Technology by Trivago
Hotel technology now lives in large part online. Which means that hoteliers access and engage with hotel technology online to do everything from marketing their properties to distributing their rooms, managing their daily operations, processing reservations, and everything in between.

http://hotelmanager-blog.trivago.com/beginners-guide-to-hotel-technology/

eRevMax strengthens its leadership team for LiveOS
Diako Sali appointed as Director of Global Sales

http://www.erevmax.com/ratetiger-news/ratetiger-news-archive/apr2018-erevmax-strengthens-leadership-team-liveos.html

A brief history of property management systems
A lot of hotel websites, for example, show weather information, but it is unlikely that web agencies develop their own weather widgets from scratch. More likely, they connect to existing monitor apps, so that web users can check the temperature of their chosen destination without even realizing that the information is actually provided by an external source. This communication is made possible by the use of an API.

https://www.tnooz.com/article/hotel-property-management-systems-pms/

The HSMAI Region Europe Awards 2017
The European HSMAI Awards took place in Amsterdam last Tuesday evening, marked by a great atmosphere, dancing guests, excellent entertainment, food, beverages and, but not least, top notch winners – and now the Top 20 the list is also official!

https://www.hospitalitynet.org/news/4087909.html

IS YOUR HOTEL WEBSITE READY FOR WHAT’S NEXT IN 2018?
There are two major factors that will affect website performance in 2018:
Google’s Mobile First Index
Website ADA Compliance

https://www.hebsdigital.com/are-you-ready-for-2018

Meet us at
ATM Dubai, from 22 – 25 April 2018 to see how we can assist you – marketing@erevmax.com

Thanks and have a good day!

The Week, That Was – April 2018 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry partnerships, market performance and some general updates. Read on!!

eRevMax completes 2-way integration with Brazilian PMS provider Check-in
Interface to facilitate seamless real-time rate, availability and reservation data transfer between hotels and online sales channels

http://www.erevmax.com/ratetiger-news/ratetiger-news-archive/apr2018-erevmax-2way-integration-brazilian-pms.html

 The $28 billion opportunity for hotels
Ancillary bookings represent a significant opportunity for hotels to add revenue while increasing guest engagement. The airline industry adopted the practice of cross-selling and up-selling trip extras more than a decade ago with impactful results.  How can hotels do the same and best complete their guests’ travel experience by offering products beyond hotel rooms?

https://www.tnooz.com/article/the-28-billion-opportunity-for-hotels/

The Smart GM’s Checklist for Hotel Marketing

A smart, easy place for every GM to start is understanding the four traditional pillars of marketing that directly drive the success of your hotel.

https://www.hospitalitynet.org/opinion/4087765.html

Business travelers are eager to purchase more from hotels
Business travelers are more loyal than leisure travelers: 59% of business travelers belong to one or more hotel loyalty programs.
A new white paper commissioned by iSeatz, a technology company providing ancillary booking solutions, titled Business Traveler and their Demand for Ancillary Services, researched by Phocuswright, shows that business travelers are interested in purchasing more than just rooms from hotels.

http://hotelmarketing.com/index.php/content/article/business_travelers_are_eager_to_purchase_more_from_hotels

European visitors to GCC to increase 17% by 2020Arrivals from Europe to the GCC will increase 17% over the period 2018 to 2020, driven by extra flights, routes, competitive fares, and the rising number of mid-market hotels throughout the region, according to the latest data published ahead of Arabian Travel Market 2018, which takes place at Dubai World Trade Centre from April 22-25.
https://www.eturbonews.com/181749/european-visitors-to-gcc-to-increase-17-by-2020

Meet us at
ATM Dubai, from 22 – 25 April 2018 to see how we can assist you – marketing@erevmax.com

Thanks and have a good day!

The Week, That Was – March 2018

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!

Google’s New Look for Mobile Hotel Ads

Recently, there is a new mobile experience on Google Hotel Ads. The tested mobile interface on Google had a refreshed hotel listing page, a cleaner call out for pricing, an updated color scheme, and a clear designation when a hotel has a competitive price.

https://www.4hoteliers.com/features/article/11140

Metasearch power plays: What hoteliers need to know about staying competitive

Metasearch sites account for over 45% of global unique visitors in travel, according to PACE Dimensions’ analysis of SimilarWeb data for the top 10,000 travel websites. This is greater than the proportion of unique visitors for OTAs, both globally and in the US.

https://www.tnooz.com/article/metasearch-power-plays-what-hoteliers-need-to-know-about-staying-competitive-in-metasearch

HospitalityUnited.Club highlights key travel trends in Europe

The big four, namely Spain, Italy, France and United Kingdom occupy the largest share of the travel pie in Europe, topping the list with 4 out of 6 travellers visiting Europe. The travel optimism for the region, which has shown a record 29% growth in long-haul trips by EU residents, has led to a good increase in occupancy and revenue per available room (RevPAR) in 2017. 

https://goo.gl/SxEChk

Global hotel inventory has grown an impressive 18% in 10 years

According to the data from STR, a global data benchmarking company that maintains the world’s largest global hotel performance sample, the world has 184,299 hotels comprising 16,966,280 rooms.

http://www.traveldailymedia.com/str-global-hotel-inventory/

Expedia Inc. Changes Name to Expedia Group Inc.

Expedia, Inc. is now Expedia Group: The world’s travel platform, bringing the world within reach.

https://www.hotelbusiness.com/expedia-inc-changes-name-to-expedia-group-inc/

Connect with us for your connectivity needs in this new year to make the most of online revenue. https://goo.gl/3gKUJZ

Thanks and have a good day!

The Week, That Was – March 2018

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!

HospitalityUnited.Club brings together the who’s who of the industry in Berlin

Agoda, Amadeus, Fornova, InnoVel, LiveOS, Newhotel Software, Roiback, RateTiger and Sojern partnered to host a networking session on the sidelines at ITB Berlin

https://goo.gl/k9qCTL

Airbnb Makes Its Battle Against Booking and Expedia Official With New Hotel Campaign

Airbnb has been trying to add more hotels and bed-and-breakfasts onto its platform for some time, but now the company made its entreaties to those hospitality providers all the more public and transparent.

https://skift.com/2018/03/13/airbnb-makes-its-battle-against-booking-and-expedia-official-with-new-hotel-campaign/

Travelers now prefer travel apps to web for search and booking

Up until recently “mobile” really meant either mobile apps, found in places like the App Store, or mobile web, accessible via URLs. What we see now is that travelers are increasingly turning to the app experience, rather than mobile web, to search and book flights and accommodation.

https://www.tnooz.com/article/travel-apps-now-preferred-to-web-for-search-and-booking/

How Google’s dynamic emails could change the way we book travel

Advertising hotels through email have always been a tricky proposition. With Google’s dynamic emails, that limitation could be lifted and may create new marketing channels.

https://goo.gl/QBpHkp

Connect with us for your connectivity needs in this new year to make the most of online revenue. https://goo.gl/3gKUJZ

Thanks and have a good day!