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HospitalityUnited.Club brings Cocktails & Conversations to Houston

HospitalityUnited.Club, a consortium of travel technology companies, brings its classic Cocktails and Conversations event to Houston in June. The Club will be hosting an exclusive evening for hoteliers on 19 June 2018, with HRS Group, LiveOS, RateTiger and Sojern joining as co-hosts.

The high energy networking event will bring together hotels and tech providers in an informal relaxed setting at The Lake House, in the heart of Houston’s Convention District, to explore innovative technology and new ideas.

“We are proud to collaborate with HospitalityUnited.Club to co-host the networking event in Houston. It gives us an opportunity to meet and greet hoteliers and technology partners and demonstrate our client appreciation. HUC organizes events that are co-located with major tradeshows around the globe, providing partners a perfect backdrop for showcasing new ideas and technology innovation.” Edward Perry, Head of Partnerships, Americas, HRS Group.

The Houston event is the sixth in the series, following successful networking parties in Toronto, Singapore, London, Madrid and Berlin.

To join us for the Cocktails & Conversations in Houston, register today – https://bit.ly/2kT5PAk

About HUC: HospitalityUnited.Club brings together hotels and technology providers to exchange ideas and knowledge in an informal relaxed setting. It is a social platform for like-minded professionals. The HUC events are co-located with major tradeshows around the world including ITB, WTM, HITEC, FITUR etc, where technology partners come together to host networking drinks at exclusive locations for their industry peers. Join HUC to get to know the latest in hospitality innovation. For more details, contact marketing@hospitalityunited.club

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eRevMax announces 2-way integration with Nitesoft

Award-winning hotel connectivity expert eRevMax has completed 2-way integration with Swedish cloud-based PMS Nitesoft. The strategic partnership between the two companies will automate the distribution of availability, rates and reservations for hotel clients.


Nitesoft is a leading cloud-based hotel management platform in Scandinavia that incorporates a wide range of features for hotels, chains and serviced apartments, independent of size or operation type.  Following the integration, hotels using RateTiger channel manager and connectivity solutions can now receive all OTA generated reservations directly into their PMS, thereby eliminating manual handling of reservation notifications.

“The connectivity between RateTiger and Nitesoft PMS has proven to be highly reliable and easy-to-use. It means more sales and higher margins for our hotel customers. They can now exploit the full potential of a vast selection of OTAs, GDSs, Metasearch and Wholesalers available via the eRevMax Channel Ecosystem to expand visibility and revenue potential,” said Jan Linders, CEO, Nitesoft.

“Scandinavia is one of our key growth regions, and this interface with Nitesoft PMS will be beneficial for our mutual hotel customers. The secure XML connection ensures live rate and inventory as well as booking data flow, thereby keeping their Nitesoft PMS updated automatically, allowing the hotel manager to focus on other key aspects like guest engagement,” said Ashis Saha, SVP – Project Management, eRevMax. 

 

 

 

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Hotel OTTO Berlin recommends RateTiger for channel connectivity

Hotel OTTO, an upscale property in Berlin has recommended RateTiger Channel Manager for stable and seamless connectivity with world’s leading OTAs. The hotel, which has been using eRevMax’s award winning distribution solution, has improved its online exposure resulting in positive revenue and occupancy growth.

Centrally located, Hotel OTTO is a modern property with 46 rooms catering largely to business travellers. Since 2010, the revenue management team has been using RateTiger to update rates and availability across online sales channels. Following the suggestion from RateTiger’s Connectivity Advisor, the hotel added top OTAs from China and South East Asia in their distribution mix. This improved the hotel’s exposure in upcoming markets and brought a positive impact to their online business

“We have been using RateTiger for the last 8 years and are very satisfied with the services that totally match our needs. Thanks to the diversity of their distribution portfolio (OTA, Wholesalers etc), we can connect with bigger number of distribution partners and have experienced a steady growth in our online business.  Amongst all the products I have used in the market so far, RateTiger remains one of the most powerful and efficient,” said Mihai Cucu, Revenue & Operations Manager, Hotel OTTO.

“Providing hotels with stable connectivity have remained our priority for the last 17 years. We have developed our channel ecosystem for hotels to improve exposure and tap new markets.  We are committed to adding value to our customers, and this recommendation shows how well we deliver when it comes to best-in-class technology and premium customer service,” said Alin Lazar, VP – Sales, Europe & Americas, eRevMax.

eRevMax offers strong connections with over 350 OTAs and 70 technology providers. The company provides channel management, business intelligence and connectivity solutions to hotels, groups and serviced apartment globally.

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TrustYou Celebrates Its 10 Year Anniversary

Our partner TrustYou, the world’s largest guest feedback platform, is currently celebrating its 10 Year Anniversary.

As a token of appreciation, TrustYou is running a special promotion: interested hotels buying a 12-month license of the full platform or any single feature of TrustYou will receive 6 months for free. This promotion is valid until 30 April 2018 – find out more -https://goo.gl/nd6W9K
https://goo.gl/nd6W9K

TrustYou’s Most Important Moments
2008 – TrustYou Is Founded – The Adventure Begins!
2010 – Launches Online Reputation Management and Guest Survey Solutions for Hotels
2013 – Meta-Review & Widgets Made Available to Hotels, Travel Websites, and OTAs
2015 – Acquires Brand Karma and Strengthens APAC Market Presence and Growth
2016 – Google Licenses TrustYou Review Data on Google Hotel Search & Maps
2016 – Purchases Checkmate to Complete the Platform with TrustYou Messaging
2017 – Recruit Holdings Acquires TrustYou to Accelerate Global Growth
2017 – Live Chat Launched for All Customers
2018 – HTR Award – Top Rated Reputation Management Software

If you’re interested in using the industry’s top-rated guest feedback platform, do it now and take full advantage of its anniversary promotion – https://goo.gl/nd6W9K

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eRevMax completes 2-way integration with Brazilian PMS provider Check-in

eRevMax has completed integration with Brazilian hospitality software provider Check-in. Mutual hotel customers can now get the benefit of automatic distribution of availability and rate to third party online booking sites whenever they are updated and get reservations delivered from OTAs to the Check-in property management system.
The Alpha, developed by Check-in, is one the largest property management systems in Latin America and is used by over 1800 hotels. eRevMax’s distribution solutions are used by over 9000 hotels to update rate and inventory across multiple booking channels and deliver reservations into PMS. The tools also update availability across connected channels whenever a new booking is made.
“This interface compliments our continuous efforts to offer our hotel customers seamless connectivity between their technology solutions and OTAs. The Alpha PMS, with its modular, easy to use, installable and cloud modules combined with compatibility to work with different models of hotel management gives hotels scalable options. A greater number of hotels can now leverage the benefits of our Channel Ecosystem while streamlining their distribution efforts,” said Ashis Saha, SVP – Project Management, eRevMax.
“This integration will free hotels from manually capturing booking site reservation information into the property management system, resulting in a more efficient reservation process while reducing cost and effort. With this interface, we now provide a 360-degree option to our hotel customers to expand their distribution leveraging eRevMax Channel Ecosystem’s 2-way XML connectivity with OTAs, GDSs, Meta sites and Wholesalers,”  said Moisés Costa, CEO, Check-in.
eRevMax offers seamless connectivity with over 350 OTAs and 80 technology providers. The company is developing its connectivity solutions to offer sophisticated real-time revenue management functionality to the hospitality industry.
Meet the team at WTM Latin America from 3 – 5 April 2018 in Sao Paulo, Brazil. To set a meeting, contact marketing@erevmax.com

 

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RateTiger highlights Spanish Online Travel Trends


Hotel connectivity leader RateTiger, in partnership with BEONPRICE and Live OS published an Infographic titled ‘La Liga Hospitality’ at FITUR in Madrid – highlighting the Spanish online travel performance. In a year that was marked with political agitations and external disturbances, Spain still received over 80 million international visitors in 2017 – retaining its position as the most visited country by EU residents. 
Interestingly, 6 out of every 10 international bookings in Spain come from 5 European countries, namely – UK, France, Germany, Italy and Netherlands. Spaniards continue to travel with 65% of their population taking a personal trip in 2017. When it comes to hotel booking, they clearly prefer OTAs – with over 48% of all travel bookings being made in OTAs – the highest in Europe.
Data from the infographic show that while Catalan region still remains one of the most visited tourist places in the country, the region has been struggling to get its momentum back following the political unrest. This has an impact on the overall tourism forecast for Spanish hotel industry with ADR growth in 2018 for four key cities – Barcelona, Madrid, Canarias and Mallorca showing a dip compared to last year. 
To know how you can use this data to gain incremental revenue and stay on top of the curve, get in touch today on marketing@erevmax.com
To download the infographic, please click here.
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eRevMax integrates with Moroccan PMS Pluri-Hotel


eRevMax has become the first connectivity provider to complete 2-way integration with Moroccan PMS company Pluriel. The strategic partnership between the two leading hospitality software specialists will allow hotels to manage their revenue and online distribution with only one application.

Pluriel is one of the upcoming PMS providers in the Maghreb region currently serving over 150 hotels.  Accommodation providers using the tool can leverage RateTiger and RTConnect to distribute availability and pricing to a variety of third party booking sites and receive reservations directly. 
“Lower tier accommodation providers within developing countries have been facing challenges trying to strive for business in the online world. Through this partnership, we are solving properties and hotel owners’ problems with technology that is simple and easy to operate. eRevMax’s connectivity with 300+ online channels will allow them to expand their online visibility,” said Idriss Rahmani, General Manager, Pluriel.
“Our interface with Pluri-Hotel PMS provides hoteliers an option to manage online channels cost effectively without worrying about maintaining online inventory manually across each booking website. The secure XML connection ensures live rate and inventory updates as well as booking data retrieval, thereby keeping the hotel PMS updated at all times,” said Ashis Saha, SVP – Project Management, eRevMax. 

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Malaysian Arenaa Star Hotel Kuala Lumpur improves online sales through efficient rate distribution


Arenaa Hotel, one of the popular hotels in Kuala Lumpur, has improved its online business with eRevMax solution. The 3-star property has been using RateTiger’s cloud based channel manager to manage their room availabilities and rates across multiple online sales channels and increase revenue.
Located in Kuala Lumpur’s famous China Town, Arenaa Star is a three-star property with around 250 rooms. The property has been leveraging RateTiger’s real-time connectivity with over 300 online sales channels to connect to the better producing OTAs, resulting in an increase in occupancy and profit.
“RateTiger is more than just a channel manager. It’s a powerful tool for the ease of connectivity and making quick updates across all channels. The helpful pace report guides and enables us to plan and meet our monthly sales target. The detailed demand information and scores ensures our selling strategies work more effectively. On top of that, the excellent support from RateTiger team is what makes it the perfect partnership,” said Nicholas Asam, Executive E-Commerce Marketing & Communications, Arenaa Star Hotel.
“At eRevMax, the focus has always been on providing hotel partners stable connection with a bouquet of choices for making the best use of their distribution mix. RateTiger and LIVE OS have been built with a vision to make online sales simpler for hotels, and Arenaa Star’s recommendation is a testimony to that,” said Ram Manohar Dubey, Sales Manager, eRevMax.
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How to Increase Guest Satisfaction with Messaging?

  
Travellers become guests as soon as they click the “book now” button. At this point, travellers open the line of communication between themselves and your hotel. But how do guests want to be communicated with, and what messages do they really want? Recently, we published the findings of a travel industry study, which identified a gap between how customers expect to communicate with hotels, and the experiences that hotels are actually providing. 
 
Clear communication between a hotel and its guests has a major influence on guest satisfaction, which can be measured by the difference between guest expectations and their actual guest experience. In our research, we wanted to identify the guest’s expectations in order to help hotels achieve this reality for their guests.

For the study, we surveyed 920 adults over the age of 18, all of whom travelled and booked an accommodation online within the past 12 months for business, leisure, or both. Here are some of the key findings:

●     The majority (80%) of hotel guests expect that the accommodation provider will initiate communication regarding their booking, and 80% also expect this to be sent via email.

●     73% of guests communicate through online communication channels, combining emails, social media, and text messaging; additionally, two-thirds say they prefer to communicate through written electronic means rather than by phone.

●     Guests who communicate through text messaging services and through social media report statistically significantly higher satisfaction levels over those who do not.

●     A large majority (75%) of guests want to communicate one-to-one with representatives on location and 91% would communicate issues during their on-site experience.

These findings indicate that hotels must begin communicating right at the moment of booking, and keep it up throughout the entire guest journey. By investing in guest messaging solutions, hoteliers can improve the guest experience, leading to higher satisfaction rates, increased guest loyalty, and ultimately, more hotel revenue.

To download the full study or to know how you can improve guest experience, fill up the form below –

This is a guest post by Valerie Castillo, Senior Director of Marketing at TrustYou.
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Grupo Real Turismo chooses RTConnect for maximising online revenue for additional properties


Mexican hospitality major Grupo Real Turismo has chosen to expand its partnership with eRevMax to centrally manage online distribution for 9 additional properties taking the total to 38. The group found RTConnect to be the perfect 2-way connectivity solution between its property management system and online sales channels to increase online visibility and revenue.
Headquartered in Mexico City, Grupo Real Turismo has 40 properties across 27 locations in Mexico, totalling over 6,885 rooms. The group, which operates three brands, receive 3 million guests annually. To ensure the group’s visibility is maximised across multiple sales channels, the revenue management team relies heavily upon the strong connectivity and secure updates offered by eRevMax through its ISO and PCI certified solutions.
“Our synergy with eRevMax has been wonderful. RTConnect’s expansive channel network gives us direct access to new, important source markets, and greater visibility in existing ones, to significantly lower our cost of acquiring guests. Our entire distribution process is centralized thus making it easier to monitor how we are performing against targets and manage accordingly. Secure channel connections and immediate updates help us implement strategic decisions instantly thus helping maximise group revenue effectively,”said María Sandoval, Gerente E-commerce, GRUPO REAL TURISMO. 
“Being trusted by a prestigious hospitality company like Grupo Real Turismo is a testament to eRevMax’s strong focus on product innovation and seamless distribution connectivity. The significant improvement in their operational efficiency through RTConnect prompted the revenue management team to implement it in 9 additional properties, further centralising their sales and distribution efforts to optimize costs and increase booking revenue through eRevMax,” said Julian Lindt, Regional Sales  Director – Mexico, eRevMax.