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TrustYou Celebrates Its 10 Year Anniversary

Our partner TrustYou, the world’s largest guest feedback platform, is currently celebrating its 10 Year Anniversary.

As a token of appreciation, TrustYou is running a special promotion: interested hotels buying a 12-month license of the full platform or any single feature of TrustYou will receive 6 months for free. This promotion is valid until 30 April 2018 – find out more -https://goo.gl/nd6W9K
https://goo.gl/nd6W9K

TrustYou’s Most Important Moments
2008 – TrustYou Is Founded – The Adventure Begins!
2010 – Launches Online Reputation Management and Guest Survey Solutions for Hotels
2013 – Meta-Review & Widgets Made Available to Hotels, Travel Websites, and OTAs
2015 – Acquires Brand Karma and Strengthens APAC Market Presence and Growth
2016 – Google Licenses TrustYou Review Data on Google Hotel Search & Maps
2016 – Purchases Checkmate to Complete the Platform with TrustYou Messaging
2017 – Recruit Holdings Acquires TrustYou to Accelerate Global Growth
2017 – Live Chat Launched for All Customers
2018 – HTR Award – Top Rated Reputation Management Software

If you’re interested in using the industry’s top-rated guest feedback platform, do it now and take full advantage of its anniversary promotion – https://goo.gl/nd6W9K

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eRevMax completes 2-way integration with Brazilian PMS provider Check-in

eRevMax has completed integration with Brazilian hospitality software provider Check-in. Mutual hotel customers can now get the benefit of automatic distribution of availability and rate to third party online booking sites whenever they are updated and get reservations delivered from OTAs to the Check-in property management system.
The Alpha, developed by Check-in, is one the largest property management systems in Latin America and is used by over 1800 hotels. eRevMax’s distribution solutions are used by over 9000 hotels to update rate and inventory across multiple booking channels and deliver reservations into PMS. The tools also update availability across connected channels whenever a new booking is made.
“This interface compliments our continuous efforts to offer our hotel customers seamless connectivity between their technology solutions and OTAs. The Alpha PMS, with its modular, easy to use, installable and cloud modules combined with compatibility to work with different models of hotel management gives hotels scalable options. A greater number of hotels can now leverage the benefits of our Channel Ecosystem while streamlining their distribution efforts,” said Ashis Saha, SVP – Project Management, eRevMax.
“This integration will free hotels from manually capturing booking site reservation information into the property management system, resulting in a more efficient reservation process while reducing cost and effort. With this interface, we now provide a 360-degree option to our hotel customers to expand their distribution leveraging eRevMax Channel Ecosystem’s 2-way XML connectivity with OTAs, GDSs, Meta sites and Wholesalers,”  said Moisés Costa, CEO, Check-in.
eRevMax offers seamless connectivity with over 350 OTAs and 80 technology providers. The company is developing its connectivity solutions to offer sophisticated real-time revenue management functionality to the hospitality industry.
Meet the team at WTM Latin America from 3 – 5 April 2018 in Sao Paulo, Brazil. To set a meeting, contact marketing@erevmax.com

 

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RateTiger highlights Spanish Online Travel Trends


Hotel connectivity leader RateTiger, in partnership with BEONPRICE and Live OS published an Infographic titled ‘La Liga Hospitality’ at FITUR in Madrid – highlighting the Spanish online travel performance. In a year that was marked with political agitations and external disturbances, Spain still received over 80 million international visitors in 2017 – retaining its position as the most visited country by EU residents. 
Interestingly, 6 out of every 10 international bookings in Spain come from 5 European countries, namely – UK, France, Germany, Italy and Netherlands. Spaniards continue to travel with 65% of their population taking a personal trip in 2017. When it comes to hotel booking, they clearly prefer OTAs – with over 48% of all travel bookings being made in OTAs – the highest in Europe.
Data from the infographic show that while Catalan region still remains one of the most visited tourist places in the country, the region has been struggling to get its momentum back following the political unrest. This has an impact on the overall tourism forecast for Spanish hotel industry with ADR growth in 2018 for four key cities – Barcelona, Madrid, Canarias and Mallorca showing a dip compared to last year. 
To know how you can use this data to gain incremental revenue and stay on top of the curve, get in touch today on marketing@erevmax.com
To download the infographic, please click here.
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eRevMax integrates with Moroccan PMS Pluri-Hotel


eRevMax has become the first connectivity provider to complete 2-way integration with Moroccan PMS company Pluriel. The strategic partnership between the two leading hospitality software specialists will allow hotels to manage their revenue and online distribution with only one application.

Pluriel is one of the upcoming PMS providers in the Maghreb region currently serving over 150 hotels.  Accommodation providers using the tool can leverage RateTiger and RTConnect to distribute availability and pricing to a variety of third party booking sites and receive reservations directly. 
“Lower tier accommodation providers within developing countries have been facing challenges trying to strive for business in the online world. Through this partnership, we are solving properties and hotel owners’ problems with technology that is simple and easy to operate. eRevMax’s connectivity with 300+ online channels will allow them to expand their online visibility,” said Idriss Rahmani, General Manager, Pluriel.
“Our interface with Pluri-Hotel PMS provides hoteliers an option to manage online channels cost effectively without worrying about maintaining online inventory manually across each booking website. The secure XML connection ensures live rate and inventory updates as well as booking data retrieval, thereby keeping the hotel PMS updated at all times,” said Ashis Saha, SVP – Project Management, eRevMax. 

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Malaysian Arenaa Star Hotel Kuala Lumpur improves online sales through efficient rate distribution


Arenaa Hotel, one of the popular hotels in Kuala Lumpur, has improved its online business with eRevMax solution. The 3-star property has been using RateTiger’s cloud based channel manager to manage their room availabilities and rates across multiple online sales channels and increase revenue.
Located in Kuala Lumpur’s famous China Town, Arenaa Star is a three-star property with around 250 rooms. The property has been leveraging RateTiger’s real-time connectivity with over 300 online sales channels to connect to the better producing OTAs, resulting in an increase in occupancy and profit.
“RateTiger is more than just a channel manager. It’s a powerful tool for the ease of connectivity and making quick updates across all channels. The helpful pace report guides and enables us to plan and meet our monthly sales target. The detailed demand information and scores ensures our selling strategies work more effectively. On top of that, the excellent support from RateTiger team is what makes it the perfect partnership,” said Nicholas Asam, Executive E-Commerce Marketing & Communications, Arenaa Star Hotel.
“At eRevMax, the focus has always been on providing hotel partners stable connection with a bouquet of choices for making the best use of their distribution mix. RateTiger and LIVE OS have been built with a vision to make online sales simpler for hotels, and Arenaa Star’s recommendation is a testimony to that,” said Ram Manohar Dubey, Sales Manager, eRevMax.
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How to Increase Guest Satisfaction with Messaging?

  
Travellers become guests as soon as they click the “book now” button. At this point, travellers open the line of communication between themselves and your hotel. But how do guests want to be communicated with, and what messages do they really want? Recently, we published the findings of a travel industry study, which identified a gap between how customers expect to communicate with hotels, and the experiences that hotels are actually providing. 
 
Clear communication between a hotel and its guests has a major influence on guest satisfaction, which can be measured by the difference between guest expectations and their actual guest experience. In our research, we wanted to identify the guest’s expectations in order to help hotels achieve this reality for their guests.

For the study, we surveyed 920 adults over the age of 18, all of whom travelled and booked an accommodation online within the past 12 months for business, leisure, or both. Here are some of the key findings:

●     The majority (80%) of hotel guests expect that the accommodation provider will initiate communication regarding their booking, and 80% also expect this to be sent via email.

●     73% of guests communicate through online communication channels, combining emails, social media, and text messaging; additionally, two-thirds say they prefer to communicate through written electronic means rather than by phone.

●     Guests who communicate through text messaging services and through social media report statistically significantly higher satisfaction levels over those who do not.

●     A large majority (75%) of guests want to communicate one-to-one with representatives on location and 91% would communicate issues during their on-site experience.

These findings indicate that hotels must begin communicating right at the moment of booking, and keep it up throughout the entire guest journey. By investing in guest messaging solutions, hoteliers can improve the guest experience, leading to higher satisfaction rates, increased guest loyalty, and ultimately, more hotel revenue.

To download the full study or to know how you can improve guest experience, fill up the form below –

This is a guest post by Valerie Castillo, Senior Director of Marketing at TrustYou.
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Grupo Real Turismo chooses RTConnect for maximising online revenue for additional properties


Mexican hospitality major Grupo Real Turismo has chosen to expand its partnership with eRevMax to centrally manage online distribution for 9 additional properties taking the total to 38. The group found RTConnect to be the perfect 2-way connectivity solution between its property management system and online sales channels to increase online visibility and revenue.
Headquartered in Mexico City, Grupo Real Turismo has 40 properties across 27 locations in Mexico, totalling over 6,885 rooms. The group, which operates three brands, receive 3 million guests annually. To ensure the group’s visibility is maximised across multiple sales channels, the revenue management team relies heavily upon the strong connectivity and secure updates offered by eRevMax through its ISO and PCI certified solutions.
“Our synergy with eRevMax has been wonderful. RTConnect’s expansive channel network gives us direct access to new, important source markets, and greater visibility in existing ones, to significantly lower our cost of acquiring guests. Our entire distribution process is centralized thus making it easier to monitor how we are performing against targets and manage accordingly. Secure channel connections and immediate updates help us implement strategic decisions instantly thus helping maximise group revenue effectively,”said María Sandoval, Gerente E-commerce, GRUPO REAL TURISMO. 
“Being trusted by a prestigious hospitality company like Grupo Real Turismo is a testament to eRevMax’s strong focus on product innovation and seamless distribution connectivity. The significant improvement in their operational efficiency through RTConnect prompted the revenue management team to implement it in 9 additional properties, further centralising their sales and distribution efforts to optimize costs and increase booking revenue through eRevMax,” said Julian Lindt, Regional Sales  Director – Mexico, eRevMax.
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DusitPrincess Srinakarin Bangkok Hotel recommends RateTiger for channel management and rate data


DusitPrincess Srinakarin Bangkok Hotel, a part of Thai Hospitality Brand “Dusit International”, has improved its online business leveraging eRevMax solutions. The hotel is using RateTiger Channel Manager to update rates and availability across connected channels and receive reservations. The property is also leveraging RateTiger Shopper to monitor competitor rates across channels.
Located in a prime business district in Bangkok, DusitPrincess Srinakarin Bangkok Hotel caters to business and leisure travellers. RateTiger’s seamless connectivity with all leading OTAs and meta-sites allow them to be visible in all relevant channels for maximum exposure. The in-built booking trends and business analytics data give the hotel key market insights to make informed decision.
“We have been using RateTiger Channel Manager and Shopper for online distribution and rate benchmarking. The products are very simple and easy to use. We can manage all our channels in real-time and ensure we are not losing business to competitors. I can recommend this tool for any hotel that wants to effectively manage online revenue,” said Kanokwan Opassakulchai, Assistant Revenue Manager atDusitPrincess Srinakarin Bangkok Hotel.
“Making online distribution management easy for hoteliers has remained our mission for the last 15 years. We have invested in building stable connectivity with over 350 OTAs and technology providers. Our solutions simplify operations, improve efficiencies and give hoteliers time to focus on strategy,” said Ram Mohan Dubey, Regional Sales Manager at eRevMax.
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Hospitality Technology leaders announce networking event for hoteliers in Toronto


Hospitality connectivity expert, eRevMax has teamed up with industry leaders including Fornova, HRS, Sojern, TrustYou and Vizergy, to host an exclusive gathering for hoteliers on 27th June 2017 in Toronto, Canada. The event, to be held on a yacht at the harbour front, will bring together peers from the hospitality industry to unwind and network over cocktails.
The event is aimed at providing hoteliers and technology providers an interactive platform to exchange ideas and explore collaboration possibilities. The luxurious Miss Toronto, moored at the Toronto harbour front, is just a short walk from the Metro Toronto Convention Centre, providing a perfect venue for an evening of fun. 
There are some cool state-of-the-art hospitality technology products worth thousands up for grabs. Aptly titled ‘An Evening of Fun in Toronto’ – this is an Invitation Only event. For more details about the event, please contact marketing@erevmax.com.

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Hotel sáv improves efficiency with real-time channel management


Hotel sáv, an up-and-coming business hotel in Hong Kong has improved its online bookings with eRevMax’s solution. The two-year-old property has been using RateTiger channel manager since its opening to manage their room availabilities and rates across multiple online sales channels and increase revenue.
    
Headquartered in Hong Kong, sáv Hospitality is a new lifestyle hotel brand operating four hotels and serviced apartments in Hong Kong, Taipei and Philippines. Two hotels managed by the group are presently using RateTiger for improving their online visibility and occupancy.
 “I have been using RateTiger Channel Manager for a couple of years now and can confidently say it’s the best solution in the market. While the product makes real-time rate and inventory updates on all my connected channels, the Customer Support team is very professional and respond to queries efficiently. I am very happy to use RateTiger for online distribution and cannot ask for more,” said Terrence Chan, Assistant Director of Revenue & Reservation, Hotel sáv, Hong Kong.
“ Hong Kong’s extremely dynamic hospitality market demands hotels to offer updated rates and availabilities across relevant global, regional and meta search channels.  Hotel sáv has been leveraging our channel ecosystem which offers seamless connectivity with key channels like Booking.com, Expedia, Ctrip, Agoda to improve their online exposure and tap new markets,” said Ram Mohan Dubey, Sales Manager, eRevMax.