Our jet setting CEO Sascha Hausmann was in Houston, Texas earlier last month to attend Hospitality Upgrade’s invitation-only Executive Vendor Summit. From what he tells us, it turned out to be a good show and he enjoyed being there those three days.
With lots of executives from across the industry present, the networking session was bound to be productive and meaningful. Even the line up of speakers was impressive and he particularly enjoyed the sessions by Jim Underwood (professor & author) and Colonel Philip A. Bossert, Jr who is Commander, Air Force ROTC Detachment 003, and Professor of Air Force.
Jim’s address focused on how companies can use strategic alignment to overcome adversity. Interestingly he is a leading expert in the field of chaotics and strategy and has authored books like Thriving In E-Chaos which won the International Competia Award 2001, and More Than A Pink Cadillac, a New York Times, Wall Street Journal best-selling book.
Colonel Philip was the dinner speaker and he spoke about leadership and alternative management. With real life examples, he managed to have a captive audience and the attendees were really impressed by his repertoire of case histories.
An event worth attending as the organizers put in lot of effort to get the right speakers, attendees and create the right ambience for a summit of this stature. Congratulations of Hospitality Upgrade for putting up a successful show!
A couple of weeks back I was in Dubai to attend the Arabian Travel Market with my colleague. It was our first visit to a mid-east event and hence I would like to share a bit of background detail on the event. Organized by Reed Exhibitions, organizers of World Travel Market in London, ATM is the principal travel and tourism exhibition in the Middle East, attracting exhibitors from all over the region as well as from Asia, Europe, South America, etc. This was the 17th edition of ATM and it continues to grow in importance and size.
Many hotel brands exhibited at the event including major international chains like Accor, Starwood, Marriott, IHG, etc. as well as the larger regional players like Rotana, Coral and Ramee. The independent hotels and smaller chains were also present and were operating from booths on destination stands like Dubai and Abu Dhabi. A separate section was dedicated to Travel &Technology companies which had representations from OTAs including HRS, Expedia, etc. and a couple of providers such as Amadeus.
My colleague Sudhir and I concentrated on exhibitors from our respective regions – generally only meeting up in the evenings to discuss the day’s happening and then moving on to sample the extremely varied nightlife Dubai has to offer. We managed quite a few meetings with prospective hoteliers and presented RTSuite solutions to them. Channel management solutions are not widespread in the region and are mostly used by 5 star hotels.
However with the growth of ecommerce and shift in booking patterns from offline to online channels, many hotels, including single star and standalone properties, are now looking to work more actively with online channels. The feedback I received was very encouraging and hoteliers were very receptive to my presentation of RateTiger solutions.
Overall I am very pleased with the interest shown by exhibitors – it seems the timing is right for us to focus on the region, as previously hotels were not selling through enough channels to warrant the investment. ATM was definitely worth a visit and I will surely be back next year.
Giles Gurney is Sales Manager – Europe & Middle East for corporate products at eRevMax and is responsible for sales of RateTiger products in the region. He can be reached at gilesg@ratetiger.com
I was in Fajardo from 2 – 4 May for BITAC Tech & Operations which turned out to be an absolute pleasure to attend. Getting to meet the right people directly (read – decision makers) and then spending time with them in a very relaxed environment, discussing economy in general, sharing ways to improve bookings via technology, doing sales pitch differently is any Sales Manager’s dream.
By now you would know how successful BITAC was for me where I got to meet the executives from Starwood, IHG, Hilton and various hotel management groups. With 200 people around from different hotel chains and companies, BITAC provided an unparalleled business platform to foster long-term relationships.
For those unaware of BITAC’s format, let me tell you that it does not resemble a trade show, conference or summit in any way. It is basically a platform to bring together the top echelon of both purchasing decision makers and suppliers through pre-set appointments which helps maximize everyone’s productivity and overall experience.
BITAC is a must attend event for RateTiger and I will ensure I am around here every year.
Gerard Carrie is Sales Manager – US at eRevMax and is responsible for sales of RateTiger products in the region. He is based out of Orlando and can be reached at gerardc@ratetiger.com
The fourth edition of University Hoteliers Conference took place on 27th April 2010 at the Universidad Rey Juan Carlos in Madrid, Spain. The conference was focused on the application of technologies in the hotel sector and was broadcasted online by Hosteltur.com.
The main discussions focused on the challenges in tourism distribution with presentations and roundtable sessions on the role of direct distribution channels, its threats and opportunities, rate parity, offline and online marketing and revenue management.
I attended the event as a speaker on behalf of RateTiger and presented a session on the importance of unifying the message hoteliers want to deliver – focus on “the 3 C’s – Consistent rich Content across all Channels” and the need for maintaining Rate Parity. The idea was to encourage smart hoteliers to keep a laser sharp focus on the channels that are driving maximum return on investment.
Other discussions were focused around topics like the importance of active participation in social media to build brand reputation, focus on the growing need for mobile channel management and how hoteliers need to leverage rates across the internet and embrace new tools and technologies to stay ahead of the game.
An impressive lineup of speakers were gathered for this year’s event including executives from InterContinental Madrid Hotel (IHG Group), Laterooms.com, OciHotel, Marketing Surfers/Buzzturistic, Trivago, Hotel Auditorium, ITH, Hosteltur, CIAC Digital, Empresa Municipal Promoción de Madrid and UVE Digital.
Balázs Szentmáry, Revenue Manager InterContinental Madrid Hotel (IHG Group) remarked: “We must establish clear clauses in contracts signed with distributors and conditions of each rate. Reinforce this concept in the Hotel management through the right training and focus on the customer who still looks for value and not the rate conditions.’
Joan Roca, General Manager Laterooms.com Spain quipped on the importance of why hoteliers should keep online rate parity and mark-up parity. He concluded by saying, “Hotels have different rates every day but that cannot be an excuse for not maintaining rate parity across channels”.
During a round table, Jaime Lopez Chicheri, consultant and co-founder of Marketing Surfers and Buzzturistic referred to the increased need for synchronization between the revenue manager and marketing manager of a hotel to ensure that the hotel’s branding and pricing depicts the same image. If they communicate about impartial rates but keep different pricing on each channel, the entire strategy will be counterproductive, because the customer will feel deceived and will find it easier to express it.
The attendees found the conference which was jointly sponsored by RateTiger, ITH and Hosteltur, to be very educative and productive. I look forward to be back at this event next year. Catch my presentation on the Hosteltur video which discusses how companies should rethink their strategies and adapt ever more quickly to the circumstances in an ever changing environment.
Pilar Sanchez Aita is Sales Manager – Spain & Portugal at eRevMax and is responsible for sales of RateTiger products in the region. She is based out of Spain and can be reached at pilara@ratetiger.com
The Hotel Website Marketing Conference took place in Amsterdam on March 25th, 2010. The conference was dedicated to providing hotel sales managers with the latest innovations in online marketing.
The main topics included 3rd Party Websites & Distribution Channels, designing and marketing your hotel website, managing your hotel website booking engine and effectively using social media.
I attended the event as a speaker on behalf of RateTiger and spoke on “Making the most of IDS to deliver your revenue management strategy”. The idea was to outline the importance of distributing rates to third party booking websites using Internet Distribution Systems (IDS) while also examining the key tools needed to implement hotel online revenue management strategy.
With around 60 people in attendance including 35 hoteliers, the event concluded with meaningful discussions and networking. Other speakers represented companies like Expedia, Ideas, Meetingsbooker, Hoteliers.com, BeCurious and others.
The platform helped me reinforce RateTiger’s brand name in the market and it was quite clear that RateTiger is perceived as a market leader by many hoteliers. Casey Davy is Sales Manager – UK at eRevMax and is responsible for sales of RateTiger products in the region. He is based out of London and can be reached at caseyd@ratetiger.com
As every year, March is the month during which the international hospitality industry meets in Hamburg for INTERNORGA. Europe’s biggest trade fair of its kind has a remarkable tradition – in 2010 the harbor city in Northern Germany saw its 84th INTERNORGA. Between 12 and 17 March, 1,105 exhibitors from 28 countries presented their products and services to more than 100,000 trade visitors from all over the world.
However, as in past years, RateTiger has not been amongst these exhibitors but focused its sales force on ITB, which took place partly parallel to INTERNORGA. The reason is plain: the trade show has a strong focus on gastronomy rather than hotel technology. Visitors are more likely to be concerned with choosing a new kitchen or some supplier for frozen food than with optimizing their online sales channels.
Yet there have been good reasons for me to spend two days at this vibrant event – the hospitality journalists. The journalists visit INTERNORGA en masse, to find out about new products to write on, catch new advertising clients, or new subscribers for their publications. It’s a great opportunity to have so many press contacts in one place, to update them about the various developments at eRevMax and RateTiger!
Being a Hamburger born, these two days have been a home match for me, and while I believe that INTERNORGA is not likely the best place to meet software buyers, I am convinced that it’s a perfect chance to intensify press relations. Last year we’ve had several articles published after INTERNOGA, particularly our case studies. This year I’ve met with the journalists of six publications plus the editor of an online news portal, and they’re all keen to write on channel management some time this year.
Everyone agreed that it’s necessary to educate hoteliers about the potential as well as the demands of the online market. Multiple channels require constant and strategic updating, which seems frightening and impossible for certain hoteliers, but at the same time the chance exists to increase occupancy and make money.
Like last year, INTERNORGA 2010 has been a success, with us managing to divert editors’ attention to channel management and online distribution. German editors have begun to associate channel management know-how explicitly with RateTiger, proving that eRevMax’s strategy to focus on education and training works out.
Jasmin Keller is the PR Representative – Germany at eRevMax and is responsible for all PR activities of RateTiger in the region. Jasmin is based out of Germany and can be reached at ratetiger@jasminkeller.com.
ITB Berlin 2010 has kicked-off to an excellent start as our CEO completes a contract of partnership with Micros as RateTiger technologies further integrates with Micros Opera suite to provide channel management features. Our sales managers have also been bouncing around the very large exhibition centre meeting with hotels chains and property owners to display the wide-range of services RateTiger provides.
This year we are also providing support to manage Advertising campaigns with our special partner TravelScream; hoteliers seem to be lapping this up while trying to get their head around how we are integrating all their processes into one – their eyes often beam when we say that as they realise how much time they will save.
Our RTSchool is being received with great interest, the Distribution Days in May and June will help hoteliers understand and get a greater grasp of multi-channel sales through a programme exploring channel management in changing markets with Xotels.
This year we have installed a large and impressive touch-screen display on our stand in hall 8.1 which is currently running the RateTiger iPhone application. Those RateTiger team members with an iPhone are proudly and excitedly presenting it to all delegates visiting us.
There is a constant stream of attendees through the Technology Hall all of which are at least pausing by the RateTiger stand in interest. It seems this is the year of channel management – we are all really feeling it, suddenly hoteliers truly understand how these technologies work and the necessity for them.
Ryan Haynes is the Marketing Head at eRevMax and is responsible for driving all PR and Marketing activities of RateTiger and eRevMax brands globally. Ryan is based out of London and can be reached at ryanh@ratetiger.com
We were honored to achieve the accolade of European Seal of E-Excellence for a second year in the row.The award recognized our commitment to providing intuitive and innovative solutions for the hospitality industry. Following last year’s success for RTStrategyEngine, this year it was time for RTSuite to take centre stage.
We applied for the European Seal of E-Excellence following the completion of our consolidation of hotel products (Shopper, Allocator and ChannelManager) into the single user-interface RTSuite. RTSuite was welcomed by our customers utilising two products, now making it quicker, faster and more efficient to manage multiple channels while remaining competitive.
The European Seal of E-Excellence was presented at the famous global technology show – CeBIT in Hannover, Germany. Here, companies have launched and unveiled new and life changing technologies from the Apple iPhone to Google Maps – I had the chance to get up close and personal with one of the Google Filming Cars – pretty meaty machines! So, with innovation being at the forefront of CeBIT it was only natural for the European Seal to be presented here.
The 60-minute ceremony acknowledged innovations and technologies from all across Europe followed by a social event for winners to discuss their award-winning tools. It became apparent that the theme was social media, from research to aggregation to dissemination – most of the winners worked across these new digital platforms providing solutions to help companies manage new business opportunities.
It was also interesting to learn that the recession hit the technology industry hard and CeBIT had fewer exhibitors than previous years, as noted by many delegates and witnessed by many bare spaces. However many are confident that it will pick up in the next 12months after a years lull. We at eRevMax look forward to RateTiger achieving more accolades this year and hope to return to the European Seal of e-Excellence in 2011.
Ryan Haynes is the Marketing Head at eRevMax and is responsible for driving all PR and Marketing activities of RateTiger and eRevMax brands globally. Ryan is based out of London and can be reached at ryanh@ratetiger.com
With various hospitality focused events taking place around the globe, we try our best to find out the best ones to attend. Recently I visited a couple of events – TFP in Milan and Revenue Day in Rome. Both were completely different events and though TFP Milan had a good turn-out, I really enjoyed the much smaller Revenue Day session which was very interesting and focused.
TFP was massive in scale with over 2500 people present but since the focus was focused on hospitality recruitment, I found the event to be a bit boring. On the other hand Revenue Day had around 50 hoteliers and the main speaker was the famous Italian Revenue Manager Franco Grasso who did an interesting training type session on revenue strategies.
I also got an opportunity to do a short presentation explaining how to apply Revenue Management through technology products like RTSuite and RTStrategyEngine. I was also invited to share inputs on channel management opportunities present to hoteliers today. Other discussion topics included Web 2.0, Brand Reputation, etc.
I feel such training sessions and Revenue Day organized by different associations are very helpful , not only for us as technology providers but also for hoteliers as they get exposed to various upcoming and useful tools that can be of immense help in their day to day operations.
I look forward to researching and attending various other such events in Italy.
Enzo Aita is Sales Manager – Italy at eRevMax and is responsible for sales of RateTiger products in the region. Enzo is based out of Italy and can be reached at enzoa@ratetiger.com
