Luxury hotel chain Hyatt International has recently endorsed eRevMax’s RateTiger, citing it as the most cost effective, efficient and beneficial ARI system for assisting Hyatt properties across Europe, Africa, the Middle East and Asia to meet their individual objectives whilst still maintaining the high standards associated with the Hyatt name. Along with Hyatt properties themselves, Hyatt franchises and partners, such as Hyatt Place, Hyatt House and Hyatt Residence Club will all be encouraged to implement RateTiger to manage their online availability, rates and inventory. Hyatt’s endorsement of RateTiger comes as more international hotel chains are opting for comprehensive systems which not only manage ARI, but also guest satisfaction and research.
Newshound: Leonardo continues with RateTiger, Bookings through Multi-channel management, More on Review Express & Hotel price-fixing lawsuit
Leonardo Hotels extends contract with RateTiger for future-proof eDistribution and company expansion
Leonardo Hotels is extending its contract with RateTiger by eRevMax to support the development of the company’s sales and distribution processes. This follows Leonardo Hotels‘ acquisition of 20 properties from the QMH Hotel Germany Group, in one of the biggest deals the European hotel industry has seen in recent years.
http://www.hospitalitynet.org/news/4060480.html
Maximising booking in a multichannel environment requires serious knowhow
It is impossible to invest time in every available channel, so how should distribution managers allocate their time? Being responsible for desktop and mobile websites on a daily basis as well as coordinating e-commerce projects and keeping up relationships with global online travel agencies is a challenge. Indeed senior distribution executives must display sound judgement, because one wrong move can have a profound impact on overall channel profitability.
More on TripAdvisor’s new hotel review collection service “Review Express”
TripAdvisor announced the expansion of its suite of review collection services with Review Express, a powerful, free solution available exclusively on TripAdvisor. The new service makes encouraging fresh reviews easier than ever by giving registered businesses the option to send customizable, bulk emails to their guests asking them to write a review about their experience.
Hotel price-fixing lawsuit adds EyeForTravel, Hyatt and Wyndham as defendants
The lawsuit alleges that EyeForTravel “facilitated the conspiracy and agreements at issue” from 2004 to 2012 by conducting “private, industry-only conferences” in which presentations and discussions covered various hotel pricing strategies, and the need to enforce rate parity in all distribution outlets.
Newshound: Trends and Reports – Hotel Online Distribution
Six hotel giants team up to launch hotel search engine Roomkey.com
Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International and Wyndham Hotel Group teamed up to start Roomkey.com to, in their own words, “provide travelers a search and book experience tailored for ease of hotel shopping through an uncluttered and trustworthy site”. In an unexpected move, six of the largest hotel companies in the world have partnered to launch a hotel search engine of their own, dubbed Roomkey.com. The hotel companies hope that offering a ‘personalized experience’ and ‘accurate information’ will make travelers choose for them when they search for accommodation.
Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International and Wyndham Hotel Group teamed up to start Roomkey.com to, in their own words, “provide travelers a search and book experience tailored for ease of hotel shopping through an uncluttered and trustworthy site”. In an unexpected move, six of the largest hotel companies in the world have partnered to launch a hotel search engine of their own, dubbed Roomkey.com. The hotel companies hope that offering a ‘personalized experience’ and ‘accurate information’ will make travelers choose for them when they search for accommodation.
Technology will take the strain out of travel
‘From Chaos to Collaboration’, a new research study commissioned by Amadeus, challenges the travel industry to overcome the uncertainty and stress of modern-day travel, through the application of new technologies and innovations.
Brands work to simplify revenue management
As revenue management becomes increasingly sophisticated and complex, many major hotel companies are rolling out new platforms and tools to help managers at the property level. Phoenix-based Best Western International, for example, recently introduced a two-pronged support structure that offers for-hire services, as well as simplified rate “buckets.”
Optimising revenues via apt integration of revenue management and marketing
The ultimate goal for hotels should not be about just filling the rooms, or to charge the “best rate” but to incentivise exactly the right amount of demand to fill the hotel every night, such that profitability across the property is achieved. When it comes to optimising revenues from CRM, for long it has been mentioned that CRM must establish similar credibility within organisations that its evaluation methodologies can incrementally improve the incumbent RM practices.
International tourism to reach one billion in 2012
International tourist arrivals grew by over 4% in 2011 to 980 million, according to the latest UNWTO World Tourism Barometer. With growth expected to continue in 2012, at a somewhat slower rate, international tourist arrivals are on track to reach the milestone one billion mark later this year.