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US boutique hotel centralizes online distribution with RTConnect by eRevMax

  • New York, 03 June 2015

The Mark Implements full 2-way connectivity to improve revenue opportunities & expand distribution reach

New York based boutique hotel, the Mark, is upgrading its online distribution solution to RTConnect by eRevMax to benefit from 2-way connectivity between its property management system and online sales channels. The hotel, which has been using RateTiger Channel Manager, is migrating to enterprise connectivity solution from eRevMax to process all third party channel updates via MICROS Opera PMS.

Connect, the SaaS based distribution solution, provides fully integrated, two-way XML connections to over 150 global and regional online booking sites, helping properties of all sizes to maximize their online exposure through eRevMax Channel Ecosystem. The seamless connectivity will allow the Mark update rates and inventories in real-time and receive reservations directly into its PMS ensuring online sales optimization and eliminating chance of overbookings.  They can monitor their booking trends across all channels on a single reporting dashboard to react instantly with a more effective distribution strategy.

This partnership has been wonderful for the Mark Hotel. It has allowed our staff to benefit from the tremendous amount of time that is saved by not having to manually enter reservations. It also helps to eliminate in the instances of human error which naturally occur when entering reservations.  This trusted integration system, which works seamlessly with our property management system, allows us to take more time on our calls with guests. The more we can relate to our customers, the better we can tailor our service to them. Thank you eRevMax,”

Christina Samuel,

Revenue Manager, The Mark

Being trusted by one of our loyal customers for upgrading their distribution solution again shows our commitment in providing the global hospitality industry with market leading products and services to meet all their revenue and distribution needs. The Mark will be able to identify the best producing websites, while also improving relationships with channels that have a lower commission. They can diversify their product offerings by creating new room-types and packages to cater to needs of a wider audience, which will have a positive impact on hotel bookings,”

Ricky Castoldi,

VP Sales - Americas, eRevMax

RTConnect, eRevMax’s enterprise connectivity solution delivers real-time connectivity between CRS/PMS, electronic sales channels including GDS, OTAs, IDS, Metasearch Engines, Wholesalers, Tour Operators and other travel sales companies processing online hotel bookings. It supports full enterprise integration with 2-way XML connectivity; all delivered in a Software-as a Service (SaaS) model for the independent market up to Tier 1 hotel groups, counting Accor, Louvre, Kempinski and NH Hotels among its implemented client list.

About Mark Hotel:

The Mark is housed in the beautiful 1927 landmark building at the corner of 77th Street and Madison Avenue. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. The delights of The Mark are both bold and discreet is now a beacon of high French style, modern American technology and comfort. Studded in one of New York's most exclusive neighbourhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendour of Central Park. The Mark not only surrounds in luxury and style, it places at the epicentre of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012.

About eRevMax:

eRevMax provides next generation online distribution & business intelligence solutions to the hospitality industry. The company’s new offering is LIVE, a responsive web platform which offers detailed competitor intelligence, comprehensive business performance analytics and reliable channel management capability through secure two-way XML connections. First released in 2001, eRevMax’s RateTiger channel manager helps more than 15,000 hoteliers worldwide to increase revenue, streamline business processes and reduce booking acquisition cost through efficient channel management. A further 5,000 hotels use RTConnect, our electronic distribution gateway which seamlessly integrates channel management functionality with the hotel’s internal systems for more than 100 channels.

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