eRevMax improves Customer Satisfaction based on Customer Feedback
9 out of 10 customers trust RateTiger & Connect solutions for accurate & up to date information
eRevMax, the leading hotel online distribution and business intelligence solution provider has announced the results of its 2014 Annual Customer Satisfaction Survey, showing increased levels of satisfaction for key parameters including support, training, reliability and overall product reliability. The results show that 90% of the customers who took part in the survey think eRevMax solutions are reliable and provide accurate & up to date information.
The eRevMax customer survey was conducted with RateTiger and Connect users across the world assessing performance with regards to product delivery, product performance and quality of services. In its third annual customer survey, the results indicate that 88% of RateTiger customers are happy with the usability, while for Connect customers, all respondents agree (100%) that the enterprise connectivity solution is easy to use.
eRevMax provides next generation online distribution & business intelligence solutions to the hospitality industry. The company’s new offering – LIVE, a responsive web platform, incorporates the RateTiger and Connect products, thus offering detailed competitor intelligence, comprehensive business performance analytics and reliable channel management capability through secure XML connections. Incorporated in 2001, eRevMax helps over 20,000 hoteliers worldwide to increase revenue, streamline business processes and reduce booking acquisition cost.
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