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eRevMax improves Customer Satisfaction based on Customer Feedback

  • London, 5 September, 2014

9 out of 10 customers trust RateTiger & Connect solutions for accurate & up to date information

eRevMax, the leading hotel online distribution and business intelligence solution provider has announced the results of its 2014 Annual Customer Satisfaction Survey, showing increased levels of satisfaction for key parameters including support, training, reliability and overall product reliability. The results show that 90% of the customers who took part in the survey think eRevMax solutions are reliable and provide accurate & up to date information.

The eRevMax customer survey was conducted with RateTiger and Connect users across the world assessing performance with regards to product delivery, product performance and quality of services. In its third annual customer survey, the results indicate that 88% of RateTiger customers are happy with the usability, while for Connect customers, all respondents agree (100%) that the enterprise connectivity solution is easy to use.

“The survey is important to gain an objective perspective on all aspects of the business. The findings are an instrumental guide for our strategy. We continue to work on our mission of providing customers with the best technology supported by exceptional service and training to remove the complexity out of their eDistribution business. The result only deepens our commitment to helping hotels improve their channel management, competitive positioning as well as optimize revenue,"

said Greg Berman,

Chief Operating Officer, eRevMax

Service Delivery: 86% of RateTiger customers are satisfied with the service delivery cycle time, while 90% of Connect users think the time taken to resolve issues meets their expectation.

Training Category: In the training category, Connect users gave a 10 on 10 while 86% of RateTiger customers said they received the level of training needed to help them improve channel optimization of OTAs through its integrated channel manager.

The annual eRevMax Customer Satisfaction Study was conducted in August and received responses from over 500 users. The latest survey results emphatically reiterate an upward trend for the company’s products, solutions & services as compared against the same survey completed in September 2013.

About eRevMax:

eRevMax provides next generation online distribution & business intelligence solutions to the hospitality industry. The company’s new offering – LIVE, a responsive web platform, incorporates the RateTiger and Connect products, thus offering detailed competitor intelligence, comprehensive business performance analytics and reliable channel management capability through secure XML connections. Incorporated in 2001, eRevMax helps over 20,000 hoteliers worldwide to increase revenue, streamline business processes and reduce booking acquisition cost.

For more details, please visit http://www.erevmax.com/ or contact us on marketing@erevmax.com.

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Customer Speaks

"Yield managers are becoming increasingly important to maintain our place in the market but also to ensure our resellers have accurate information. More of our wholesalers are requiring us to manage rates online. Through RTChannelmanager Pro this process has saved valuable time. We have introduced more dynamic promotions and can now give attention to social media campaigns,” -

Isabelle Descombes,

Electronic Distribution Manager, Chateau Versailles, Canada.

“Implementing a channel management system was essential and has proved to be money well spent! We have achieved better market transparency while simultaneously saving time. Additionally, we could boost different roomtype category sales to further increase our revenue. The result is a significant growth in turnover alongside a saving on process costs!” -

Markus Barth,

Regional Director & Hotel Director, RAMADA Überseehotel Bremen, Germany

“We generate almost 18 % of our bookings through the internet. RateTiger helps a lot, we save time updating our rates and allotments, which help us reach our sales targets. We are able to manage products by length of stay applying the relevant rates across 9 websites – so it is incredibly practical,” -

Kenan Kiziltepe,

Dedeman Istanbul, Revenue Manager, Dedeman Istanbul, Turkey

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