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Improve Your Online Reputation: Monitor guest reviews for hotel brand management
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Review is a web-based tool that helps you to compile, monitor and manage your customer feedback and liaise directly with your guests. It consolidates online guest reviews and comments from various travel review and social media websites and shows your hotel ratings in clear concise reports.

Convert guest reviews into effective brand messages

With Review, you can analyze your performance and understand your customers better. Online customer guest reviews are placed in categories based on multiple parameters, including hotel facilities, restaurant, customer service and cleanliness. This provides a bird’s eye view on the functioning of various departments in your hotel - thereby helping you identify strengths and concerns. Further, you can access competitor guest review data to help develop an informed brand reputation strategy for better pricing and revenue management decision-making. Engage with your guests effectively and improve direct bookings.

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Monitor reviews of your hotel
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Analyze your competitors’ performance
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Respond to your guests’ feedback
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Increase your customer satisfaction level

Useful ADD-ONS

Competitor Reviews

Competitor Reviews

Monitor competitor properties’ guest reviews to optimize your performance. An effective SWOT analysis will help you develop an informed online brand reputation strategy.
Social Media Review

Social Media Review

Add social media sites like Facebook and Twitter to your review sites and monitor comments. Engage with guests across various digital platforms to ensure effective brand visibility to improve direct bookings.

So what can it do?

How will it benefit your business?

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