TEAM COMMITMENT
At eRevMax, we value the relationships we build with our customers, partners and the wider industry. Our Support teams are committed to addressing all your requests promptly and always providing you with the best service.
We ensure that your concerns are dealt with in a timely manner and you are put directly in touch with professional, qualified support agents who understand our products and services thoroughly.
Our Support teams work continuously to provide you 24/7 support and commits to:
- Responsiveness: We reply to every communication within 2 - 4 business hours
- Effective Issue Resolution: We resolve product issues within 1 – 2 business days, depending on the agreed Service Level Agreement (SLA)
- New Service Request: We configure your new service request within 3 – 10 business days, depending on the agreed Service Level Agreement (SLA)
- Ownership: We assume ownership of your issues and work towards a satisfactory solution
- Feedback: We listen to your feedback and action upon it
- Integrity: We always conduct business professionally and ethically
- Communication: We always conduct timely and coherent communication
We strive to continually provide you with the best service. If you have any comments or questions, suggestions for improvements or experiences you would like to share, please write to us at support@erevmax.com.
While bringing tailor-made features for you, we constantly endeavor to improve the product experience helping you to further ‘Save Time Make Money’. We look forward to serving you.