5 things to look for when switching your Booking Engine

These days it is as important for hospitality businesses to have a website of their own as their brand name. Direct booking means more profit, and that is only possible when you can offer booking capability in your website. Whether you have a small hotel in a quiet town or an independent boutique hotel or managing hotel chains in some of the best destinations across the world, you have to show your presence through your website.

And not just a website, but a site which shows your brand ethos and value proposition to grab the attention of your target market and makes travelers interested enough to drive bookings.

To make your hotel brand site visible, hotels need to have a beautifully designed website. Stunning hotel website that is rich in content can help attract potential travellers and influence them to book a room. Attractive images and strong content play a vital role in hotel’s website search engine ranking.

What is a Hotel Booking Engine?

The Internet Booking Engine or Hotel Booking Engine is an application that allows customers to book online directly on the hotel brand website. Here are some important factors that hotels need to take into account when switching their booking engine –

Customizable and Scalable – A booking engine should be powered with advanced customization capabilities including description, amenities, media, color, theme, search engine optimization and more. RateTiger Booking Engine powered by LiveOS is one of the most advanced solutions available in the market that helps you win more direct business. The product has flexible pricing model to manage costs for new and existing bookings while increasing revenues.

Multi-lingual and Multi-currency – Hospitality industry is one of the most diverse in the world. Since it involves a wide variety of customers from different regions and countries globally, hotels should make the booking process smooth for the customers without any language barriers as well as supporting multiple currencies.

Plug & Play – connect to your website easily– This feature of RateTiger’ s booking engine, will allow hoteliers to set up the booking engine easily. An online booking engine works by plugging into your hotel website and processing secure online reservations made through the website. The data is then passed onto your property management system so you can access and manage the bookings seamlessly.

Integrations with third party PMS / CRS / RMS – Managing room rates and availability on your brand website has never been this transparent.  You are always just one click away in making updates to your rate plans, room types, policies and hot dates across any channel(s). Auto-sync rates and availability with seamless integrations to your PMS/ CRS/RMS or channel manager.

Data safety and security – When guests are making bookings, a hotel’s booking engine should securely accept the credit card/ net banking payments. Streamline your payment process with a seamless and secure, PCI compliant payment gateway.

RateTiger Booking Engine, powered by LiveOS, is a next-generation online reservation solution that enables hotels to offer direct bookings from brand and mobile sites. It offers simple, elegant and easy-to-use interface for seamless guest experience.

RateTiger offers multiple solutions including CRS / Channel management capabilities, Booking Engine, Rate Shopper, GDS & Metasearch management, Website development, and Business Analytics for individual and chain hotels, all from one integrated platform.

Make your website your most profitable booking channel! Contact us for a ‘no-obligation’ demo and free trial today – https://www.erevmax.com/erevmax-contact.html

Saudi Arabia Shows A Positive Year for Travel

Hospitality in Saudi Arabia is showing the strongest recovery from the Covid-19 shutdown in Middle East, with advance hotel bookings steadily rising. The Kingdom is developing several new projects to enhance tourism as part of the country’s strategy to diversify its oil-dependent economy. Tourism and hospitality sectors are expecting a big push with new opportunities through government grants and aids.  The Kingdom has been easing travel restrictions and started welcoming tourists and issued more than 400,000 tourism visas, as per Saudi Tourism Authority’s Hamidaddin, which is making the Kingdom the fastest growing destination in the world. In addition, travel restrictions are expected to be lifted in Saudi Arabia for citizens at the beginning of 2021.

The Government has announced its plans to reopen the two holiest sites in Islam to pilgrims in October. Local and foreign residents of Saudi Arabia will be permitted to enter the Grand Mosque in Mecca and the Prophet’s Mosque in Medina for the year-round umrah pilgrimage seven months after visits were suspended.

Recently Saudi Tourism Authority started a campaign “Saudi Summer” which is encouraging their native travelers and expats to enjoy 10 destinations from Red Sea, beaches and forests to mountain peaks and historic areas. The authority is working with 90 travel trade and hospitality partners to create more than 100 packages across the 10 destinations. In August, the advance bookings in Saudi Arabia exceeded pre-Covid level reaching 110%, as per eRevMax, an award winning travel technology company. The country is already starting to welcome a limited number of pilgrims following months of tight restrictions. The total number of inbound and outbound tourist trips in Saudi Arabia is expected to reach 62 million trips by the end of 2020.

Over time, domestic tourism in Saudi Arabia has received a major boost, which is helping the Kingdom’s economic recovery. The Saudi Authority are looking to reopen the Umrah market in a phased manner and are expected to announce new measures and protocols to boost travel confidence. Further, OTAs like our partners Seera, Halal Booking and other sales channels have been offering promotions and discounts on online bookings, which is proving to be attractive for traveller and pilgrims. This has led to a rise in domestic tourists who are now making a beeline for Saudi Arabia to experience its ancient trade centers and unexplored places within the kingdom.

Saudi Arabia has the second highest number of Covid-19 cases in the region. However, with patient recovery rate higher than the global average, the Kingdom has been easing restrictions since June.

With increasing competition and price sensitive guests, hoteliers need to ensure they are visible on multiple OTAs and metasearch channels as well as keep their brand website updated to be able to achieve maximum occupancy and meet revenue targets. Hence, knowing the right channels that bring business to your city is a key and being connected to them is very important for your online sales strategy. To find out how you can improve online revenue, contact us today and speak to our connectivity advisor – https://goo.gl/3gKUJZ

 

The Week, That Was – March 2020 Week 3

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Webinar: Path to Recovery for Travel Businesses – United We Can

The ultimate extent and duration of the COVID19 outbreak is still unknown – what steps can we as travel businesses be taking to weather the storm? HospitalityUnited.Club invites industry leaders to join us for a Webinar to discuss best practices and new strategies to help your business stay buoyant and come out stronger with a defined path to recovery.

REGISTER NOW: https://lnkd.in/fPucm5J

The coronavirus crisis is making travel cheaper

Fifty-five percent of American travelers have canceled upcoming travel plans, primarily through May. Travel deals are emerging amid the chaos of the global coronavirus outbreak. Many people are probably wondering if now is the right time to buy, whether for an out-of-town jaunt or a big summer vacation.

https://www.cnbc.com/2020/03/17/heres-why-you-should-resist-the-urge-to-grab-cheap-travel-deals.html

UK: Empty hotels will be turned into makeshift hospitals

BRITAIN’s empty hotels will be turned into makeshift hospitals and operating theatres will be transformed into wards to help the NHS cope with the coronavirus.

https://www.thesun.co.uk/news/11177679/coronavirus-britains-empty-hotels-will-be-turned-into-makeshift-hospitals-to-help-nhs-cope/

Travel industry slashes ad spending in half amid coronavirus

Marketers need to be prepared for the possibility that demand for travel-related services might snap back as the traditionally busy summer travel season gets under way from mid-June through August.

https://www.marketingdive.com/news/travel-industry-slashes-ad-spending-in-half-amid-coronavirus/574257/

OTAs overwhelmed by Coronavirus cancellations

The entire travel industry is struggling to keep up with a wave of cancellations related to coronavirus. But OTAs are hit especially hard. As hotels tell their customers they can’t help process cancellations, sending them right back to the OTA they booked with, both Expedia’s and Booking.com’s customer service is nearly impossible to reach.

https://edition.cnn.com/travel/article/third-party-booking-sites-coronavirus/index.html

Sojern: Insights on COVID-19 travel impact

With more than 127,000 infected as of March 12th, COVID-19 is having and will continue to have a significant impact on many industries. The travel industry is no exception, and in fact, maybe the hardest hit as hotel bookings drop and airline ticket sales take a plunge.

Download Sojern’s latest COVID-19 travel insights – https://www.sojern.com/blog/covid-19-insights-on-travel-impact/

Reach out to us for your connectivity needs to make the most of your online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

 

 

The Week, That Was – August 2019 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Estonia based luxury hotel recommends RateTiger as the best OTA channel manager

The prestigious Villa Ammende in Estonia has recommended RateTiger hotel channel manager by eRevMax for managing its online sales channels effectively. The property has been using RateTiger’s cloud-based channel manager to streamline its online distribution and has seen significant improvement in efficiency resulting in minimizing overbookings and reducing workload.

https://bit.ly/2M6LMhl

Are you ready to lead the hotel pricing game? Download our Rate Shopping ebook today

Our recent discussions with hoteliers and revenue managers revealed their struggle with getting the pricing strategy correct and how constant undercutting by competitors are eating into their profits. We came up with an ebook on why hotel rate shopping and price intelligence is important along with some real-world example of hotels using relevant tools to stay ahead of the competition.

Presenting our ebook – Shopping Matters: The Power of Real-time Hotel Rate Intelligence. Get your free copy today – https://bit.ly/339DJ8I

Google My Business changes hotel categories

Google had been restricting newly verified listings the ability to add old categories for the past month, yesterday they removed them all for currently verified listings.

https://onlineownership.com/changes-to-hotel-categories-in-google-my-business/

Four online travel agency myths to stop believing now

Online travel agencies developed in the early to mid-1990s, gradually becoming one of the first great internet success stories of the tech era. Turns out OTAs are just as powerful for hotels as they are for travelers. But, unfortunately, OTAs suffer from some image problems amongst many hoteliers, often due to misconceptions or misinformation about how they work. Let’s explore four popular myths about OTAs that our industry keeps falling for over and over again

https://www.phocuswire.com/Four-online-travel-agency-myths

Europe: RevPAR jump can’t prevent GOPPAR slip

In a clear example that revenue and profit aren’t always aligned, RevPAR at mainland European hotels attained a high for the year in June, but GOPPAR fell.

https://www.hotstats.com/hotel-industry-trends/revpar-jump-cant-prevent-goppar-slip-across-europe

Ten hacks to instantly maximize your direct booking revenue

Joe Pettigrew, Director of Revenue Maximization at Starwood Capital Group, shares ten helpful hacks that your hotel can apply today to enhance revenue through direct bookings.

https://triptease.com/en/watch-ten-genius-hacks-to-instantly-maximize-your-direct-booking-revenue/

Expedia TravelAds: How power users maximize their results

Expedia’s TravelAds solution is unique in that your ads don’t show unless you have supply for the travel window that the shopper is looking to book. And, if your ads do show but the travel shopper doesn’t click on them, you don’t pay. So, these ads are a low risk way to reach a targeted audience ready to book. Additionally, TravelAds help hotel revenue and marketing managers book rooms without sacrificing their average daily rate (ADR).

https://blog.advertising.expedia.com/travelads-with-expedia-group-always-on

Connect with us for your connectivity needs to make the most of online revenue-https://goo.gl/3gKUJZ

Thanks and have a good day!

The Week, That Was – August 2019 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

eRevMax expands in the Middle East through technical partnership with Intimus PMS

Hotel connectivity expert, eRevMax has completed 2-way integration with Intimus PMS while offering hotels a wider selection of technical partners in the region. Hotels using Intimus PMS and RateTiger – LiveOS solutions can now manage their online distribution easily from one place removing all manual efforts.

https://bit.ly/2T0M5e2

The true cost of not protecting customer data in travel

For years now, the hospitality business has shared Big Tech’s addiction to customer data. Rather than sell it to advertisers, however, hotels and airlines traditionally use it to personalize travel experiences. Hotels – in particular luxury hotels – collect customer data to build detailed guest profiles, which can include personal preferences, from room, pillow and favorite cocktails, to potentially more explicit guest information.

https://www.phocuswire.com/GDPR-hotel-customer-data

What every hotelier must know about EU’s payment rules

Just as hoteliers have become used to GDPR, another piece of European Union legislation, the Payment Services Directive regulations, known as PSD2, is set to go into effect.

http://hotelnewsnow.com/Articles/297360/What-every-hotelier-must-know-about-EUs-payment-rules

Rise in Mobile Bookings in Middle East Creates New Online Travel Competition

The Middle East traveler has been going digital across all touchpoints of the travel journey, fueling a surge in the online travel market that is projected to reach $15 billion by 2023 across the region. That will mark an increase of 140 percent from current levels, according to research company Mena Research Partners.

https://skift.com/2019/07/23/rise-in-mobile-bookings-in-middle-east-creates-new-online-travel-competition/

Hotel chains demonstrate common B2B eCommerce website blunders

Hotels can earn customers’ loyalty by providing better personalized recommendations that understand their individual price/value tradeoff.

https://go.forrester.com/blogs/hotel-chains-demonstrate-common-b2b-ecommerce-website-blunders/

Amex GBT forecasts modest hotel rate increases for 2020

The Hotel Monitor 2020, published by American Express Global Business Travel, predicts that hotel prices in most key cities will experience only modest rises in 2020.

https://www.hospitalitynet.org/news/4094362.html

Online presence high priority with independent hotels

Trends in how people, and brands, consume and process information online are driving digital marketing strategies for independent hotels. It’s important not only to have an online presence but also to have the proper digital footprint, sources said.

http://hotelnewsnow.com/Articles/297313/Online-presence-a-high-priority-at-independent-hotels

What you need to know about Google Ads’ “Store / Hotel Visits”

Google came out with another way marketers and hoteliers can measure the performance of campaigns through Store Visits or for hotels, Hotel Visits. Hotel Visits can measure whether or not users actually visited your property. Google uses cell towers, wifi signals and more to tell whether or not you’ve actually visited a property and you aren’t just staying next door or across the street.

https://screenpilot.com/2019/07/what-you-need-to-know-about-google-ads-store-visits/

How San Francisco boosted Chinese bookings by 30 percent

Outbound Chinese visitors represent an increasingly important part of San Francisco’s tourist model, constituting 23 percent of international tourist spending in 2018.

https://jingtravel.com/san-francisco-grew-chinese-bookings-30-percent/

Connect with us for your connectivity needs to make the most of online revenue-https://goo.gl/3gKUJZ

Thanks and have a good day!

Deep dive into APAC online travel agencies – Part 2

With increasing disposable income and expanding tourism, Asia Pacific has become the fastest-growing regional travel market. According to the World Travel and Tourism Council, five of the world’s ten fastest growing tourism cities are in Asia, making it the hot spot for the travel marketers. Propelled by high penetration of mobile, the region has been witnessing double digit growth in online booking, making it a priority region for global OTAs. However, the market is still dominated by local and regional players, even as global OTAs make strategic investments to make inroads.

In our series on Online Travel Channels in APAC, we have looked into major players shaping the digital travel space. In the first article of the series, we have discussed the giants in the region – Agoda, Ctrip and Make My Trip and their secret sauce to success. In this second part, we will be focussing on local players who are dominating the online travel space in their respective regions.

Fliggy

Fliggy (formerly known as AliTrip) – the travel booking site from Alibaba, is an important player in the China focusing on the upmarket segment – particularly the travel aspiring millennials and international travellers. Of the 10 million daily active users on Fliggy, 80 percent are millennials with college degree living on tier-1 and tier-2 cities – giving the platform a unique exposure and reach. Alibaba has also positioned it as a “premium” travel booking site focusing on outbound travel. The site is designed as youthful, refined, geared toward long-haul, leisure, experiential, as well as luxury trips, rather than the usual to short-term or domestic business travel. From its partnership with Marriot group to getting Booking.com to launch a flagship store on its platform, Fliggy has been making a series of strategic partnerships to create a global brand. Leveraging Alibaba’s ecosystem, which is used by 699 million mobile monthly active users, the platform is positioning itself as a travel marketplace covering the 360 degree of travel to provide consumers with better travel products and service experience. This means a traveller with high purchasing power can plan and book their travel on Fliggy, buy additional items necessary for travel from Alibaba owned e-commerce site Taobao while using Alipay for transactions, ensuring a seamless user experience throughout.

Rakuten Travel

Japan’s online leisure/unmanaged business travel market is the second largest in Asia Pacific region. Founded in 2002, Rakuten Travel is one of Japan’s largest online hotel reservation website with over 3.7 million room nights booked per month. The channel receives 5.34 million unique visitors every month. The firm has access to more than 20,000 domestic and 15,000 international hotels and has a presence in South Korea and China. Rakuten Travel, which is the most popular OTA in Japan, is owned by Rakuten Group, which provides more than 70 e-commerce services beyond travel. The group, often compared with Amazon connects services within its ecosystem enabling users to access all services within the system by using a single login ID, and the same loyalty program for a seamless experience. The company has invested heavily into artificial intelligence and big data for understanding changing consumer behavior and effective personalization.

Traveloka

Traveloka, one of late entrants in the market and founded by three friends in Indonesia, is one of the biggest success stories in the online travel space in South Asia.  The channel which offers flights, hotels, trains, tours & activities, transfers and packages is present in Southeast Asia’s six primary markets — Indonesia, Thailand, Malaysia, Singapore, Vietnam and the Philippines. With the introduction of PayLater, an online credit system without the need for a credit card, Traveloka is poised to make further inroads into the region where relatively low penetration of credit / debit card has remained a hindrance to online payment. The channel is also actively pushing into the lifestyle category and has recently rolled out a discovery platform featuring restaurant and wellness activities. The Traveloka mobile app has been downloaded more than 30 million times, making it the most popular travel booking app in the region. With Expedia’s investment into the channel making it the first billion-dollar start-up in Indonesia, the company has been adding more products and services including bundles to mobile applications to make it a one-stop-shop for customers to book and redeem travel themselves.

As hoteliers, are you ready to tap into the Asia Pacific market? Are you managing these channels well and keeping them automatically updated with rates and availability on a regular basis?

Reach out to us for your connectivity needs to make the most of your online revenue- https://goo.gl/3gKUJZ

 

 

The Week, That Was – July 2019 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

eRevMax awarded ‘Preferred Partner’ certification by HRS

Leading online travel technology expert eRevMax has been recognised as a Preferred Partner by HRS under its newly launched certification programme.

https://bit.ly/2LcerkL

RateTiger expands in Mauritius with Beachcomber Resorts & Hotels

Mauritian luxury hotel chain Beachcomber Resorts & Hotels have implemented RateTiger Connect by eRevMax for managing online distribution effectively across multiple OTAs and get reservations delivered directly into its PMS. The hotel group aims to scale their online business over the next few years with the help of seamless distribution technologies customised and integrated for the group by the hotel connectivity leader.

https://bit.ly/2YrkiW1

How metasearch became the most important marketing channel in travel

When, back in 2013, we started to see Trivago and TripAdvisor adverts offering the possibility of comparing hotel prices, nobody imaged the success they would achieve over the course of the years. This was especially so when Google jumped on the bandwagon with Google Hotel Ads. Today, nearly three-quarters of travelers are believed to use metasearch engines in their search process.

https://www.phocuswire.com/Metasearch-travel-marketing-channel-growing

CWT Research Reveals 71% of Business Travelers Embrace Innovation

Research by CWT, the B2B4E travel management platform, shows that 71% of global business travelers embrace travel innovation. Travelers from the Americas and Asia Pacific are more likely to favor it, with 75% and 71% respectively. Europeans, on the other hand, are warier of the changes – 7% of them stating a reluctance to embrace travel innovation versus 5% of Asia Pacific and 3% of Americas travelers.

https://bit.ly/30yrfWi

Deep dive into APAC online travel agencies – Part 1

Online travel booking is booming in Asia. With over US$386.4 billion in gross travel bookings, APAC has long been the largest regional travel market. Is your hotel connected to the right OTAs? In Part 1 of our Deep dive into the #APAC online booking space series, we cover the regional biggies Ctrip.com Agoda MakeMyTrip .

Connect with us to know more – https://lnkd.in/ed5ka3C

 How the hotel industry has adapted to GDPR

Because it was clear that the GDPR would apply to European hotels, European hoteliers are much further ahead in being compliant with the data privacy law. The U.S. hotel industry has been a mixed bag, with many companies conducting an analysis to determine whether they would need to comply with the GDPR.

http://hotelnewsnow.com/articles/297113/How-the-hotel-industry-has-adapted-to-GDPR

Expedia Partner Solutions gets an API upgrade

One major enhancement is the introduction of Value-Add-Promotions, through which travel partners can increase traveler loyalty. EPS’s travel partners can now reward travelers with additional benefits, from free show tickets to 10% off food and drink, with the introduction of Value-Add Promotions on more than 17,000 properties.

https://bit.ly/2LOjyXB

Is your hotel too reliant on third-parties?

Acquiring new types of guests can be difficult, time-consuming and expensive. OTAs can help target new segments of travelers for you – but should hotels rely on those relationships?

Access the Video – https://bit.ly/2SbFiOz

Adobe: How travelers move from research to buy using digital channels in 2019

In fact, 80% of airline sales are made on a desktop, while 46% of research occurs via smartphone. Additionally, 74% of hotel rooms are booked on desktop, while 47% of research happens via smartphone.

https://cmo.cm/32jQTiZ

Chinese tourism in UK up by 133%

A new travel trends study by TripAdvisor reveals that travelers from China are on the rise, and show no sign of slowing when it comes to visiting the UK. The study examines the fastest growing inbound markets for the UK, based on traveler interest in UK destinations on the world’s largest travel site, as well as looking at the ratings given to hotels, restaurants, and attractions by travelers and guests.

https://www.traveldailymedia.com/chinese-tourist-in-uk-up-by-133-tripadvisor/

How hotels can attract more summer tourists

With more sunshine, warmer weather, and opportunities for outdoor fun, a lot of hotels are gearing themselves up to welcome an influx of guests this summer. Of course, summer is also the season when competition between hoteliers really heats up. To help your hotel drive more bookings, here are our top tips to put the sizzle in your summer marketing campaigns.

https://bit.ly/2GaLscI

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

 

7 Steps to Increase Repeat Business for Your Hotels by 200%

Having loyal customers is one of the most essential steps to ensure the success of hotels. Today, travelers can choose from many options in the hotel industry – leading to intense competition between hotel owners. Thus, as a hotel property owner, you have to try various strategies to transform new visitors into repeat customers and keep your present guest list intact as well.

Strive to make the best ‘first impressions’

With a great first impression, you can make a wonderful lasting impression. When you have a new customer coming into your property, you have to try various ways to transform them into loyalty card members. Offer a valuable loyalty program, which can be useful to guests who come in. Track the requirements and preferences of guests, have a smooth check-in process and strive to communicate well online and offer impeccable services.

Exploit Technology

Use mobile apps, keyless entries, online confirmation, self check-in and other technologies to make the booking process smoother. Avoid keeping customers waiting.

Lend a personal touch

The modern age is all about personalization, and you should try to store guest record in your hotel management software in order to provide present and new guests with a personalized service. You can find unique ways to encourage customers to book your property for the following visits.

Offer Hotel Loyalty Programs of value

In customer loyalty programs, hotel loyalty cards play a vital role. When you manage to be successful in registering new customers into your loyalty programs, it should act as a strong foundation for your business in making guests your long-term customers.

Get immediate feedback

Negative reviews arise due to the fact that guests do not always find ways to express their dissatisfaction with your services. You can avoid negative reviews for your business by seeking constant feedback from customers. Hand out a small questionnaire or send SMS etc to know whether the guests are satisfied with the room service, if they want a custom menu etc. When you ask the right questions, you can get the right answers and improve your services to enjoy repeat business.

Give Incentives

Move over complimentary breakfast, and offer complimentary trip to attractions nearby. Have the option for flexible timings for check-in, and provide new visitors with direct bookings.

Make guests your first priority

Start even before they check in, and connect with them through every stage of their association with your hotel. Address all their needs personally, and find out whether they need any special assistance.

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

 

10 Tips for Hotels to Improve Operational Productivity by 60%

Here’s a quick guide for hotel owners looking to improve business ROI. Check out the top 10 tips to see how you can increase your property’s operational efficiency by 60%.

It can be quite an ordeal to run hotels, especially small hotel businesses which have limited staff but various functions to manage. You may be looking to improve the operational productivity to boost your hotel revenue, but don’t know how. Here are 10 tips that can help you boost the productivity of your hotel operations by as much as 60%.

Invest in technology

Adopt useful hotel management software systems, such as PMS (Property Management System), rate shopping and channel management tools, which can help streamline online distribution and reservation management process for you. These can save time by automating various daily operations.

Track your customer service performance

Try to evaluate how fast you can address the issues and requests of your guests. With good customer service, you can resolve issues efficiently and quickly.

Associate the actions of your hotel staff to its overall performance

You must show to your staff that all that they do each day has a big impact on the efficiency, productivity and revenue of the hotel. When the workers feel important, they get motivated to perform even better.

Encourage communication

Establish an email message group, set an open-door policy and hold regular meetings to promote staff-to-staff and staff-to-management communication, for better team cohesion.

Use Accounts Payable (AP) automation

It takes a lot of time to process invoices, and you can save this by automating your AP (accounts payable) processes. It can offer the best ROI for hotels of any size.

Offer incentives

Incentives are natural motivators for employees in any organization, and it inspires them to work hard and earn it.

Move to a cloud-based system

Shift to SaaS based system which allows you to manage your solutions from anywhere, anytime. The increase in mobility will help you manage operations efficiently, serve guests better and boost your overall productivity. Back-office operations can be handled more efficiently.

Go paperless

You can obviously improve productivity by reducing the number of hours you go through your papers. Go paperless, and digitize every document in a computer and storing them on the Cloud.

Reduce the work load

Find out which tasks take the longest to be completed, and outsource the same. If possible, you might even consider eliminating them completely.

Get insightful reports

Create a hierarchical structure, where every team leader report into the General Manager who in turn gets a bird’s eye view into the entire operations and can thus provide insightful inputs for the hotel owner.

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

12 Tips for Hotel to Improve Operational Productivity by 60%

Here’s a quick guide for the hotel owners looking forward for better ROI to run through this better and get to know the top 12 tips for operational efficiency by 60%.

It can be quite an ordeal to run hotels, especially small hotel businesses which have small number of staffs but many functions to manage. You have to improve the operational productivity of your hotel if you are serious about boosting your revenues. Here are 12 tips that can let you boost the productivity of your hotel operations by as much as 60%.

Improve your technologies

Adopt latest hotel management software systems, such as PMS (Property Management System) and channel manager, which can help streamline the check-out and check-in process for you. These can save time by automating various daily operations.

Track your customer service performance

Try to evaluate how fast you can address the issues and requests of your guests. With a good customer service, you can resolve issues efficiently and quickly.

Associate the actions of your hotel staffs to its overall performance

You have to show to your staffs that all that they do each day has a big impact on the efficiency, productivity and revenues of the hotel. When the workers feel important, they can improve their service.

Encourage communication

Establish an email message group, set an open-door policy and hold regular meetings to promote staff-staff and staff-management communication, and boost communication.

Use AP (Accounts Payable) automation

It takes a lot of time to process invoices, and you can save this by automating your AP (accounts payable) processes. It can offer the best ROI for hotels of any size.

Offer incentives

Incentives can be natural motivators for your hotel staffs, and inspire them to work better and perform every task better.

Move to a cloud-based system

Shift to SaaS based system which allows you to manage your solutions from anytime, anywhere. The increase in mobility will help you manage operations efficiently, serve guests better and boost your overall productivity. Back-office operations can be handled more efficiently.

Go paperless

You can obviously improve productivity by reducing the number of hours you go through your papers. Go paperless, and digitize every document in a computer and storing them on the Cloud.

Reduce the work load

Find out which tasks take the longest to be completed, and outsource the same. If possible, you might even consider eliminating them completely.

Use a Hotel Management System

It can let you enter invoices, track customer data, handle bookings and more with ease.

Get insightful reports

Create a hierarchical structure, where every team leader can report to you.

Automate operations

Whether it comes to managing bookings and housekeeping or handling guest reviews, automation can make things much easier.

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!