Airbnb and BedLinker join the eRevMax Channel Ecosystem

Booking.com promotes its Genius program to RateTiger hotel users

With multiple studies and reports reflecting a spike in travel bookings, it has become imperative for hotels to use the right channels to make their inventory visible at every customer touchpoint. eRevMax continues to integrate with distribution partners worldwide and this week’s highlighted channels include Airbnb, the fastest growing global guest community platform as well as Bedlinker, the first B2B e-commerce exchange for travel agents to book hotels in Vietnam.

Various OTAs have launched multiple programs to help hotels attract more guests as well as offer a safe and clean stay environment. Booking.com’s Genius Program finds a mention in this post – read on for more details.

We are happy to assist with your distribution connectivity needs. Connect to any of our 400 demand partners and manage all your channels seamlessly from one central platform – RateTiger.

Airbnb

You can now manage your property on Airbnb via RateTiger/ LiveOS. Airbnb is the fastest growing global guest community with an average of over 2 million stays per night. Airbnb’s accommodation marketplace provides access to over 7 million unique places to stay in more than 100,000 cities worldwide. Contact us today to connect to Airbnb or manage your existing connection via RateTiger.

BedLinker

Are you looking to connect to local travel agents in Vietnam? BedLinker.com is the first and only B2B e-commerce exchange that offers an open trading platform, where travel agencies are directly connected to a large number of hotels, resorts and many other types of accommodation. Agents can check various hotel prices and make bookings for their guests instantly via bedlinker.com. Connect to the channel today to get your share of domestic bookings.

Booking.com – Genius Program

Attract travellers to your hotel with Booking.com’s Genius Program. It can help you get more bookings, faster. As a Genius partner, your property will get a special Genius tag, ranking boost and better visibility in search results on Booking.com. On average, hotels who join Genius increase their bookings by 18% and their revenue by 17% (even including the cost of the discount). Contact us today for more details.

Are you looking to manage any new channel from your RateTiger platform? CONTACT US TODAY – https://www.erevmax.com/erevmax-contact.html

Rebuilding Together – Recovery Toolkit for Hotels by Booking.com

With countries around the world starting to ease the lockdown phase, we are seeing encouraging signs with travel related bookings starting to trickle in. Travel businesses including hotels are in a crucial stage where they need all the support to attract guests to their properties. We as technology providers offer seamless connectivity to multiple channel partners for you to expand your online brand visibility. Booking.com, one of our key connectivity partner, has rolled out a very useful Recovery Toolkit to help you convert demand into tangible bookings. The toolkit covers a whole range of things – from showcasing the latest platform updates and tools, to expanding Solutions content to help hoteliers make the right business decisions.

Here are some highlights of the Booking.com Recovery Toolkit for your reference –

The importance of flexibility – Given the dynamic nature of current times and evolving travel advisories around the globe, it is important that hotels and accommodation providers offer flexible booking and cancellation policies. Travelers want to have the option to adapt travel plans if a change in circumstances affect them. Increasing the flexibility of policies will make the property more attractive to the travelers and will give the property a better chance of being booked. Booking.com has built a new tool to help hotels easily update their rate plan policies and secure more bookings in times of low demand and high uncertainty. In one step, hotels can convert multiple free cancellation policies for their existing rate plans to “Flexible – 1 Day”. This will allow guests to cancel for free up to one day before the arrival date. If they cancel within one day before the arrival date, the guest will be charged the cost of the first night.

Optimize your pricing – Booking.com’s research shows that potential guests currently want flexibility and a great price. Through the Booking.com portal, hotels can see both local and last-minute bookings in countries where recovery is beginning, as well as future travel planning. But travelers want to be confident that their bookings are flexible enough to adapt to changing circumstances. com’s new framework makes it easier for hotels to understand how the pricing solutions can help them respond to travelers’ requirements and drive the occupancy they need.

Showcase your property’s safety measures – It has become super important for hoteliers to show how they are protecting their guests. com’s new Health and Safety Protocol provides guidance to help minimize risk for both hotels and their guests. Before the coronavirus (COVID-19) pandemic, few travelers gave a second thought to sleeping in a bed that hundreds of others had slept in. But now, what travelers touch and who they interact with is at the top of their list of concerns. It’s now critically important for hotels to build confidence and set expectations for guests around health and cleanliness, so you can capture available demand. Your goal is to make guests feel confident that their stay will be as safe, clean, and comfortable as in their own home.

  • Safety features and cleaning – If you offer hand sanitizer, disinfectant wipes, or follow specific local regulations, indicating these will help you inspire guest confidence.
  • Physical distancing – Highlight contactless check-in and check-out, cashless payment, or other ways that you are helping guests maintain social distance.
  • Food safety – Point out changes in your operational practices that are designed to support food safety for in-room and public dining.

Increase your visibility through Genius programAttract travellers to your hotel with the Genius Program. It can help you get more bookings, faster. As a Genius partner, your property will get a special Genius tag, ranking boost and better visibility in search results on Booking.com. On average, hotels who join Genius increase their bookings by 18% and their revenue by 17% (even including the cost of the discount).

There are a host of additional solutions through which your property can benefit and attract more bookings. You can get full details of the Booking.com Recovery Toolkit on their partner page.

In times like these, it’s especially helpful to get support from other partners. Share insights and advice on #Rebuilding with fellow Booking.com partners – https://partner.booking.com/en-gb/community

Pegipegi , Veturis Travel and Jet2holidays join the eRevMax Channel Ecosystem

A host of popular destinations are beginning to ease Covid19 lockdown and border restrictions and are starting to welcome tourists back. Are you making your property visible on the right channels? Automate your hotel online distribution with RateTiger. Get competitive rate intelligence with RTShopper; and manage ARI & reservation delivery with RateTiger Channel Manager – all in real-time from a single platform!

Here are some of our newly connected channel partners leading in their specific markets. Get in touch if you are looking to expand your distribution connectivity and wish to connect to any of our 400+ OTA channel network.

Pegipegi

Pegipegi is one of the most popular online travel agencies in Indonesia. Launched in 2012, Pegipegi currently offers more than 25,000 hotels in Indonesia, 25,000 flight routes, as well as more than 2,800 train routes. Add them to your distribution network and increase online bookings.

Veturis Travel

Are you looking to attract business travelers? Headquartered in Spain, Veturis Travel is a global online wholesale travel agency with a presence in 90 countries. They delivered over 700,000 reservations last year and is trusted by over 25,000 agencies. Get your property listed now to grow your corporate booking share.

Jet2holidays

UK’s second largest holiday operator, Jet2holidays offer incredible value package holidays to over 60 destinations across Europe, the Mediterranean, the Canaries and beyond. With over a million holiday packages booked on this channel annually, you may consider adding Jet2holidays to your distribution network.

Are you looking to manage any new channel from your RateTiger powered by LiveOS platform? CONTACT US – https://www.erevmax.com/erevmax-contact.html

 

 

WinqBid, NexusTours and Travelcircus join the eRevMax Channel Ecosystem

With domestic travel on the rise, it is important for hotels to focus on channels that can help them get more business. The ground rule of working with any distribution/sales channel is to ensure that you keep your hotel listing up-to-date to give a true picture to the guests. Knowing the right channels that bring business to your city is a key and being connected to them is very important to increase your hotel’s presence online.  Here are some of our newly connected channel partners leading in their specific markets. Get in touch with us if you wish to connect with these channels or any of our 400+ distribution channel network.

Winqbid

Are you looking for new ways of generating bookings? Our newest demand partner – Winqbid offers a mobile-first platform with innovative live auction-style booking process. It provides a curated customer demand alert feature where guests can win a last-minute stay at a great deal or compete for a premium room when everything’s sold out.

Winqbid invites you to join its special Covid-19 Heroes Appreciation Program to offer much needed Rewards & Recognition to health care workers and emergency first responders. Through this program, you can offer a free room night to first responders, which in turn may lead to paid bookings if the guest chooses to book multiple room nights.

RateTiger Introductory Offer: Sign up today and get commission free auctions for three months and a year of discounted rates thereafter. Contact us now – marketing@erevmax.com

NexusTours

Looking to expand into the Caribbean market and get your brand in front of a qualified audience? Connect to NexusTours, one of the leading Destination Management Company in the Caribbean, Central and North America with presence in more than 58 destinations. Its catalog includes more than 16,000 hotel and tourist accommodation options, airport and local transfers as well as 7,500+ activities, adapted to the needs of all types of travelers. Contact us today to know more about this channel.

Travelcircus

With increasing focus on domestic travel and staycations, we are happy to present our new partner Travelcircus – they specialize in weekend getaways, exciting city trips and luxurious but affordable wellness holidays in Germany & Europe. By combining 4 and 5 star hotels with hotel services and popular attractions, Travelcircus creates unique packages at attractive prices. The channel has catered to more than 700,000 travelers from 20 different countries. Enlist with this channel to grow your online booking revenue.

Are you looking to manage any new channel from your RateTiger powered by LiveOS platform? CONTACT US – https://www.erevmax.com/erevmax-contact.html

Rebuilding Hospitality for the New World

The travel and hospitality industry globally has faced unprecedented impact due to the coronavirus pandemic which has adversely affected hotel revenue, occupancy and ADR.  Hotel industry is going to see many changes after Covid 19. Now it’s time for hoteliers to work on various strategies, how the industry can move towards profitability.

Few significant steps, hoteliers can take for their staff and guests:

Contactless technology – Adoption of smart technology such as face recognition and digital key

Strict Cleaning Protocols– Self-cleaning rooms, deep sanitization routine, providing masks and sanitizers to all guests

Intelligent Benchmarking – Real-time pricing intelligence to properly capitalize on demand

Focus on Profit –  Hoteliers now need to focus on their operational health. During this slowdown it is easy to see how RevPar are actually are. As now cash flow is less, it is important for hoteliers to know the money flowing in bottom line. So it’s time to use complete metrics like gross operating profit per available room (GOPPAR), to benchmark performance like how your hotel really makes and how much money you’re putting into operation.

Integrated System – Integrated revenue management, distribution and reservation system

Focus On Domestic – Staycations, drive-ins and domestic travel is the new hot. Soft sell offerings like welcoming pets, live music,  small meeting spaces, private rooms, suites, or private sauna/spa facilities to attract local travelers.

Knowing your new source markets in the post COVID world – Monitor the travel advisory to identify source markets hoteliers can tap as soon as recovery begins.

Create Long Stay Package – Short international trips to be replaced with longer in-country stays, since the increase in remote working allows more people to work from anywhere.

Shortened Booking Window – As the booking window gets shortened, hotels need to attract early bookers with more incentives and flexibilities.

Healthy Distribution MixSpread your inventory across multiple channels to capitalize on different demand sources – focus on regional OTAs and Metasearch sites along with brand website and offline source.

Along with these hoteliers need to analyse the data and be prepared to reallocate their budget and find creative ways to serve the needs of their local customers and communities.

Hotels should target the right OTAs and need to do strong planning to acquire guests.  Relying on only one channel can be much more challenging to bounce back than the ones that have a healthy distribution mix, including direct solutions like metasearch and website as well as indirect solutions like Online Travel Agencies (OTAs).

Considered one of the best hotel channel manager in the market, RateTiger is integrated with more than 400 OTAs and working closely with 9000 hotels globally. It is the connectivity partner of choice for large hotel groups, mid-scale chains as well as independent properties in both luxury and budget segment worldwide providing solutions through its core product brands – RateTiger , LiveOS and AgentX101 . Here is a list of partners we connect to – https://www.erevmax.com/erevmax/erevmax-partners-details.html

We would like to be of assistance to suggest new ways & means of increasing online & offline business for your property. Let’s work together to rebuild travel and help each other earn more business. Connect with us for your connectivity needs to make the most of hotel online revenue- https://www.erevmax.com/erevmax-contact.htmls

 

 

 

Hotel Guest Expectations in the time of COVID-19

For a traveler, a hotel room is like a home away from home. The one main exception however is that hundreds of strangers would have used that hotel room in the past. Hence maintaining cleanliness is very important in the hospitality industry, but with the spread of COVID-19, in which it is said that the virus can live on surfaces for a few hours to days, proper sanitization of guest rooms has become paramount.

In today’s times, it is important that hotels align with changes in guest expectations and take appropriate measures to make the guests feel safe and comfortable. eRevMax shares some tips that hotels can implement now to be future ready for when travel rebounds and guests start to pour-in.

To connect to new source markets or other tips and tricks on improving your hotel revenue flow,  reach out to us on marketing@erevmax.com.

Fighting Coronavirus: 5 short-term revenue generation tips for hotels

As the situation surrounding the COVID-19 outbreak continues to evolve, it’s time to join forces and participate in virtual discussions to learn new revenue sources for your hotel business.

5 short-term revenue generation tips –

Self- isolation packages – Offer rooms for self-isolation stays in well sanitized rooms.

Quarantine facility – Contact your local government health bodies to offer lodging and fooding to affected people in a 14-day quarantine package rate.

WorkFromHotel space – Create a weekly package offering stay, all meals and hi-speed internet and promote to professionals who want to stay comfortably without worrying about daily chores.

Extended Stay – Focus on offering extended stay packages at affordable rates with well sanitized rooms, meals and wi-fi included, to expats that might be staying in costly rented places and looking for alternative stay options.

Brand visibility – Maintain your presence through social media and have regular contact with loyalty guests – as soon as people are ready to book, they will remember and reach out to you.

We are here for you! Together we are stronger.

Contact us on marketing@erevmax.com to set up a discussion with one of our revenue management and connectivity advisers.

Top Tips to Choose the Best Hotel Channel Manager Software

In today’s multi-channel distribution landscape, the Hotel Channel Manager Software has been one of the most crucial solutions hoteliers have at their disposal. A Channel Manager typically update the rates and availabilities across connected channels at one go. The advanced ones having XML integration with OTAs also deliver reservations made on the sites and syncs inventory thereby minimizing chances of accidental overbookings. Find out what  to look for when selecting your next channel manager.

Top Tips to Choose the Best Hotel Channel Manager Software

Third Party Integration

Unless you plan to overhaul your entire technology solutions including your Property Management System (PMS), Revenue Management System (RMS) or Central Reservation System (CRS), check whether the Channel Manager you are planning to invest on has an integration with your hotel systems. A 2-way XML interface between your PMS and Channel Manager would ensure capturing and delivering reservations generated at OTAs to the property management system in real-time, thereby eliminating manual handling of reservation notifications. Similarly, if the Channel Manager is integrated with your RMS, then the rate recommendations suggested by the Revenue Management System could automatically extrapolate in your channel manager, making your pricing strategy error free.

Seamless Connectivity with Online Sales Channels

There are hundreds of Channel Managers available in the market. Only a few offer XML interface with OTAs. Having seamless integration with online sales channels require technology expertise. However, seamless connectivity between OTAs and your Channel Manager would facilitate real-time data transfer thereby ensuring inventories are always in sync.

For an optimal- distribution mix, you would need connectivity with a wide range of online distribution channels including global and regional OTAs, metasearch, niche channels, GDS, wholesaler and tour operators. The longer the list of channels provided by your Channel Manager, the wider could be your potential reach. Hence which checking on Channel Manager solutions, take a note of the number of off-the-shelf channels that the system if offering. Here’s a quick tip. Most advanced Channel Managers would have connectivity with hundreds of online channels. By looking at their channel eco-system, you can geta fair idea of the solution you are considering.

Automatic Pooled Inventory

Very few channel managers offer pooled inventory model which allows hotels to allocate your inventories across all your channels including Brand website at the same time. This essentially allows hotels to work with any number of channels thereby broadening their distribution network and exposure to new market.

Data and Analytics

A good Channel Manager would provide not only sales statistics, but also other important KPIs like booking pace, channel performance, price-point analysis for hotel revenue managers to stay on top of their business. Evaluate which Channel Manage provides you with insights on insights on booking volume, competitor analysis, market rate movement and other important parameters to identify top performing channels and make adjustments to their distribution strategy.

Payment and Data Security

One of the biggest challenges for the hotel industry today is to keep security in check. Since Channel Managers delivering reservations has access to credit card information, it is important to safeguard guests’ information from data theft and cyber fraud. It is recommended to opt for a PCI DSS Certified Channel Manager to ensure you customer card data is fully protected. Further, the solution also needs to be GDPR compliant for data and privacy protection,

Ease of Use

Simplicity is beautiful. Simplicity is loved. A product might have loads of features, but what’s the us eof those features if it’s too complicated to handle. From Microsoft Office to iPhone – most successful products share a common philosophy – they are incredibly easy to use.  The last thing an hotelier needs is to get confused with the complexities of a technology solution. Instead, when looking for your next Channel Manager, check how easy it would be to manage and how long would you need to spend every day to manage your online distribution.

How Can Hotel Guest Reviews Boost Sales?

How Can Hotel Guest Reviews Boost Sales

Hotel business has always relied on word of mouth publicity. The experience is improved with the help of hotel guest reviews you can use the best approach and transform the feedback of guests into a vital piece of your overall sales strategy. Here are some ways that can help you to improve your hotel sales with hotel guest reviews-

Train staff and ask for reviews from guests

You can train staff for asking for guest feedback at the time of stay. Guests will interact with hotel staff and leave their feedback. It’s important to take note of that. Often the most trivial issue raised by a guest can trigger into a major backlash.  The most direct method often happens to be the most effectual one. Your staff have to be trained to ask for guest feedback at important moments during the stay of guests, so that you have enough time for responding, fixing any problem and getting a glowing testimonial. Also train your staff at restaurants and spas to try to get separate feedback from the guests. If you allow guests staying in outside properties to try your restaurants, it’s important for you to have higher ratings and open a new revenue stream.

Ensure guest feedback goes back to hotel team

Sound communication is among the keys to the success of the hotel industry, and it begins with your hotel staff. You have to consider going through reviews in hotel staff meetings every month or week, to ensure that things are under control and customer grievances addressed may be improved.  Interestingly, guests are more likely to book a hotel which responds to negative reviews. Hence, respond to all reviews, but more importantly negative ones. It shows your sincerity in dealing with criticism.

Boost your hotel service with guest reviews

Reviews, both negative and positive, can help your staff to take decisions before time to know how they can deal with some forms of complaints and have the entire team together. Reviews may be used as a powerful source for data aggregation. In case you can track surveys and reviews and analyze the same over a period, you can identify which areas guests feel the best. You can also know where there is any area of improvement.

Make use of technologies for guest feedback and reviews

Most OTAs today allow guests to post reviews. Along with TripAdvisor, Google and social media, tracking reviews from all travel websites can sometimes be tricky. Thanks to technologies, you can not only capture feedback , but aggregate, make an analysis of overall guest sentiment and respond . There are plenty of solutions available which can do that.

However, there are no short cuts. It is an evolving process that must start today! As we move towards the age of consumer-controlled brand conversations, hotels need to integrate customer feedback into their business approach and strategy planning.

Contact for Hotel Room Distribution Management System

How to Boost Hotel’s Repeat Business – 6 Steps to Follow

This blog elucidates the 6 hacks that can help hotel owners to build and cement a strong guest-host relationship. Read on to find out more!

Hotel businesses can be intriguing and filled with challenges – whether in good or bad times. When there is low occupancy, you need to pamper your guests well, so that they come back again and you can get more customers. When your hotel is filled choc-a-block, you need to ensure that the requirements and requests of each guest is taken care of. Here are 6 steps to help you boost the repeat business of your hotel.

Offer airport pick-up at night to -female guests

If you have female guests coming to your hotel for the first time, you can make the journey safer for them by offering airport pick-up at night. This can be especially useful if they are not familiar with the city, and are coming in for the first time. Direct airport to hotel transfer during the night can be very useful for them.

Focus on add-ons

Additional services and extras can make a big difference. You can focus on their needs for relaxation, such as a selection of coffee and tea and various other refreshments, and also famous books and magazines. Keep devices like powerful dryers, curlers and hair straighteners, and other useful items such as nail polish remover, nail polish, makeup, exercise / meditation mat and more.

Offer luxurious items

Try to offer items of luxury that can make your guests feel as if they are given a royalty or celeb treatment. The luxurious stuffs can include duvets, sheets, bedding, night table, full-length mirror etc. along with aromatic towels, bathrobes, branded toileteries and more. These things can serve to heighten your guest experience without you spending a lot of money.

Pay attention to details

Train your staffs to take care of even the smallest details, such as dietary preferences – and having gluten-free and vegan options, knowing about food allergies of guests and more. All these can make your guests feel more relaxed.

Have a manned 24/7 front desk

Implement various security measures, including having a manned 24-hour front desk – so that guests can always connect to someone for anything they might need during their stay.

Have Women-only floors

This can make female travelers rest easy, and ensure repeat business from female customers for your hotel.