The Week, That Was – March 2019 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Airbnb acquires HotelTonight

Airbnb agrees to acquire last-minute hotel-booking app HotelTonight. As Airbnb gears up for its big leap into the public markets, it’s expanding its accommodations platform to include more than just treehouses and quirky homes.

https://techcrunch.com/2019/03/07/airbnb-agrees-to-acquire-last-minute-hotel-booking-app-hoteltonight/

Top 10 fastest-growing European destinations for Chinese tourists

Europe is now the second largest destination for Chinese tourists after Asia, according to a new report by Huacheng International Travel Co., Ltd

http://www.china.org.cn/top10/2019-03/07/content_74530702.htm

3 keys to meeting customer expectations in 2019

Some 63% of people expect brands to use their purchase history to provide them with personalized experiences. One recent study even noted that a full 83% of Millennials said they would let travel brands track their digital patterns if it would provide them with a more personalized experience.

https://bit.ly/2CbhO5f

Booking.com launches BookingSuite app store

The BookingSuite App Store presents handpicked solutions from hospitality software providers in a number of different categories, to make finding the right solutions for a property’s business quick and easy.

https://suite.booking.com/blog/app-store/

TripAdvisor plots inspiration path in Google’s shadow

TripAdvisor debuted its new homepage at the end of last year with the hope of making the platform more relevant to users and, presumably, helping it make more money in the process.

https://skift.com/2019/03/06/tripadvisor-plots-inspiration-path-in-googles-shadow/

 How resorts are tapping into personalized pricing without using personal data

 Resorts are achieving personalized pricing without the need for such personal data from the consumer, and they are doing this at very granular levels thanks to some revenue science and strategy.

https://ideas.com/resorts-personalized-pricing/

Trivago shares insights into behavior of travelers on its metasearch platform

A new report by Trivago shares insights into traveler’s hotel search behavior on its platform.

The in-depth data analysis examines when trivago users search for a hotel, which factors narrow down their search options, what prices they pay, how much they are prepared to pay, and their hotel-stay patterns.

https://businessblog.trivago.com/industry-insights-traveler-profile/

Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

The Week, That Was – February 2019 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

eRevMax completes integration with Portugal based Newhotel PMS

Hotel connectivity solution provider eRevMax has completed 2-way integration with Newhotel Software, a global hospitality technology company headquartered in Lisbon, Portugal. Mutual hotel customers can leverage this integration to update rate and availability to third party online booking sites whenever they are updated in the property management system and receive reservations from OTAs.

https://www.erevmax.com/ratetiger-news/ratetiger-news-archive/jan2019-erevmax-completes-integration-portugal-based-newhotel-pms.html

2019: Time to relook at your Hotel Cancellation Policies

For a long time, hotel industry has been fairly flexible with the cancellation policies. However, with the popularity of meta-search sites, even after booking, consumers now keep track of room rates. Whenever there is a drop in the room rates of the booked hotel or it’s competing properties, guests often cancel their existing reservations and rebook.

This high cancellation rate especially closer to the arrival has a major impact on the hotel’s revenue management decision where often inflated estimation of potential occupancy level leads to sub-optimal rates and lost revenue.

https://www.erevmax.com/blog/index.php/2019/01/2019-time-to-relook-at-your-hotel-cancellation-policies/

 Hotel sales and marketing trends to watch in 2019

Sales and marketing is a constantly evolving discipline within the hotel industry, and some experts in the field recently shared their takes on what to expect heading into 2019.

http://hotelnewsnow.com/Articles/292059/Hotel-sales-and-marketing-trends-to-watch-in-2019

Corporate hotel loyalty programmes may drive adoption

A recent survey of European business travellers reveals that 43 per cent would be motivated to book a hotel with which their company has a corporate loyalty account if it guaranteed better rates. The research by the Global Business Travel Association (GBTA) in partnership with Accorhotels found 80 per cent of travel buyers said their company is not enrolled in a corporate hotel loyalty scheme. However, 60 per cent would be interested in joining one for lodging purposes, with 85 per cent saying they find the dedicated room rates offered to travellers appealing.

 https://buyingbusinesstravel.com/news/3129841-corporate-hotel-loyalty-programmes-may-drive-adoption

Guests Demand a 21st Century Stay

Guests expect reliability, ease and security when they activate their mobile room key and unlock the door. Behind that satisfying click, however, is a complex integration of separate technologies and software. Mobile access architecture comprises four parts: 1) the property system, 2) the secure mobile credential and delivery management system, 3) the app and 4) the door lock.

https://www.hotelbusiness.com/guests-demand-a-21st-century-stay-2/

Are hotels on the verge of a parity nightmare?

Booking.com appears to have rolled out its Booking.Basic feature to European hotel listings, six months after it was first spotted on listings for hotels in Asia. Booking.Basic is an accommodation tier that periodically appears on Booking.com’s hotel listings when the rate provided to Booking.com is not the cheapest available online. The rates it offers are nonrefundable and made via a third party that is only revealed to guests after they have paid to book a room.

https://www.phocuswire.com/booking-basic-triptease

Will Chinese technology give hoteliers a fat problem this Year of the Pig?

Technology is a major barrier for hoteliers when dealing with the Chinese market. At the core of the problem is the fact that the technology platforms they are used to using are all entirely different from ours. They can´t access Google, Gmail, Facebook, Twitter, Instagram or even WhatsApp.

https://www.travolution.com/articles/110128/will-chinese-technology-give-hoteliers-a-fat-problem-this-year-of-the-pig

Hotelbeds adds price and availability insight to its MaxiRoom hotel extranet

Leading global accommodation wholesaler Hotelbeds revealed new features for MaxiRoom, its free hotel extranet designed to maximise hotel occupancy through its distribution channels.

More than 60,000 out of the 170,000 hoteliers who work with Hotelbeds are connected through either technology platforms or direct integrations, the firm said. That figure has doubled in the last three years

https://www.travolution.com/articles/110116/hotelbeds-adds-price-and-availability-insight-to-its-maxiroom-hotel-extranet

 Connect with us for your connectivity needs to make the most of online revenue- https://goo.gl/3gKUJZ

Thanks and have a good day!

 

 

eRevMax completes integration with IDS Next PMS

Interface to allow automatic distribution of rate and availability to OTAs for mutual customers

Hotel connectivity expert eRevMax has completed integration with leading hospitality technology solution provider IDS Next. Mutual hotel customers can now get the benefit of automatic distribution of availability and rate to third party online booking sites whenever they are updated in the property management system and receive reservations from OTAs.

India based IDS Next’s ERP solution, FortuneNEXT, caters to over 4500+ hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Sri Lanka & Maldives and Oceania. eRevMax’s distribution solutions, RateTiger Channel Manager and RTConnect are used by over 9000 hotels to manage their online sales channels including OTAs, metasearch, GDS and wholesalers.

“IDS Next is delighted with this new partnership, which will offer an additional choice for channel managers to our customers and prospects. By connecting our PMS to RateTiger solution, our hotel customers can take advantage of the power of eRevMax’s superior connectivity to expand their reach and improve online sales,” said Jacob K I, Vice President – Business Development, IDS Next.

“This interface with IDS Next PMS, one of the leading property management systems in APAC, Middle East and Africa region,  complements our continuous effort to provide hoteliers technology that makes hotel businesses easier to manage and more profitable. The secure XML connection eliminates the need for any manual intervention, allowing hotel managers to focus on key aspects like strategy and guest engagement,” said Ashis Saha, SVP – Project Management, eRevMax.

eRevMax offers seamless connectivity with over 350 OTAs and 90 technology providers. The company is developing its connectivity solutions to offer sophisticated real-time revenue management functionality to the hospitality industry. This includes solutions for the independent market and scaling up through the Tier One enterprise hotel groups. eRevMax’s Channel Ecosystem facilitates quality certified connectivity and relationship management services to support complex revenue generation strategies.

About IDS Next:

IDS Next Business Solutions Pvt. Ltd is a globally leading hotel technology solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, the company’s forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivalled domain expertise, its USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience.

IDS Next fully understands emerging markets, and its high growth needs. IDS Next’s offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions, etc.

IDS Next’s software and technology solutions have earned the trust of over 4500 plus hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Oceania, Sri Lanka & Maldives. A truly dedicated 24/7 support centre ensures 98% retention of customers and unmatched customer satisfaction.

 

 

The Week, That Was – August 2018 Week 3

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Luxury hotel in Ghana recommends RateTiger for online distribution

The Royal Senchi Hotel & Resort, a luxury property in Ghana has recommended RateTiger for streamlining online distribution. The hotel has experienced significant improvement in their operational efficiency leveraging RateTiger’s cloud based channel manager and on-demand shopping tool.

https://goo.gl/m7LUN2 

Google says it’s time for travel marketers to rethink loyalty

Attitudinal loyalty relates to how loyal a traveler feels, and behavioral loyalty refers to how loyal a traveler acts.

https://www.thinkwithgoogle.com/consumer-insights/travel-marketing-strategy/

Introducing RateTiger GDS – Your window to 600,000 travel agents worldwide.

Distribute your room and availability across various global distribution systems – Amadeus, Sabre & Travelport (Galileo & Worldspan) from RateTiger platform.

Contact us today- marketing@erevmax.com

 Chinese millennials’ travel expenditure increases by 80% YoY

Hotels.com research has revealed that Chinese millennials (born after 1990) are pushing the boundaries of international travel, increasing their expenditure in the past year by a staggering 80%. This is to fund social media-influenced trips full of edgy experiences, high-tech accommodation, exotic delicacies and taboo ticket-items.

https://www.traveldailymedia.com/chinese-millennials-expenditure-up-80/

 Privacy vs security: first fines reveal shift in data protection landscape

Over two months since ‘GDPR Day’, most organisations are still successfully processing personal data, but travel companies beware. With regulation now enforceable, consumers more empowered and security – a small part of GDPR – becoming an increasing focus, the Information Commissioner’s Office is keen to show it has teeth. Since May, several fines have been levied against companies making everything from annoying sales calls to not being rigorous with privacy and security.

https://goo.gl/FSfkhq 

How TripAdvisor changed travel

TripAdvisor used to promise its users a kind of escape, whether that be simply daydreaming over a vacation or actually booking one. Yet at a moment where such adages now seem horribly outdated, the future of TripAdvisor and similar enterprises seems less certain than it once did.

http://hotelmarketing.com/index.php/content/article/how_tripadvisor_changed_travel

 Worldwide Distribution Trends for Meta Search Engines report from Fornova highlights direct booking challenges for hotels

Fornova, a leading provider of distribution intelligence and automation solutions to hotels, have released their first Meta Search Engines Distribution Trends report.The report analyses and highlights key challenges hotels face when participating on Meta Search Engines, and how their efforts compare when competing against their partner Online Travel Agents (OTAs) and other resellers online.

http://blog.fornova.com/worldwide-distribution-trends-for-meta-search-engines-report

Connect with us for your connectivity needs to make the most of online revenue.
https://goo.gl/3gKUJZ

Thanks and have a good day!

 

Luxury hotel in Ghana recommends RateTiger for online distribution

The Royal Senchi Hotel & Resort, a luxury property in Ghana has recommended RateTiger for streamlining online distribution. The hotel has experienced significant improvement in their operational efficiency leveraging RateTiger’s cloud based channel manager and on-demand shopping tool.

Located in Akosombo, a resort town near Ghanaian capital Accra, the The Royal Senchi Hotel & Resort, with its 84 rooms, caters to primarily leisure tourists. eRevMax’s XML connectivity with global and regional OTAs, GDSs and Metas have made it possible for the revenue management team to manage their OTAs, GDS and booking engine from LiveOS dashboard.

 “It was easy when we’re handling just the booking engine. The real challenge came when we signed up with several OTAs – updating multiple extranets and consolidating reports from these channels manually was time-taking and taking a toll on our efficiency.  RateTiger by eRevMax has solved it all. With just one entry I can update all OTAs simultaneously from the dashboard. It also gives me the data I want at one go with a simple click,” said Bennett Attakorah, Rooms Division Manager, The Royal Senchi Hotel & Resort.

 “Providing hotels with stable connectivity remained our priority for the last 17 years. RateTiger and LiveOS have been built with a vision to make online sales simpler for hotels, and this recommendation is a testimony to that,” said Ram Mohan Dubey, Regional Sales Director, eRevMax.

The Week, That Was – August 2018 Week 2

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Luxury Ukrainian Hotel Leopolis Improves Revenue with RateTiger

Leopolis Hotel, a landmark Ukrainian hotel has successfully optimized online distribution connectivity to improve their hotel occupancy and revenue, by leveraging RateTiger.

https://goo.gl/ES1Cdy

 Trivago makes data on global hotel pricing trends more accessible to hoteliers

Global hotel metasearch trivago records hotel price shifts from over 400 booking sites for over 2 million hotels and alternative accommodations around the world in its Hotel Price Index.

Learn more about Rate Insights- https://businessblog.trivago.com/trivago-hotel-price-index/

 Google Hotel Ads launches Promoted Hotels

Google has launched a pilot test with a reduced number of partners and it will soon be open to more participants. Since it is a new advertising space, despite being in a well-known environment, it generates new demand for the direct channel, competing with other hotels and other sellers

https://goo.gl/RXvfyd

 Top tips to maximise ROI without compromising on the customer experience

Business will always be about the bottom line, but if personalised, functional service that gets the job done according to customer expectations and preferences come first, the rest should ultimately follow.

https://insights.ehotelier.com/insights/2018/08/09/top-tips-to-maximise-roi-without-compromising-on-the-customer-experience/

 Booking Holdings closely monitoring paid channels as it builds direct strategy

Booking Holdings says its continuing on its strategy to increase its direct business as it reported earnings for the second quarter of 2018. Booking Holdings also continues to build its travel offering through the development of its alternative accommodation platform, which now offers about 5.5 million listings of homes, apartments and other units.

https://www.phocuswire.com/Booking-Holdings-Q2-earnings-2018

How online payment trends are impacting the travel industry

The world of online payments is undergoing a rapid transformation. Whereas once customers had scant options – primarily credit cards and bank transfers – to make bookings over the internet, they now have an ever-expanding choice of 21st-century technology, from PayPal to MobilePay.

https://www.phocuswire.com/travel-payments-evolution

Connect with us for your connectivity needs to make the most of online revenue.
https://goo.gl/3gKUJZ

Thanks and have a good day!

 

Luxury Ukrainian Hotel Leopolis Improves Revenue with RateTiger

Leopolis Hotel, a landmark Ukrainian hotel has successfully optimized online distribution connectivity to improve their hotel occupancy and revenue, by leveraging RateTiger. The property, which has been using RTConnect for channel management, ARI updates and Reservation Delivery has seen a substantial improvement in efficiency resulting in minimizing overbookings and reducing workloads.

Leopolis is the only luxury hotel in Lviv located right in the heart of the historical part. Located in the restored building that is listed as a UNESCO World Heritage Site, Leopolis is a popular choice for both business and leisure travellers. Given that the hotel attracts guests from across the continent along with domestic travellers, it is important for the hotel to be present in all leading online sales channels and metasearch sites in Europe.

RTConnect, the SaaS based distribution solution providing fully integrated, two-way XML connections to over 350 global and regional online booking sites, is helping the property to establish seamless connectivity between the OTAs and its PMS.

“By using channel manager by RateTiger we are saving a lot of time and get a lot of extra revenue. Everything works very efficiently and during our cooperation we did not have any overbookings at all,” said Ostap Shpachuk, Director of Sales and Marketing, Leopolis Hotel.

“My favourite tool is rate weight, as it allows to manage rates for separate channels, room types and rate plans – we use it a lot indeed. I also like the velocity of the support team,” said Ostap Shpachuk, Director of Sales and Marketing, Leopolis Hotel.

Leopolis has been accessing Reservation Reports, a key module in RateTiger to monitor channel performance and map demographics of their customers. Through the booking analysis, the hotel is identifying the top-performing channels to offer customized packages to their key markets. They are also utilising RateTiger’s on-demand intelligence toolRateTiger Shopper, to monitor the competitor rate movements and improve pricing decisions for better profits.

 

The Week, That Was – August 2018 Week 1

In five minutes or less, keep track of the most important news of the week, curated just for you. We present to you hand – picked news on latest industry perspectives and some general updates. Read on!!

Online Travel in LATAM

Do you know the most productive online travel channels in LATAM? Improve your online revenue by selling on the right channels with RateTiger.

Read further to know more –  https://www.erevmax.com/blog/?p=539

Abasto Hotel experiences 65% revenue growth with RateTiger Channel Manager

Abasto Hotel Buenos Aires, a property in Argentinian capital, has improved its online sales by over 80% leveraging eRevMax‘s gold standard of connectivity with leading OTAs.

Are you looking to expand your hotel channel connectivity?  https://www.erevmax.com/blog/?p=542

Online accounts for 80% of under-30s travel bookings, OTAs dominate (for now)

The New Horizons IV report found more than 80% of bookings were made online by under-30s in 2017, with an increasing number of bookings being made on mobile devices and through social media channels.

https://www.tnooz.com/article/youth/

What Are Bumper Ads And Why Does Your Hotel Need Them?

Bumper ads are the 6 second video formats that are saving the longest 30 seconds of any consumers time. However, it is not just consumers that should be praising them to the skies. They can provide your hotel with countless benefits, including high impact brand building.

https://blog.netaffinity.com/what-are-bumper-ads-and-why-does-your-hotel-need-them/

What hotels need to know about evolving metasearch distribution trends

Metasearch engines (MSEs) hold the promise of helping hotels increase their share of direct bookings. For any hotel or chain to pursue a direct booking strategy, the MSE channel needs careful planning and consideration.

https://www.phocuswire.com/Fornova-global-metasearch-trends

Connect with us for your connectivity needs to make the most of online revenue.
https://goo.gl/3gKUJZ

Thanks and have a good day!

Abasto Hotel experiences 65% revenue growth with RateTiger Channel Manager

Abasto Hotel Buenos Aires,  a  property in Argentinian capital, has improved its online sales by over 80% leveraging eRevMax‘s gold standard of connectivity with leading OTAs. The Buenos Aires based property has been using RateTiger  Channel Manager  for online distribution and managing rates and inventory across its connected OTAs since 2012.

A family-friendly property with 126 rooms, Abasto Hotel is located in the historical district, just steps from Museo de los Ninos and Abasto Shopping Center and caters to upmarket business and leisure travellers. RateTiger’s seamless connectivity with global and regional OTAs as well as metasearch sites allows Abasto Hotel to be visible in all relevant sales channels for maximum exposure.

“In the past 4-5 years, we have seen our online revenue grow 65% with an 80% increase in OTA sales. We have experienced an overall growth in business and our occupancy have gone up despite the macro-economic factors,” said Silvina Donvito, Revenue Manager at Abasto Hotel Buenos Aires.

RateTiger is more than just a hotel channel manager. It’s a powerful tool that makes connectivity simple and hassle free. The stable and secure connections help in making immediate rate and inventory updates across all channels while also delivering bookings back into the system. Further, the 24×7 support makes it very convenient as we can go to them whenever with the smallest of query and they are always happy to help,” concluded Silvina.

The Argentinian hotel market is characterized by regional operators that have a strong position. With supply of rooms outpacing demand, online channels have emerged as an important revenue source for hoteliers. Abasto Hotel, with 15 OTAs in its distribution mix, has been able to improve its occupancy to 85%, about 20 points more than the industry average in Buenos Aires. This has resulted in an increase in RevPAR and profitability, with the help of RateTiger Channel Manager.

Online Travel in LATAM

For all its exotic beaches, historic sites, beautiful landscapes and rich culture, Latin America has always remained a distant fourth when it comes to travel and tourism. However, in the last decade, things have changed considerably fueled by better flight connectivity, macro-economic factors and internet penetration. This has led to a drastic a change in Latin American travel industry outlook. With consumers more informed than ever, travel bookings have shifted online as the buying behavior has changed to customized offerings.

Online travel penetration is growing at an average of 10%, higher than the global average and about 4 times more than the pace of the total market. The growth in online travel is driven by Brazil and Mexico, representing over 70% of Latin American total and online travel markets, followed by Argentina, Chile, Columbia and Peru.

In spite of diverse market character, currencies, languages, economic and political environments, Latin America remains a huge potential for online travel agencies and technology providers. According to reports, the online market is only utilizing 34% of its potential, way lower than North America, Europe or Asia. About 20% of travel is booked online, which experts project will grow close to 40% over next 10 years.  Increasing access to smartphones also drove mobile engagement, with the channel now accounting for 15% of online bookings. Clearly the market is up for grabs, and global and regional players are eying their share of this pie.

In this post, we explore the major players in the online travel space in Latin America.

Despegar / Decolar

Some call it union, some call it leader – Despegar, one of the oldest OTAs in the region holds the numero uno spot. Operating two well-recognized brands, Despegar, its global brand, and Decolar, its Brazilian brand, the company serves in 20 Latin American countries, and provides a broad suite of travel products, to over 17 million customers. Through its exclusive partnership, Despegar uses Expedia’s hotel inventory outside the continent.

Hotel Urbano

Hotel Urbano is the number one online travel agency in Brazil, and one the biggest travel media brand on social media with over 12 million likes. The website has largely been credited for bringing the fragmented Brazil independent hotel industry (85% of the overall market) online. Hotel Urbano has remained the fifth most popular brand in Brazil (behind only Coca Cola, Skol, Brahma and L’Oreal — Skol & Brahma are famous beers) and the biggest online brand. In terms of traffic, it is the biggest website in Latin America, getting over 25 million unique visitors every month. Following its agreement with Priceline Group, the channel exclusively uses Booking.com to source hotels outside of LATAM.

CVC

CVC is the best-known brand in the Brazilian leisure travel industry and one of the most recognized brands in Brazil. Having started as a brick and mortar travel agency, it has for long been the largest tour operator in Latin America in terms of bookings made. The company still has the maximum retail outlets, along with two rapidly growing online distribution platforms – CVC.com.br and submarinoviagens.com.br attracting over 100 million unique monthly visitors.

ViajaNet

Targeted more at budget travelers, Brazil based ViajaNet has grown impressively in the last few years. The site which has over 100,000 hotels listed, attracts over 5 million unique visitors every month.

BestDay

Cancun based BestDay.com is the most popular OTA in Mexico offering 150,000 hotels. It is one of the leading Latin American travel industry companies with a strong focus in business-to-business distribution. The company owns HotelDO, the Latin American (LATAM) regional leader in online and XML distribution for business to business (B2B) channels, supplying travel products for both the wholesale segment and retail segments. The company contracts, maintains and promotes a regional online portfolio of 100,000 hotels across 850 popular destinations in 30 countries.

If you are looking to expand your hotel’s visibility in LATAM, RateTiger can help suggest the right channels for your property. Drive more bookings and increase online sales today. See our connectivity partner list, know more about channel management, online distribution and rate shopping solutions, contact us today on marketing@erevmax.com.