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Supranational Hotels Selects eRevMax as Preferred Supplier

Supranational Hotels, one of the biggest hotel consortia globally, has chosen RateTiger as its preferred hotel online channel management partner. The property will be using Channel Manager, a fully integrated e-distribution platform with smart channel connectivity, market intelligence and revenue management capabilities.


Cho Wong, Managing Director of Supranational Hotels, said: “This agreement is based on recognising the RateTiger Channel Manager and Rate Shopper products are amongst the best available in the market for hoteliers who want to retain control of their rates and availability being marketed and sold through various booking channels Wong said the products were ideal for hoteliers who want to retain control of rates and availability being both marketed and sold through various booking channels.”


Read the full story here. 

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LifeClass Hotels doubles direct booking with RateTiger

Slovenia-based LifeClass Hotels has successfully utilized the Billboard Effect to increase direct bookings by over 100% with the help of RateTiger, the integrated channel manager, pricing data and guest review monitoring tool.

“RateTiger has certainly made it easy for us to set rates and update all the sales channels very quickly.” said Alen Milosevic, Revenue Manager, LifeClass Hotels & Spa. The 4/5 Star hotel group of six properties has been able to introduce a substantial expansion of its product offerings from one room rate plan for four room types to 16 rate plans for 6 to 7 room types. With the help of RateTiger review the property has been able to monitor guest review on various social channels like TripAdvisor, Facebook yelp etc. this has resulted in 30% revenue growth in 2012.

To read the full story, click here.

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Hotwire completes two-way XML integration with RateTiger

Hotwire.com, a leading discount travel site, has been incorporated into eRevMax’s Channel Eco-System following certification of a two-way XML interface with RateTiger and eRevMax Connect services for hotels. The XML integration will enhance the communication performance between the channel manager and extranet that will allow hotel users to take greater advantage of selling distressed inventory.
Reservations generated by Hotwire can be delivered through RateTiger and eRevMax Connect into the hotel’s property management system. This will significantly reduce time to update reservation data while ensuring all customer data is entered accurately. Moreover, seamless online booking connectivity will enable hotels to process rate and inventory updates through RateTiger’s XML interface transferring data in real-time, while also receiving reservation data from Hotwire bookings.


For more, click here

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JJW Hotels subscribes to RateTiger channel manager to increase online bookings

JJW hotels has selected RateTiger by eRevMax as the channel manager of choice across 23 of its European hotels.The hotel chain will be able to update rates and inventory at property level through RateTiger’s vast distribution network, whilst simultaneously optimising the performance of available inventory from connected channels.
“We require a reliable solution that will meet our demands for price shopping as well as channel management. Having seen the success RateTiger has brought to other hotels with their streamlined approach to revenue management, we’re sure that our new partnership with them will increase revenue, as well as the customer’s booking experience,” said Guy Marwood Finance Director for JJW Hotels & Resorts.

The hotels will benefit from eRevMax’s recently released RateTiger RTSuite 3.0; this latest version comes complete with a new user interface and integrated channel management functionality, and is designed to maximize usability and effectiveness.

For more, read here.
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Make the most of Hotel Ancillary Revenue


While revenue management systems are becoming increasingly sophisticated at allowing hotel operators to optimize their pricing strategies on room rates, they are only just beginning to tap the potential of other guest fees.
“One reason comparison of ancillary fees has lagged behind room rates is because the presence of ancillary fees can vary by market. For example, in the U.S., hotels often charge for Wi-Fi, while in Europe it is often free,” said Ryan Haynes, VP Marketing for eRevMax – RateTiger.

Read full story on hotelmanagement.net

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FITUR 2013


One of the biggest international travel trade fairs, FITUR, took place from January 30 to February 3, 2013 in Madrid. It continues to be a global meeting point for travel professionals and it being the 33rd edition speaks about the popularity of the event.

Team eRevMax was happy to be back at FITUR, as it really is one of the key shows to meet Spanish and international hoteliers. The company’s stand saw RateTiger Spanish clients turning up in droves to speak to the Sales and Account Managers.

“We heard a lot of positive news and some excellent feedback. In addition, we had many new visitors keen to find out about RTSuite 3.0 and how it differentiates in the marketplace; well really quite simply — a) integrated product for both channel management and pricing; b) automated inventory distribution; c) full service account management; d) greater product flexibility,” said Ryan Haynes, VP Marketing.

He further added, “FITUR did have less exhibitors this year and at times there was a lull, there didn’t seem to be much discussion on the state of the Spanish economy, but this is now old news. Instead everyone focused on business. I’d be interested to see what FITUR can do to bring the magic back to the tradeshow.”

Automated distribution and allocation is becoming a hit with hotels – they are open to new product and ideas – hoping to overcome the current crisis. “We witnessed an increase in the enquiries – people were keen to know how it would help them in their distribution. Further I also noticed rising interest among Portuguese hoteliers this year,” says Flavio Bastos Amiel, PR Representative.

Nuria Bermejo, Service Manager thought that there were fewer stands and the attendance was low.  “However I was glad to see that a lot of people came to our stand specifically to see us knowing the range RateTiger offers,” quipped Nuria.

From a sales perspective, Cristina Hernandez, Sales Manager for Spain noticed that the event was lacking in delivering for exhibitors – “The number of exhibitors are reducing year on year, however the good part was that hotels were excited to see our offerings. I was amazed to see that many small independent hotels knew exactly what they wanted and were glad to choose us.”
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BW Belgium Achieves 5% Revenue Growth in 2012

Hospitality Solutions has reported 5% growth in revenue for Best Western Belgium with a slight increase in direct online sales for the regional property portfolio. The Group which is using RTSuite in its 25 properties has achieved this growth by using RateTiger channel manager and pricing reports, to improve benchmarking and visibility of prices and packages across third party sales channels (OTAs), while systematically improving operational efficiencies for the revenue management team.

“By implementing a quality standard in strategy and technology we can homogenize the sales environment for hotels to make it easier for all staff members to understand. RateTiger, for example, will allow any member of staff to simply Close-Out the hotel across all sales channels should it become fully-booked. This control ensures we maintain good relationships with OTAs.” said Michael Thiry, Distribution Manager.
The key strategy for Hospitality Solutions was to draw reservations from OTAs towards the direct brand website of the member property. In 2012 OTAs achieved a minimum revenue increase of just 1.02%, compared to the 5% increase in overall revenue performance. 
    Full story on erevmax.com
     
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    Channel Management & OTAs

    Are hoteliers keeping pace with the changing online booking space?

    With a handful of powerful OTAs dominating the market, hoteliers are identifying ways to sidestep the high-commission they command. OTAs can be useful to engage a new guest, but many hoteliers are now aiming to drive repeat bookings to their own direct booking engines.

    Ryan Haynes discusses Channel Management and OTAs on Hotel-Industry.co.uk –     http://www.hotel-industry.co.uk/2012/12/erevmax-ratetiger-on-channel-management-and-otas/

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    eRevMax Unveils RTSuite 3 for the Best in Channel Management


    eRevMax has launched its third full edition of RateTiger Suite with a new user interface and automated inventory distribution controls, at World Travel Market 2012.
    Commenting on the launch of the product Vishal Arora, VP Product Management, eRevMax International said, “Our enhanced channel connectivity technology now provides hotels with immediate information on the marketplace; delivering the status of room rates, availability, bookings and any channel related issues. This will make updates faster and resolve issues quicker to prevent the property losing out on bookings and building additional revenue.”

    RTSuite 3 has been developed to provide users throughout the hotel property with role responsibility based access, to meet their individual requirements in managing third party channel updates. The third edition also features Allocation Management, an advanced automated pooled inventory distribution system, supported by an intelligent alert mechanism that proactively notifies user of inventory changes. 



    For further details, please click here

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    RateTiger Q2 Sales Meet


    I attended the recently held RateTiger Sales Meet in Glasgow. This was the first time I attended this event in my new capacity as Sales Manager UK and I found the whole experience to be very rewarding.

    The EMEA team gathered in Erskine Bridge Hotel for two days of team building activities, presentations, trainings and a lot of fun. Brainstorming sessions were conducted on current industry trends and detailed analysis of the company’s sales and marketing strategies were shared. We were treated to a professional training session on advanced presentation skills to enhance our expertise.

    Our CEO Michael McCartan shared important company and product updates while Keith Watson, Head of Commercial Operations, gave us inputs on new support structure and processes. Casey Davy, VP Sales EMEA, provided the team with useful tips to a more successful sales process, and ran through some administrative aspects of sales, while Ryan Haynes, VP Marketing, shared the upcoming marketing plans and encouraged us to work closely with partners and associations. 

    I was given the opportunity to present my recently prepared competitor mapping analysis and I received a lot of kudos for it. All the sessions were productive and it was a great opportunity for us to come together and share a sense of camaraderie.

    And obviously the after-hours parties were a complete hit. We were delighted when we found that we have been booked for ‘A Journey with Taste’ going back into the history of whiskey tasting, sampling the products from the top distilleries across Scotland. This was followed by a late night at The Corinthian Casino Club downtown in Glasgow – a perfect closure to the two day marathon meetings!


    More fun pictures here 😉

    Cristina Blaj is Sales Manager – UK at eRevMax and is responsible for sale of RateTiger products in the region. She is based out of London, UK and can be reached at cristinab@ratetiger.com